As usual, delivery ok and in line with order. Even if the delay to deliver was a bit longer than expected, probably due to May bank holidays and BPost strikes...
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Customerservice responds quickly and they are very cooperative to answer any question and to solve a problem, in my case, I made a mistake when ordering. Also love the fact that they sell lenses with... See more
Hello i contacted your team to ask to push for the delivery as I was traveling on 2/8 and willing to get my package; I received a message from Cedric -who I want to thank personally- who explained me... See more
I placed an order (1OM20865407GR) for contact lenses on the 7th of January 2026. They did send it from Belgium on the 14th of January. However the Bpost courier they used, did not deliver it (it ne... See more
Company replied
Company details
Written by the company
123Optic offers a modern, efficient, and hassle-free shopping experience for customers looking to buy contact lenses online. We sell a wide range of contact lenses, including daily, monthly, weekly lenses, and lens solution, all at competitive prices. Our efficient sending process is what sets us apart from our competitors, allowing us to keep our prices low and offer the best deals to our customers. We take pride in ensuring that every order is processed and shipped promptly, making sure that our customers receive their contact lenses in a timely manner. One of our biggest achievements is having over a million satisfied customers who keep coming back for their contact lens needs. We constantly strive to improve our services and product offerings to meet the needs and expectations of our valued customers. At 123Optic.com, we believe that buying contact lenses online should be a simple, easy, and affordable process. Our focus on customer satisfaction and quality products has allowed us to become one of the leading online retailers of contact lenses. We look forward to serving you and providing you with the best possible online shopping experience.
123Optic.com
Written by the company
- We guarantee low prices and quick delivery!
- 123Optic delivers the best products: daily lenses, monthly lenses, but also colored lenses and lens solution. We are proud to have over 1 million happy customers from all over Europe. ★★★★★
We deliver your lenses as quickly as possible
Free delivery above €99
No matter where you are, we deliver your lenses as quickly as possible, because we collaborate with local logistics partners.
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- +3232703712
- service@123optic.com
- 123optic.com
4.6
Excellent
15K reviews
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The experience is good
The experience is good, the only thing that makes it difficult for me is the site. Sometimes doesn't cooperate .
29 October 2025
May use AI-assist with repliesRead more
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It took about four weeks for my order…
It took about four weeks for my order to be fulfilled and delivered, which is okay but definitely longer than if I ordered them through the optometrist. Also, either the manufacturer messed up the batch of lenses or there was some sort of communication error between 123optic and the contact manufacturer because my left-eye contact lenses are not the correct prescription. I went to the optometrist a few months ago and confirmed that my glasses and contact prescriptions have not changed. Yet, every left eye contact lens I have tried from my recent order has been blurry, and I can’t see out of it. I will not be purchasing contacts from this website ever again!
6 November 2025
Reply from 123Optic.com
Thank you for sharing your feedback. We’re very sorry to hear about the delay you experienced and the issues with the left-eye lenses. This is certainly not the experience we aim to provide.
We would like to investigate this further and help resolve the problem for you. Please contact our customer service team with your order details so we can look into the prescription issue and find a suitable solution.
Thank you for bringing this to our attention.
Too long delivery time.No communication…
Too long delivery time.No communication that delivery is delayed.
Customer service was helpful and efficient.
21 October 2025
Reply from 123Optic.com
Hello,
Thank you for your feedback.
We're sorry to hear that you had to wait so long for your order.
We will check intern why you were not informed so that we can improve this in the future.
Our apologies for the inconvenience.
Kind regards,
Fast and efficient.
27 October 2025
Good services and good prices
6 October 2025
Great customer service my first…
Great customer service my first shipment got returned to the company. Noone had an understanding why but they quickly resent my order and it arrived on time and in perfect condition.
4 October 2025
Perfect service
Perfect service, I've ordered lenses from them for years now and never had any problem
24 September 2025
Good service
8 September 2025
I gave 2 orders on 09/09/25
I gave 2 orders on 09/09/25. The #1OM20838671GR at 19:01 and the #1OM20838694GR at 20:29. Parcel: CD101572033BE ( #1OM20838694GR) Delivered at home on Friday 19 September 17:02. Parcel: CD101572254BE ( #1OM20838671GR), NOT YET. (Preparation of your parcel). I΄m still waiting...
10 September 2025
Great customer service
Great customer service and always helpful over the phone or email
18 August 2025
No comments
14 August 2025
I am regular customer for many years…
I am regular customer for many years now who bought the colour lenses with astigmatism and also minus. The only shop who selling this. I wrote time to time the reviews but i never win the € 50 voucher… LOL
8 August 2025
Contact lenses at a very competitive price
I ordered Miru daily contact lenses, 123optic is one of the very few e-shops you can find them and they sell them at a very good price. They even had a 10% sale on top. The only not so positive issue is that it took around 15 days for delivery but this is something clearly mentioned when the order is placed.
29 July 2025
Clear communication and easy ordering…
Clear communication and easy ordering process. Value for money and quick delivery. Very satisfied!
11 August 2025
Quick and correct handling of problem…
Quick and correct handling of problem with lost parcel.
18 August 2025
Quick response to a change of address. Thank you
There was a small mistake on my address. Customer services responded quickly to ensure a delivery to the correct address
13 August 2025
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