118businessdirectory Reviews 

792
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that everything is handled smoothly during interactions. People also highlight the exceptional customer support and the platform which is extremely easy to navigate and access. Some reviewers were not happy with unexpected billing issues related to verification payments charged to their cards. Consumers noted that a small initial fee intended for account confirmation turned into automatic subscription charges without clear, upfront agreement. Several users mentioned having to contact their banks to block these recurring payments and resolve the unexpected charges.

What people talk about most

Payment

Users describe negative interactions with payment, expressing widespread frustration over unexpected charges.... See more

User experience

Consumers find user experience to be positive, highlighting an amazing and fantastic journey from start to... See more

Service

Customers had positive experiences with service, consistently praising the brilliant and fast support... See more

Staff

Reviewers mention positive feedback about staff, highlighting friendly and helpful service. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant assistance, great communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 5 out of 5 stars

Efes Kebab House, Bournemouth. Absolutely amazing food, brilliant prices and the delivery service is super fast. The food is always delicious and they never make a mistake or miss anything from the or... See more

Rated 5 out of 5 stars

Excellent Cantonese cuisine,this Chinese take away is the best in harrow,always open until late and food is very tasty,caters for everyone. Ho’s cottage is my number 1 go to in harrow


Company details

  1. Business Administration Service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

792 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(792)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Impossible to get in touch with

Impossible to get in touch with. please do not add any card details as they will start charging £12 per month. I believe they are scammers. BE AWARE!!!

13 April 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Faye

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Utter scam

Utter scam, I’ve received 12 emails since 08:41am on Friday 10th April 2026 and still counting. I cannot log in to their system, ignoring how difficult it was to sign up in the first place. I’ve also instructed my bank to cancel any requests for payment and ensure they retrieve the £1 authentication charge.

10 April 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Kamrul

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

I'm gutted to rate this company one…

I'm gutted to rate this company one star! They've taken three £12.00 payments which were not authorised. I raised a complaint and they claimed to have issued refunds. One month later no refunds. I'm currently trying to resolve this matter as they continue to stall. Today I have three new pending £12.00 transactions! Total scammers. I now have to cancel my bank card. BEWARE!

26 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Matt

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Avoid

Avoid. Just like many other reviews, you sign up for the free listing, they charge a £1 to be refunded straight away, on the guise that it is to confirm your details and then after 7 days they charge £12 signing you up to their 'Prime Business Listing'. Plus your bank details are saved to your account with no way of removing them yourself. They have to do it. I have emailed them 3 times now and still nothing has been done about it. Should be ashamed of themselves. Will be reporting to Ofcom. Had no problems with other directories such as Yell.

23 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Mickey

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Fraud - payments taken without consent

Signed up to a free business listing and payment was taken without any consent. Team would not delete account as requested. Do not trust.

12 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Mat

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

zero stars 118 business directory

118 business directory. Offer FREE LISTINGS. Charge £12 from my bank account with no authority to do so. On a Sunday too, when it's most unlikely to check bank accounts - 'weekend'!!!

Just to make sure, I applied for another free listing today with 'dicky' name and phone number, only to be taken down the same path of... £1 to verify it's yourself. The promise of this going back into your bank account. It's the unauthorised £12 out of my bank account that is unacceptable. No mention whatsoever of a sign up!!!
WATCH OUT

1 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Patricia

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Free listing is now after scammers 8 day a paid…

Free listing is now after 8 day a paid prime listing that was never agreed..can't access my so called account to do anything about it,have emailed to remove the listing which can apparently be removed at anytime..not got a response as of yet... complete scam to steal money..

13 March 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Customer

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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