Reasonably easy to navigate the site, the only confusion for me was the way in which all the options kept appearing. Basically I had decided what I wanted and simply wanted to complete the purchase.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with 1st Central for a while now, and they have never let me down. Every situation I’ve had was handled quickly, professionally, and with great customer service. Their team is always helpful... See more
Company replied
Renewing my car insurance was seamless. It was easy to do online and any queries I had were answered simply and clearly by the agents. They were polite, well mannered and patient. I was very pleasa... See more
Company replied
The company reduced my premium this year which in this industry is very rare. Obviously they care about their customers and take note of clean licences, no previous accidents etc. Recommended to all... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
185K reviews
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Very easy to set up
29 May 2026
May use AI-assist with repliesRead more
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Reply from 1st CENTRAL Insurance
Hi
Thanks for your feedback! We're glad it was easy.
Emily
We’ve been stranded since 4pm no help…
We’ve been stranded since 4pm no help from them not even a courtesy car whilst we’re insured for this.
Rac not helping either so been left to our own devices whilst we’re both vulnerable.
3 hrs from home in the middle of nowhere on our own.
So not happy at all! Why are we paying £101.32 a month for?
Now they’re closed till 9am.
Our poor dogs left on their own since this morning as we can’t get home now.
Update!
They refuse to help again, excuse after excuse on the phone, every time there’s an issue they have another excuse to not do anything.
Leaving us stranded so my advice stay away from them safe your money they don’t care about their customers.
So will get another insurance when we do get home and cancel them.
28 May 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We are truly sorry to hear about the difficult situation you experienced. We understand how frustrating it must have been to be stranded so far from home, especially with your dogs waiting. We are reviewing your feedback to prevent similar occurrences.
Emily
Dunno 5 more charicters
28 May 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Worst insurance company ever encountered
Too complicated and all on line. Was asked for proof of no claims which is not unreasonable but why would they need to see the car log book? Was unable to upload on their website and when contacted by phone they were not very helpful. Consequently I cancelled the policy after 25 days (for which I was charged) and immediately renewed the insurance with a more user-friendly company at a lower price
28 May 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with our online process and document requests. Your feedback is valuable as we work to improve our services.
Emily
New Customerasy to follow instructions ,and…
Easy to follow instructions ,and explains ecerything I need to know
28 May 2026
Reply from 1st CENTRAL Insurance
Hi
We are so pleased to hear that our instructions were easy to follow and informative. Thank you for your kind words!
Emily
Avoid like the plague
All seemed fine, their quote was good and I chose them as my insurer. The problems started several weeks later when they contacted me out of the blue demanding proof of mine and my named drivers NCD. I provided these, uploading them to the portal but 1st central kept saying they weren’t right, weren’t in the right format, didn’t have the right information, even though they were issued to me from admiral
Insurance and clearly stated exactly how many years of no claims I had. They were making up issues and threatening to cancel my insurance. This is still ongoing, and I’ve had to got to the financial regulator for advice on their aggressive tactics. Pay the price extra money and stay away from this lot!
28 May 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We are truly sorry to hear about the difficulties you've experienced with your no-claims discount proof. We understand how frustrating this situation must be, and we appreciate you bringing it to our attention. We are reviewing your feedback to improve our processes.
Emily
Easy website to navigate
Easy website to navigate. Lots of options for policy add ons. Slightly disappointed at £5 admin fee for changes made by my self online on an annual car insurance police but overall the company was much cheaper than others for a years’ insurance
28 May 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your positive feedback! We are happy to hear you found our website easy to navigate. We appreciate your comments regarding the admin fee.
Emily
everything went ok
28 May 2026
Reply from 1st CENTRAL Insurance
Hi,
Thank you for your feedback and for choosing 1st Central.
We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We'll use your review to help improve our services.
Emily
Keeping prices down and reasonable …
Keeping prices down and reasonable will tell you more after I've dealt with my car insurance due end of July.
26 May 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback on pricing. We look forward to hearing from you after your car insurance renewal in July.
Emily
All good with them
6 May 2026
Reply from 1st CENTRAL Insurance
Hi
We are so glad to hear you had a great experience. Thank you for your kind words and positive feedback.
Emily
Reply from 1st CENTRAL Insurance
Hi
We're happy to hear you found it easy to use. Thank you for your positive feedback!
Emily
Quick and easy
28 May 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
We're glad you had an excellent experience!
Emily
Easy to use best price
21 May 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your kind words. We are glad our service was easy to use and offered the best price.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hello,
Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be.
Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2055 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.
Emily
Dont like all the upselling and…
Dont like all the upselling and optional extras. The rest of the process was fairly simple.
28 May 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback regarding the optional extras. We are reviewing our process to improve your experience.
Emily
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