It’s was disappointing to have the premium jump up when the registration was entered even though the car model and make didn’t change. There were also allot of (and too many) add on options where the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Everything went quite smoothly when I made my car insurance renewal. The only criticism I have is that the lady I dealt with had a foreign accent and I find that sometimes difficult to understand, but... See more
Company replied
Renewal was smooth and seamless. The premium increase was something of a surprise, but roughly in line with competitors, sadly !! I have had no cause to test the service, and long may it live that... See more
Company replied
The price for insurance is good. Didnt like the fact so much was an "added extra" that would have made the cost too much. Overall experience was good so far.
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.3
Excellent
197K reviews
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I have no problem since I join you.
2 October 2026
Reply from 1st Central Insurance
Hi
We're happy to hear that your experience with us has been completely smooth and trouble-free since you joined. Thank you for sharing your positive feedback.
Emily
Straightforward and efficient
29 September 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that all the details were clear and that your overall experience was so seamless. Thank you for taking the time to share your wonderful five-star feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that your experience updating your policy was easy and hassle-free. Thank you for taking the time to share your positive feedback with us!
Emily
I cancelled and they renewed this…
I cancelled and they renewed this company are awful they make it difficult to do anything. Cheap for the first year double for the next. charge you for everything they possibly can its been an awful experience and i assume it is going to be awful now trying to cancel a policy that i didnt even review. Currently been waiting an hour to speak to them. do not use this company.
29 September 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear about your very negative experience regarding the unexpected renewal of your policy and the pricing structure. We completely understand your frustration with the unexpected charges and the long wait time you faced while trying to reach our team to resolve this. Your feedback is extremely valuable as we work to improve our customer support and cancellation processes.
Emily
The website is easy to use and the…
The website is easy to use and the price was
20% lower than the company I was with
29 September 2026
Reply from 1st Central Insurance
Hi
Thank you for your feedback. We are happy to hear that you found our site simple to navigate and that we could offer you a great rate compared to your previous provider. We appreciate you choosing us!
Emily
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found getting insured straightforward and that you were happy with the affordable pricing. We truly appreciate your positive feedback and five-star rating!
Emily
Nice to see an insurance company offer…
Nice to see an insurance company offer good coverage and the premiums aren’t inflated for second year of cover
29 September 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you are happy with the level of protection provided and that your renewal pricing remained fair and competitive for your second year. Thank you for taking the time to share your wonderful feedback with us!
Emily
Was easy to access..reasonable price…
Was easy to access..reasonable price and helpful after enquiry
29 September 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found our process straightforward to access, enjoyed our fair pricing, and received helpful support when you reached out. We truly appreciate your positive feedback!
Emily
Very good very easy to do it’s my third…
Very good very easy to do it’s my third policy but this one is best
2 October 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you found the process very easy and that this policy has been your best experience with us so far. Thank you so much for your loyalty and for sharing such wonderful feedback!
Emily
Thanks for the reminders
29 September 2026
Reply from 1st Central Insurance
Hi
We are glad you enjoyed your experience with us, and we appreciate your kind feedback regarding our prompt notifications.
Emily
Reply from 1st Central Insurance
Hi
We are truly sorry to hear that you found our website and its integrated features difficult to use. Your feedback is very valuable to us, and we are constantly working to make our online experience smoother and more user-friendly for everyone.
Emily
Easy to deal with fast efficient and…
Easy to deal with fast efficient and the most competitive prices on the market. Very happy Thank You
29 September 2026
Reply from 1st Central Insurance
Hi
We're so pleased you found our team straightforward to work with, as well as quick and efficient. It's wonderful to hear that you appreciated our competitive rates and are very happy with your experience. Thank you for your positive feedback!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you received great support from our knowledgeable team. Thank you for taking the time to leave us such a wonderful five-star review, we truly appreciate your feedback.
Emily
very good servive
29 September 2026
Reply from 1st Central Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Car insurance
No problem at all got the insurance to suit my needs quick and easy 100%
Recommend to friends and family 👍
29 September 2026
Reply from 1st Central Insurance
Hi
We are so pleased that you found the process of getting the right coverage quick, straightforward, and tailored to your needs. Thank you so much for your high recommendation and wonderful feedback!
Emily
Cancelled my insurance in may last year…
Cancelled my insurance in may last year and they continued to take payment then started up a new insurance policy when I dont even own the car anymore
2 October 2026
Reply from 1st Central Insurance
Hi
We are truly sorry to hear about your experience regarding the ongoing payments and the setup of a new policy for a vehicle you no longer own. We understand how frustrating and concerning this situation must be for you, and we take feedback of this nature very seriously.
Emily
Setting up policy was simple and easy..
2 October 2026
Reply from 1st Central Insurance
Hi
We are so pleased to hear that setting up your policy was simple and straightforward for you. We truly appreciate your positive feedback and the wonderful five-star review!
Emily
Reply from 1st Central Insurance
Hi
We are so pleased to hear that you have been very happy with our customer service. Thank you so much for taking the time to share your wonderful five-star review and positive feedback with us!
Emily
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