2by2 Holidays Reviews 

227
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderful staff and expert local guides for their exceptional helpfulness, friendliness, and deep knowledge demonstrated during every single excursion. Many reviewers note that the dedicated team always goes above and beyond to ensure every travel requirement is met smoothly and efficiently. Travelers also highlight the seamless organization of their trips, noting that all flights, airport transfers, and custom itineraries are handled with meticulous attention to detail. People deeply appreciate the highly personalized planning approach and outstanding communication, which guarantees completely stress-free and unforgettable holidays across incredible worldwide destinations.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, highlighting wonderful and memorable trips... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and professional throughout the planning and... See more

Service

Reviewers highlight positive aspects of service, noting that all connections and transfers run like... See more

Location

Reviewers express high satisfaction regarding the accommodation and location, highlighting that every stop... See more

Customer service

Users describe positive interactions with customer service, noting that communication was excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had been considering visiting South Africa for the flowers for several years, but we wanted to ensure we were there at the right time with the ideal itinerary. 2by2, working with Geoff Crane (natur... See more

Company replied

Rated 5 out of 5 stars

Lisa at 2by2 Holidays, tailored a holiday in Kruger National Park perfectly to our request. Having experienced a few safaris in the past we were looking to visit Kruger for the first time. She picked... See more

Company replied

Rated 5 out of 5 stars

This was our fourth holiday booked through 2by2 travel and as always, it fully lived up to all our expectations. Arrangements for flights and hotels were perfect. We were met on arrival at the various... See more

Company replied

Rated 5 out of 5 stars

The whole trip came fully up to expectations, if not exceeded them. With a group of just 4 clients plus an excellent guide/driver, we were treated to over 300 bird species which the guide found, ident... See more


Company details

  1. Tour Operator
  2. Travel Agency

About 2by2 Holidays

Written by the company

Tailor Made Holidays, Safari & Wildlife Tours to AFRICA + INDIA + LATIN AMERICA
Explore our exciting range of financially protected tailor made holidays, safari & wildlife tours to Africa, India & Latin America - ranging from luxury fly-in safaris & private tours, to value packages, escorted small group tours & self drive. As a family-owned company we put you, our customer, at the centre of everything we do. We are passionate travellers ourselves and with over 20 years experience we are well placed to advise you on your next trip. So combine your ideas with our expertise and let us help you create a holiday of a lifetime.
 
We offer a range of wheelchair accessible safari holidays as well as specialist birding tours, horse riding holidays, luxury train journeys and many special interest tours, including the Zulu Battlefields. Our sister company  Auriel Holidays covers the UK, Europe, North America, Australasia & Asia.
 
Southern & East Africa
 
In Southern & East Africa our tailor made holidays, safari & wildlife tours will introduce you not only to the 'Big Five' but also to many other creatures, both great & small. Through our guides, you will also meet the local people. South Africa truly is a "World within one Country", with many malaria-free options. Kenya offers a great variety of parks, including the open plains of the Masai Mara, whilst in Tanzania you can explore the incomparable Serengeti. Uganda & Rwanda are known for their endangered mountain gorillas, whilst Botswana's Okavango Delta offers an exclusive fly-in experience. You can also view the mighty Victoria Falls that is shared between Zimbabwe & Zambia, explore the deserts & canyons of Namibia, spot lemurs in Madagascar, discover historic treasures in Ethiopia, relax on the shores of Lake Malawi or on one of Mozambique's spectacular beaches. We will work with you to tailor make a holiday that is perfect for you.
 
Latin America
 
Central America's wildlife gem is Costa Rica with its nesting turtles, sloths & some of the best birdlife on the planet. Panama also offers wonderful birding, cultural & wildlife tours, whilst Nicaragua also offers a cultural experience. Mexico has an incredibly ancient history, with more World Heritage Sites than any other country in the Americas, as well as a vibrant culture. It has magnificent Mayan and Aztec ruins to explore, numerous delightful Spanish colonial towns such as Oaxaca & Puebla, the Copper Canyon train & the sparkling Caribbean beaches of the Mayan Riviera. All our tailor made holidays, safari & wildlife tours in Central America can be adjusted to meet your specific requirements.
 
South America is enormously diverse, with many opportunities for tailor made holidays, safari & wildlife tours. It is home to the mighty Amazon Basin, which spans nine countries & offers magnificent rainforest wildlife & neotropical birding - whether staying at a lodge or aboard a river boat. The Pantanal wetlands in Brazil is the continent's premier wildlife region for viewing larger mammals such as capybara & the awesome jaguar, whilst an expedition cruise to the Galapagos Islands will reveal marine wildlife found nowhere else on earth - although it does come at a price. Colombia is relatively unknown but incredible varied, whilst Peru offers a world-class cultural experience, with many Inca sites including the amazing citadel at Machu Picchu. Argentina & Chile offer astonishly varied landscapes, ranging from the deserts of the Atacama & Salta, to the ice fields of Patagonia, as well as delicious food & wine - with all tailor made holidays, safari & wildlife tours to Latin America adjustable to your needs. You can fly to the Falkland Islands, take a thrilling expedition cruise through the fjords of Patagonia, or venture deep into Antarctica.
 
India, Sri Lanka, Nepal & Bhutan
 
In India we offer tailor made holidays, safari & wildlife tours of the Golden Triangle, with its rich heritage & breathtaking architecture - including the incomparable Taj Mahal. We also offer thrilling tiger safari holidays to all the key reserves for the incredible privilege of seeing a Royal Bengal tiger in the wild. You can enjoy some of the best birding in the world in India, as well as view Asiatic lions in Gujarat, see one-horned rhino in Kaziranga & search for snow leopards in the Himalayas. We also offer private cultural tours to Amritsar, which is home to the Golden Temple; scenic Shimla in the foothills of the Himalayas; the incredible temples of southern India; & many lesser-visited regions. All tailor made holidays, safari & wildlife holidays to India can be adjusted to your needs. Beautiful Kerala, known as "God's own Country", is popular for relaxation after tailor made holidyas, safari & wildlife tours of India, as are the beaches of Goa.
 
Sri Lanka is justly proud of its many ancient Buddhist sites. In addition to its spectacular beaches, you can see leopards & Asian elephants in the wild, enjoy walking in the Knuckles Mountains & exceptional birding one of our wildlife tours. Nepal is know for trekking in the foothills of the Himalayas, whilst Bhutan provides a fascinating cultural experience.
 
For expert advice on tailor made holidays, safari & wildlife tours to Africa, India & Latin America email or call us on +44 (0)1582 766122 to speak with a specialist travel consultant.
  
We have been arranging tailor made holidays, safari & wildlife tours to Africa, India & Latin America for over 20 years.
ALL OUR TAILOR MADE HOLIDAYS, SAFARI & WILDLIFE TOURS TO AFRICA, INDIA & LATIN AMERICA ARE FINANCIALLY PROTECTED wherever in the world you live.

Contact info

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Supportive, efficient and Friendly

Friendly, knowledgable, flexible staff. Susan was supportive and very efficient in sorting out our flight problem so except for our own mistake, the whole trip ran like clockwork.

4 October 2024
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Reply from 2by2 Holidays

Thank you so much for your review. It was a pleasure helping you when you were out in South Africa. I am so pleased that the trip went well, I know that you had a great time.
Regards Susan & the 2by2 Team

Rated 5 out of 5 stars

Stunning holiday, seamless organisation

We had a thoroughly enjoyable & stunning holiday. From start to finish, our group of 6 adults, on a 2.5 week safari, at 3 camps in Zambia & R&R on a private island lodge in Lake Malawi, had a seamless experience. Cannot thank 2by2 enough for their knowledge, diligence and organisation, in putting this holiday together. This holiday was one of several safaris we have booked with 2by2 over the years, and it won't be the last.

5 September 2024
Unprompted review
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Reply from 2by2 Holidays

Thank you so much for taking the time to leave a review. We are delighted that you had a wonderful time on safari and that everything went seamless. It was a dream itinerary to organise for you.
Regards Susan & the 2by2Team.

Rated 5 out of 5 stars

Amazing Tanzanian safari!

Returned to UK this week after 9 days safari in northern Tanzania and 4 days in Zanzibar with our 3 adult children. We had an amazing time, saw so many animals including the big 5 and a large wildebeest crossing. 2by2 holidays did an excellent job putting the holiday together, sourcing flights and accommodation. Pre-travel documents and support were very good and all went smoothly from leaving London to arriving in Kilmanjaro airport and throughout the safari. 2by2 work with an excellent local agent, Kibo Guides. Thank you to Lisa, Susan and the team for looking after us so well. We will definitely recommend!

19 September 2024
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Reply from 2by2 Holidays

I am absolutely delighted you were able to see a river crossing, your video is incredible! Thank you for the photos and this wonderful feedback. With warm regards Lisa and the 2by2 Team.

Rated 5 out of 5 stars

Tanzania and Zanzibar Adventure

We have just returned from a two-week bespoke trip in Tanzania, visiting Rufiji river camp, Ruaha river lodge and finishing off at Breezes Beach club in Zanzibar.
From our initial enquiry, 2by2 worked hard to put the trip we wanted together, making changes, and responding swiftly to our questions and queries.
The local providers they used were superb and we could not have had a better holiday experience.
Finally, we had a couple issues (connecting airline delay) on our trip and the team responded almost at once to our late-night queries to reschedule airport pickups, ensuring that everything ran smoothly despite being 6 hours late.
This was our second Africa trip arranged by 2by2 and we will certainly use them again.

2 September 2024
Unprompted review
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Reply from 2by2 Holidays

Thank you so much for taking the time to leave a review. We are so pleased that you had a good time and that our local agents were excellent. Regards Susan & the 2by2 Team

Rated 5 out of 5 stars

Recommended without hesitation

From our first meeting to the end of our trip, 2by2 were extremely professional in every way. Their exemplary attention to detail and outstanding local knowledge ensured that we had a superb safari holiday. This was our second holiday with this company and we can recommend them without hesitation.

6 September 2024
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Reply from 2by2 Holidays

Thank you so much for your wonderful review. We are thrilled that you had such a memorable holiday! Susan, Claire & the 2by2 team

Rated 3 out of 5 stars

The hotels and staff were amazing, but...

The hotels and staff were amazing. The transfers all polite on time and accommodating. For all that I would happily give 5 stars. However the flights and hotel in South Africa were a complete nightmare; no accessible twin rooms, 'losing' wheelchair 3 times, no gluten free food etc. Three written complaints sent. In future until airlines take accessibility seriously I will book everything myself. This is not the fault of 2 By 2 but having a third party helps other to pass the buck.

4 August 2024
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Reply from 2by2 Holidays

Thank you for your taking the time to leave a review and sending me an email to let me know that the services we provide were excellent. The safari in particular was a highlight of your trip. We are very sorry to hear about the airline losing your wheelchair. It is an ongoing problem with airlines that Sophie Morgan, through a Channel 4 program, is campaigning for change. Hopefully you will receive a positive reply from the airlines soon. Kind regards Susan & the 2by2 Team

Rated 5 out of 5 stars

Perfect in every way

We have just returned from an amazing trip with 2by2. Susan, our correspondent, was incredibly knowledgeable and gave us several fantastic options for our multi destination itinerary. Once we were on our holiday everything was perfectly organised, our experiences and accommodation were even better than we had expected meaning we were able to completely relax on our bucket list trip. 5 stars, would 100% recommend.

19 August 2024
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Reply from 2by2 Holidays

Thank you for such a lovely review. We are so pleased that you had a great time on your recent trip and that it exceeded your expectations. Kind Regards Susan & 2by2 Team

Rated 5 out of 5 stars

You can't beat genuine expertise and local knowledge

Really good genuine experience of living in, working in, and researching Africa enabled 2by2 to put together a tailored safari holiday for us where all the local connections, pickups, and tours worked perfectly using big reliable local operators. We saw Victoria falls, Chobe, Masai Mara, and Zanzibar. This was the third time I've used 2by2, and won't be the last.

24 July 2024
Unprompted review
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Reply from 2by2 Holidays

Thank you so much for this wonderful review and we look forward to planning your next adventure soon. With warm regards Lisa and the 2by2 Team.

Rated 5 out of 5 stars

Tanzanian safari

The most amazing holiday ever, ran like clockwork from start to finish.
From the moment I contacted 2X2 to the end of our trip it was incredible.
We had been waiting to do this trip for a very long time, all the boxes we wanted to tick during our trip were achieved.
Thankyou Lisa & Claire for looking after us so well, we wouldn’t hesitate to use you again.
Neil, Kate, Harry & Charley.

31 July 2024
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Reply from 2by2 Holidays

Dear Neil, Kate, Harry & Charley, thank you so much for this wonderful review. Delighted to hear the first of hopefully many trips was such a success. With warm regards Lisa and the 2by2 Team.

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish! Brilliant organisation, great support to help us choose where to go and what to do and fabulous bespoke itinerary. Absolutely loved the Vamoos app that contained everything we needed for our trip and the updates on our flights and other info. Pick ups and tours were all seamless and the one small issue we had was sorted in record time. Brilliant. We will book again!

13 July 2024
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Reply from 2by2 Holidays

Thank you so much for leaving us such a great review. We appreciate your feedback. We are delighted to hear that you had a fantastic trip.
Susan and the 2by2Team

Rated 5 out of 5 stars

We booked a very last minute holiday to…

We booked a very last minute holiday to South Africa and we couldn’t have wished for a better experience with 2by2 Holidays. Their knowledge and advice of the area was so helpful so made booking our hotels and trips so easy. A special thank you to Susan Wyart who arranged everything for us.

27 June 2024
Unprompted review
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Reply from 2by2 Holidays

Thank you for your review. We are very pleased to hear that you had a great time in South Africa. Our guide said it was a pleasure to take you and your family around. Regards Susan and the 2by2 Team

Rated 5 out of 5 stars

Planned everything perfectly

Planned everything perfectly. Provided step by step documentation with all contacts. Brilliant. Had one hiccough at start of holiday which was unforeseen and no fault 2by2 but immediate assistance and solution was provided.

7 June 2024
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Reply from 2by2 Holidays

Thank you so much for taking the time to write a review. We are all so pleased that you had a brilliant holiday. We are so pleased to have been able to assist you when you had a flight issue in Cape Town. Kind Regards Susan and the 2by2 Team.

Rated 5 out of 5 stars

Excellent service!

Excellent service!
Booking was straight forward and all recommendations were first class.
Flights/ hotels/ transfers were perfect!
All staff were excellent from
Beginning to end!
Can’t recommend 2by2 enough!

17 June 2024
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Reply from 2by2 Holidays

Thank you so much for this kind review. I am delighted to hear all went well. With warm regards Lisa and the 2by2 Team

Rated 5 out of 5 stars

Great service

Great service, from initial contact to return home.

27 June 2024
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Reply from 2by2 Holidays

Thanks David for your lovely review.| We are so pleased that you had a great holiday. Susan and the 2by2 Team.

Rated 5 out of 5 stars

A wonderful adventure

A wonderful adventure, personally organised for us by 2by2 to Namibia.
The route the car, the positions and qualities of the lodges and hotels, the excursions /game drives and route planning were perfect.
Every aspect went to plan as you would expect from specialists, this being our 5th perfect experience from 2by2.

1 June 2024
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Reply from 2by2 Holidays

Thank you very much for leaving a lovely review and being such a loyal customer. We are delighted that you has a wonderful time and everything went smoothly.

Rated 5 out of 5 stars

Peru & Brazil

Wonderful holiday arranged by Lisa & 2by2 Holidays. The hotels were great, the food was wonderful and walking the Inca Trail was an experience never to be forgotten. All the arrangements and transfers went like clockwork and worked better than we could have anticipated. First time we've used 2by2 Holidays and I think the balance of quality and value was superb and we're so glad that we chose the to arrange our holiday.

28 May 2024
Unprompted review
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Reply from 2by2 Holidays

We are delighted to hear you enjoyed walking the Inca trail and all the other adventures of your holiday. Do hope you will consider us again in the future. With warm regards Lisa and and 2by2 Team.

Rated 5 out of 5 stars

South Africa multi trip holiday

Lisa at 2by2 holidays organised our multi stay holiday in South Africa incorporating Zulu battlefields, Nambiti Plains safari, Drakensberg mountains and beach. The trip was so well organised and all transfers were on time with a great friendly team of drivers. Hotels/lodges were superb. We had a fabulous time and we highly recommend this company

7 May 2024
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Reply from 2by2 Holidays

Delighted to hear you enjoyed South Africa with us and all worked to plan. Do hope you will consider another adventure soon. With warm regards Lisa and the 2by2 team.

Rated 5 out of 5 stars

South Africa multi stay trip

just returned from South Africa which involved 4 flights 5 hotels and 7 transfers and I can honestly say everything was just perfect hotels very high standard, every taxi transfer on time and flight connections not to far apart.
Any questions were answered very promptly.
Will definitely be using this company again.
Dave and Suzanne

13 May 2024
Unprompted review
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Reply from 2by2 Holidays

Thank you so much for this lovely review and we are delighted to hear you loved South Africa. With warm regards Lisa and the 2 by 2 Team.

Rated 5 out of 5 stars

An Adventure to South Africa and the Zulu battlefields

2by2, organised and executed an excellent holiday to South Africa for my wife and I, the purpose of the holiday was to visit the Anglo/Zulu, 1879 battlefields of Rorke’s drift and Isandlwana. We were lucky to have a Zulu guide.
We also visited Durban and Capetown where we visited the Cape of Good Hope and The Point. We were also lucky, weather wise to go up Table mountain some 3,563 ft above sea level!
The accommodation we stayed at was very good, the people friendly and helpful.
Thank you 2x2 holidays especially Lisa who organised the adventure!

16 May 2024
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Reply from 2by2 Holidays

We are delighted you had such a good time and enjoyed the accommodation and people of South Africa! With warmest regards Lisa and the 2by2 Holidays team.

Rated 5 out of 5 stars

Our South American Adventure

Lisa at 2 By 2 Holidays organised an amazing holiday for us in South America. From the start she listened carefully to our requirements and produced a great itinerary for us. She was very patient and skilful in adapting/revising it for us to our exact requirements and always prompt in replying to calls, messages and emails. Everything was so well organised that the holiday was just as we expected and was a wonderful experience from start to finish. I would definitely use 2 By 2 Holidays again in future. Thank you so much Lisa.

6 April 2024
Unprompted review
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Reply from 2by2 Holidays

I am delighted to hear you had such a successful trip! Thank you so much for this kind review. With warm regards Lisa and the 2by2 Holidays Team

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