One word to sum up my experience would be efficiency. My travel agent, Michelle, is the epitome of professionalism. She is on the ball, incredibly organised and solution oriented. There isn't a proble... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
all my requirements were met, the agent assisted to get best rates under difficult demand and supply dynamics of SONA week/ Mining Indaba 2026. But she pulled it off, car hire was not available but Za... See more
Company replied
Working with Cassie has been amazing. She is detail-oriented and always provides timely feedback on travel queries. She understands our travel needs and makes logistics easier to plan. No matter what... See more
Company replied
Great turnaround time. Our bookings were made last minute but the team ensured that they attended to our requests as quickly as possible and attended to it until it was done. Great communication, Mpho... See more
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Company details
Written by the company
✈️ Business Travel Specialists. At The Travel Group, we don’t do cookie-cutter. We do custom-crafted corporate travel that fits your business like a tailored suit: sharp, smart, and built to move with you. Every client gets their own bespoke corporate travel management solution because no two businesses are the same, and we think your travel service should reflect that. 🌍 From pricing to preferences, flights to fine details, we’ve got you covered with service that flexes around your needs. We're not just here to book trips, we're here to elevate your travel game and keep your people moving like pros. 💼 Ready to experience business travel with a twist of fresh? Join us on a journey where service has no ceiling, and your success is our destination.
Our Service & Savings Guarantee
If we don't hit the mark, we pay you!
That’s right, we don’t just talk the talk. We back it up with a bold promise:
🛎️ Not happy with our service? Simple, don’t pay for it.
💸 If we can’t save you on your current travel spend, We will pay you £500.
Contact info
18 The Mansion, Wrest Park, MK45 4HR, Silsoe, United Kingdom
- +44 2033 751611
- info@travel-group.com
- travel-group.uk
4.8
Excellent
228 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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it is always a pleasure working with…
it is always a pleasure working with Bianca Fivaz, she is very efficient, professional, friendly and ready to assist me.
15 April 2026
Reply from The Travel Group
This just made our day!
Working with Bianca is basically like having a secret weapon on your side, super efficient, always on it and somehow still managing to keep things friendly (we’re convinced she runs on coffee and good vibes).
We’ll pass this on to her, she’ll love it! Thanks for being such a great part of the journey with us 🙌
prompt responses and friendly staff
15 April 2026
Reply from The Travel Group
Thanks so much! We like to keep things quick, smooth and with a smile, glad it showed!
Incorrect booking left me high and dry
Accomodation had no record of the booking leaving me with a big problem after a long day of travel.
When speaking to The Travel Group, they passed the buck a few times across several calls, before I was told there is nothing they can do.
Very stressful and would never give a secnd chance as it is far too important for these things to be correct. he stress isn't worth it.
4 March 2026
Unprompted review
Reply from The Travel Group
Wow, this is absolutely not the experience we ever want anyone to have, especially after a long day of travel. That sounds incredibly stressful and we’re genuinely sorry you were put in that position.
We take situations like this very seriously, and we want to get to the bottom of it and fix things immediately. I'm unable to locate any record of a booking under your name with us, which makes it even more important for us to investigate properly.
Please could you email us directly at gm@travel-group.com with your booking details? Our GM will personally look into this as immediately.
Thanks for bringing this to our attention, we’re here to help and will make this right.
Reply from The Travel Group
Thank you for the glowing 5 stars and for the kind words! We will keep delivering and look forward to helping you with your next travel arrangement.
SUPERB SERVICE!!!
30 March 2026
Reply from The Travel Group
Now that’s the kind of review that makes our coffee taste better, thank you for the fantastic feedback! Zakiyya will be absolutely delighted to hear this. Delivering seamless, standout service is her standard setting and we are so pleased it made an impression. We truly appreciate you taking the time to share this, and we look forward to raising the bar for you again soon.
Zakiyya was helpful from the beginning…
Zakiyya was helpful from the beginning to the end and is always very professional.
31 March 2026
Reply from The Travel Group
Thank you for the glowing 5-star review! We couldn’t have said it better ourselves. Zakiyya has a talent for making things look effortless while keeping everything perfectly professional. Thank you for the kind words and for trusting us with your journey!
Reply from The Travel Group
Thank you for the glowing five stars! “Excellent” is exactly what we aim for and it is always rewarding to know we are hitting the mark. We appreciate your support and look forward to continuing to deliver the same level of service every time you travel with us.
great experience
17 March 2026
Reply from The Travel Group
Thank you for the glowing 5 stars! “Great experience” is exactly what we aim for, so we’re delighted we delivered. Thanks for trusting us with your travel and next time we’ll aim to turn “great” into “exceptional.”!
Professional communication & process
Flexibility on flight schedules
Immediate responses
Professional communication & process
19 March 2026
Reply from The Travel Group
Thank you for the kind words! We take pride in being quick on our feet and flexible where it matters most, because travel rarely sticks to a script and neither do we. Delighted we could deliver a smooth experience from start to finish. We will keep the responses fast, the process seamless and the professionalism worthy of repeat mentions.
Always professional
Always professional, friendly and efficient. Absolute joy working with them.
17 March 2026
Reply from The Travel Group
Well this just made our day! Thank you for the kind words, we promise we’re not always this charming, but we do try. We’re delighted to keep things professional, friendly and efficient every step of the way. Here’s to many more seamless trips together.
I will report back after I have come…
I will report back after I have come back from the trip after the 25th of April. For now, I am very happy with the service received for all the bookings
9 March 2026
Reply from The Travel Group
Thank you for the glowing five stars! We will happily accept the praise now and eagerly await the sequel after 25 April. In the meantime we are delighted to hear that the booking process has been smooth and that the service has met your expectations so far. Our team will be cheering quietly from the sidelines while you enjoy the trip. Safe travels and we look forward to hearing the full travel review when you are back.
Reply from The Travel Group
Efficient is exactly what we aim for, so we are delighted it did not go unnoticed. Thank you for the five stars and for taking a moment to share the love! We will keep the efficiency coming whenever you need us.
Reply from The Travel Group
Thank you for the lovely review! Michelle has a sharp eye for detail and an even sharper commitment to making sure everything runs smoothly, so we are delighted you noticed. We will be sure to pass this on to her. She will be very pleased to know her helpfulness did not go unnoticed. We appreciate you taking the time to share your experience and look forward to assisting you again soon.
Zakiyya and Cassie are my go-guys🙂
24 February 2026
Reply from The Travel Group
Thank you for the fantastic review! Zakiyya and Cassie are pretty great at what they do. We'll make sure your comment gets back to them as recognition like this always makes their day.
Thanks again for taking the time to share your experience and for trusting The Travel Group with your travel plans.
turnaround time is too long
24 February 2026
Reply from The Travel Group
Thank you for taking the time to leave a review and for your honest feedback! It sounds like our turnaround time kept you waiting longer than it should have and for that we are genuinely sorry. We like to think we move at travel speed, not traffic jam speed, so it is clear we have a little catching up to do here. Your feedback has been shared with the team so we can take a closer look at where we can pick up the pace and keep things running more smoothly. Thanks again for calling it out and helping keep us on our toes. Feedback like yours helps us sharpen things up and do better next time!
The service I received from Michelle…
The service I received from Michelle was quick and efficient. Michelle was friendly and Professional
5 February 2026
Reply from The Travel Group
Thank you for the glowing five stars! Quick, efficient, friendly and professional is exactly how we like to do things and Michelle delivers every time. We will be sure to pass on your kind words. Compliments like this make our day and keep us raising the bar. We truly appreciate you taking the time to share your experience and we look forward to assisting you again soon.
I'm impressed with the turnaround time.
So far, the team is great, invoicing has improved, which has made our lives easier to upload invoices for payment on our side.
10 February 2026
Reply from The Travel Group
Thank you for the five stars! We are delighted that the turnaround time hit the mark. Our team will be thrilled to hear your feedback. They work hard behind the scenes to make everything look effortless, which is always the goal.
Reply from The Travel Group
Thank you for the five stars! We do love a bit of speed and efficiency around here. We are delighted we could be quick and helpful, it is exactly how corporate travel should feel. If you ever need us to work our magic again, you know where to find us.
all my requirements were met
all my requirements were met, the agent assisted to get best rates under difficult demand and supply dynamics of SONA week/ Mining Indaba 2026. But she pulled it off, car hire was not available but Zakkiya made sure to the last tee/ last minute to find us a car hire
9 February 2026
Reply from The Travel Group
Thank you for such a fantastic review! SONA week and Mining Indaba are not for the faint hearted. When demand is through the roof and availability is playing hide and seek, it takes real grit to pull the rabbit out of the hat. We are thrilled Zakiyya rose to the occasion and delivered. We will be sure to pass on your kind words to her.
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