As usual, delivery ok and in line with order. Even if the delay to deliver was a bit longer than expected, probably due to May bank holidays and BPost strikes...
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Customerservice responds quickly and they are very cooperative to answer any question and to solve a problem, in my case, I made a mistake when ordering. Also love the fact that they sell lenses with... See more
Hello i contacted your team to ask to push for the delivery as I was traveling on 2/8 and willing to get my package; I received a message from Cedric -who I want to thank personally- who explained me... See more
I placed an order (1OM20865407GR) for contact lenses on the 7th of January 2026. They did send it from Belgium on the 14th of January. However the Bpost courier they used, did not deliver it (it ne... See more
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Company details
Written by the company
123Optic offers a modern, efficient, and hassle-free shopping experience for customers looking to buy contact lenses online. We sell a wide range of contact lenses, including daily, monthly, weekly lenses, and lens solution, all at competitive prices. Our efficient sending process is what sets us apart from our competitors, allowing us to keep our prices low and offer the best deals to our customers. We take pride in ensuring that every order is processed and shipped promptly, making sure that our customers receive their contact lenses in a timely manner. One of our biggest achievements is having over a million satisfied customers who keep coming back for their contact lens needs. We constantly strive to improve our services and product offerings to meet the needs and expectations of our valued customers. At 123Optic.com, we believe that buying contact lenses online should be a simple, easy, and affordable process. Our focus on customer satisfaction and quality products has allowed us to become one of the leading online retailers of contact lenses. We look forward to serving you and providing you with the best possible online shopping experience.
123Optic.com
Written by the company

- We guarantee low prices and quick delivery!
- 123Optic delivers the best products: daily lenses, monthly lenses, but also colored lenses and lens solution. We are proud to have over 1 million happy customers from all over Europe. ★★★★★
We deliver your lenses as quickly as possible
Free delivery above €99
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- +3232703712
- service@123optic.com
- 123optic.com
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I have been using these guys for years
I have been using these guys for years. Never had any complaints. Fast, reliable & cheap
Good service
I contacted customer support for a complaint about about the ordered lenses. They replied quick and supplied me with a new pair.
Fast and great service
It’s basically the cheapest place where…
It’s basically the cheapest place where i could get the lenses i trust and everything was perfect !
Amazing handling of personal request…
Amazing handling of personal request due to force majeure: immediate action and complete follow-up without any hassle.
Quick and helpful customer service
Quick and helpful customer service. Solved my issue within hours!
Fast order but because of my multifocal…
Fast order but because of my multifocal colored lenses, I had to wait longer for my order, but I definitely recommend buying it. I will definitely order everything I need in the future and for that, thank you 123Optic.
Reliable
It took some time (longer than normal ... ) before my order was sent, but I did get I quick reply when I contacted them by mail, with a valid and friendly reply. In the end all was well. Lenses received. Can only recommend them for price and follow-up of the order.
Very good experience
Very good experience overall (delivery and customer service). Buying my contacts on regular basis from 123Optic for more than two years now.
Great customerservice
I had a problem with my adress in Greece and I did sent an email to the customerservice.
They helped very quick and solved the problem.
Respond promptly and solve the problem…
Respond promptly and solve the problem quickly and easily.
Fast and accurate as always
Always a great experience to order from…
Always a great experience to order from 123Optic. The orcer comes fast as well as answers to any questions.
Top services!
Swift response and swift solution
Continued Costumer
I've been shopping with 123 for years now, and I've always had an excellent experience!
My lences came quickly and they were…
My lences came quickly and they were very comfortable for my eyes
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