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123ink Reviews 2,423

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TrustScore 4.5 out of 5

4.5

Office Supply Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its top-quality products, speedy delivery, and excellent service. Many highlight the competitive prices and the wide range of goods available, making it a go-to for various needs. The efficiency of the team, clear communication, and stress-free process are frequently mentioned as key positives. However, some customers also noted issues with delivery times, with a few experiencing delays despite promises of next-day or same-day shipping. There were occasional reports of products not being in stock as advertised, leading to order cancellations or extended waiting periods. A small number of people also mentioned receiving incorrect items or products with incompatible power cables.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy delivery, with... See more

Product

People report positive experiences with product, often praising the quality, value, and wide range of items... See more

Order

Users describe positive interactions with order. Many customers praise the easy and quick ordering process,... See more

Service

Customers had positive experiences with service, often praising its efficiency and speed. Many reviewers... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight significant savings... See more

Based on these reviews

Rated 5 out of 5 stars

Before I retired replacement cartridges were provided by the ink fairy! This is my first time buying since then, 123ink could not be more helpful. Great value, fantastic customer service and magical... See more

Rated 5 out of 5 stars

Purchased Logitech mouse recently from 123ink.ie and I'd like to say that I'm very happy with: -Huge range of Quality goods, you can choose from. -Compatible price. -High standards of customer... See more

Rated 5 out of 5 stars

I have purchased from 123ink.ie for the past few years and the goods have always arrived promptly and in good condition. This review, however, concerned a parcel that arrived damaged with the conten... See more

Rated 5 out of 5 stars

I had a great experience with 123 Ink. The printer I ordered was out of stock on the day of purchase, but the sales team contacted me immediately and kept me informed every step of the way. They provi... See more

Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would use again definitely

Easy to navigate website, several delivery options. Got batteries exactly on time and well packaged. It was my first time using 123ink and I would definitely use them again

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Item supposed to be instock ready to…

Item supposed to be instock ready to ship. Decided not to buy from amazon and buy from irish site. I under stand we had a bank holiday and item was order thursday before BH. Ordered on 2 april. Now 14th april still no delivery. Spoke to agent 9th who advised would make it urgent.

14 April 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Derek, we are sorry to see a 1 star review. Unfortunately our orders were taking a bit longer to process due to the Bank Holiday and then the ongoing protests. If you can contact us to confirm your details, we will look into your order further. Many thanks.

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. I was very impressed with the efficiency of the team and the excellent communication and updates received regarding my order! Well done, so refreshing to receive such great service. Thank you

9 April 2026
Unprompted review
Rated 1 out of 5 stars

123ink.ca deceptive recommendations

I searched there website for my HP MFP 139we, it listed 8 purchase options. I elected the Moustache brand 141a with Chip. Cartridge arrived and the chip is not compatible with this model. Buried at the end of the page they state it's not compatible. A very misleading website and very deceptive business practice compounded by website design to manipulate the end user. They don't offer refunds so needless to say, if you own a newer HP printer that has a chip I would not recommend using this brand.

So the question is if 123ink.ca is proudly Canadian owned why would an reply come from Ireland 123ink.ie. My complaint is well documented with your support people so feel free to have the refund issued. BTW your response confirms the deceptive website design.

25 March 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Ken, we’re sorry to hear you didn’t have a positive experience with your order. For the most accurate results, we recommend using the printer model search on the side of the homepage, as the main search bar returns broader matches based on keywords. If an issue occurred on our side, we'll certainly arrange a refund if that’s the customer's preference. Thank you.

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