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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting the staff's attentiveness and helpfulness. People are particularly impressed with the high quality of the products, finding them delicious, well-presented, and satisfying. Many also highlight the smooth and efficient user experience, making interactions pleasant and easy. However, some customers also noted issues with billing and cancellation processes.

What people talk about most

Service

Reviewers highlight positive aspects of service, often describing it as fast, friendly, and efficient. Many... See more

Product

Customers consistently express satisfaction with the product. Many reviewers highlight the delicious and... See more

Quality

People report positive experiences with quality. Customers consistently praise the delicious food, often... See more

Staff

Consumers generally find the staff to be positive, helpful, and professional. Many reviewers praise the fast... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the system easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment we stepped into 20 Stories, everything felt special. The panoramic views of Manchester are absolutely breathtaking—perfect for a sunset dinner or drinks under the stars. The ambian... See more

Rated 5 out of 5 stars

The food at Royal Nawab Manchester was excellent, with a wide range of dishes to choose from. Whether you prefer traditional favourites or something new, there’s plenty to satisfy every taste. A true... See more

Rated 5 out of 5 stars

Efes Kebab House, Bournemouth. Absolutely amazing food, brilliant prices and the delivery service is super fast. The food is always delicious and they never make a mistake or miss anything from the or... See more


Company details

  1. Business Administration Service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

740 reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Impossible to get in touch with

Impossible to get in touch with. please do not add any card details as they will start charging £12 per month. I believe they are scammers. BE AWARE!!!

13 April 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Faye

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 1 out of 5 stars

Utter scam

Utter scam, I’ve received 12 emails since 08:41am on Friday 10th April 2026 and still counting. I cannot log in to their system, ignoring how difficult it was to sign up in the first place. I’ve also instructed my bank to cancel any requests for payment and ensure they retrieve the £1 authentication charge.

10 April 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Kamrul

Thank you for sharing your concerns.

Please send us the relevant details and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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