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123ink Reviews 

2,531
•
TrustScore 4.5 out of 5

4.5

Office Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and suitability, often finding exactly what they need at good value. Many people highlight the efficient and speedy next-day delivery service. Reviewers also appreciate the user-friendly website, easy ordering process, and the helpful, professional customer service providing excellent communication and support. However, some customers noted significant delivery delays, with orders taking much longer than advertised next-day shipping, leading to frustration. People mentioned items arriving weeks late or not at all. Additionally, a few reviewers experienced issues with product compatibility or received damaged goods, like non-working batteries or ink cartridges.

What people talk about most

Product

Customers had positive experiences with product, often finding exactly what they needed at fair prices with... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the... See more

Service

Customers consistently note positive experiences with service, often praising the friendly staff and... See more

Price

People report positive experiences with price, often noting that products are good value and very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more

Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(2,531)

401 reviews in the last 12 months

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Rated 1 out of 5 stars

My first order with 123


My first order with 123, and my last. I ordered a printer on 7/1/26. The printer was out of stock, but not indicated on their website, it was then delivered with the wrong plug, and when the correct plug was dispatched, it was to the wrong address in Northern Ireland! I live in Wicklow. A total of 3 weeks was wasted. During set up of the printer, the option to choose Ireland wasn't on the list of 'countries/regions' in the options menu, presumably because the printer was destined for consumers in all EU countries (bar Ireland and the UK (English speaking)), but got around that. Then I couldn't register the printer; the serial number triggered an ‘error’ response on Brother's portal but 123ink assure me the warranty is covered by them. Great, but couldn't they have informed me of that? I can only commend 123ink for their customer service. The staff did their best to resolve the issues in a timely way, but the 'weak links' in the chain need to get their ‘act’ together. Got a bag of Haribo 'star mix' for all my troubles; thank you. A box of Panadol would have been better.

28 January 2026
Unprompted review
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Reply from 123ink

Thank you for your review and for taking the time to share feedback. We are very sorry for the series of issues with your order, this is not the level of service we aim to provide, and we understand how frustrating this must have been. We’re glad our Customer Service team did their best to help, and we will be reviewing our processes to prevent this happening again.

Rated 5 out of 5 stars

Excellent customer service

Fast reliable delivery and great quality products. Excellent customer service - staff very helpful if you’ve any queries. Highly recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with 123 Ink

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provided regular updates, were very professional, and made the whole process stress-free. I’ve now received the printer and I’m very happy with both the product and the excellent customer service. I would definitely recommend 123 Ink and will use them again.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Speedy

Speedy. Value for money. Well packaged. Incld a free rtn envelope for wasted ink cartridges. Fantastic.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Order Wednesday get delivery next…

Order Wednesday get delivery next Tuesday , they say if order before 6:15 they send same day bullshit -.- never again

1 January 2026
Unprompted review
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Reply from 123ink

Hi Kamil, we are sorry to see a 1 star review. Due to a high volume of orders last week, some dispatches were delayed beyond our usual same‑day timeframe. Unfortunately your order was affected by this delay. I can assure you our team is putting in every effort to get all orders processed as quickly as possible.

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