I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I ev... See more
Company replied
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Review summary
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Based on these reviews
You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain. I tried counting... See more
Company replied
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... See more
Company replied
I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from... See more
Company replied
Company details
Written by the company
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contact info
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, South Africa
- +27212001200
- support@1-grid.com
- 1-grid.com
3.5
Average
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Viwe from 1-grid assisting me with… exellence service
Viwe from 1-grid assisting me with challenges on my email to my satisfaction . i was impressed by his professionalism , diligence and patience.
I really had a pleasant experience .
26 March 2025
Unprompted review
Reply from 1-grid
Hi Fezile,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Viwe and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Found Richard competent and well…
Found Richard competent and well informed. Solved my problem within minutes, whereas the person I spoke to yesterday assured me it was a server that they were working on. Told me to wait, it will rectify itself. Well, it did not rectify itself, it needed Richard to solve the problem.
20 March 2025
Unprompted review
Reply from 1-grid
Hi Hennie,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Richard and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
The service and support at 1-Grid has…
The service and support at 1-Grid has improved dramatically. I have had the most incredible service recently with a super complicated issue. Everyone I spoke to was informed and really helpful. Peter in Domains was excellent and went way beyond his call of duty. I am impressed after years of massive frustration. It's wonderful to see a company improve so much around their support.
1 March 2025
Unprompted review
Reply from 1-grid
Hi Kay,
Thank you for the 5-star rating, it is much appreciated along with your continuous support.
We'll be sure to recognise Peter who assisted you for his commitment to customer service excellence, and shout out to the Team as well!
We hope that you have an amazing day further.
Warmest regards,
The 1-grid Team
Requested Social Media Review - Its not good
1-Grid asked me to go on social media to post about my experience and to use the names of the support staff.
Vinzenzo, Pamela and Geraldo all made multiple promises to migrate my domain to a new package. This has still not happened over 2 weeks despite 4 separate assurances that it would be done imminently.
Now their mail server for that domain is down.
Utterly useless service
20 March 2025
Unprompted review
Reply from 1-grid
Hi Tortart,
We’re deeply sorry to hear about your experience. This is not the level of service we strive to provide, and we apologise for the frustration this has caused.
We have taken your feedback very seriously, and escalated a request to our Support Team to reach out to you to address your concerns with you.
Best regards,
The 1-grid Team
Excellent service - again. Can be relied on
Excellent service, been with them many years and it is always a good experience dealing with them
Thank you for today's assistance, speedily resolved
18 March 2025
Unprompted review
Reply from 1-grid
Hi Chris,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Thanks very much Toto for drawing up…
Thanks very much Toto for drawing up and sending me a helpful tutorial for the next time I have the same issue
12 March 2025
Unprompted review
Reply from 1-grid
Hi Newbie,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1-grid stays the best.
I have received the best service in helping me to set up my mail with 1-grid by #Selma Benyamen. Well done and thank you.
27 February 2025
Unprompted review
Reply from 1-grid
Hi Johan,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Selma and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Firstly I commend the agent
Firstly I commend the agent, Mr Toto Kandjimi, who assisted me. He was very patient with me and guided me wonderfully till I got my issue resolve. In addition he tested the results several times with to ensure the system works okay.
26 February 2025
Unprompted review
Reply from 1-grid
Hi Lita,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Toto and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
A billing issue was resolved fast
A billing issue was resolved fast. Thanks team!
14 February 2025
Unprompted review
Reply from 1-grid
Hi David,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 4-star experience.
We’ve passed along your gratitude to the team and will recognize them for their dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1grid is absolutely useless
1grid is absolutely useless, email hosting is a disaster ... they lost my emails and have been struggling for three days to restore.. i use it for business so its been a disaster ,
14 February 2025
Unprompted review
Reply from 1-grid
Hi Prakash,
Thank you for your feedback. We're sorry to hear your experience has been less-than-satisfactory.
We have escalated the matter urgently for our team to investigate and they will be in touch shortly.
Kind regards,
The 1-grid Team
Whenever I have an issue with my…
Whenever I have an issue with my domains, I email the host, and they respond swiftly; this time, I had what I think is a significant issue, and they assigned someone to phone me.
That person was Selma Benyamen, and she was invaluable. She guided me thoroughly for two days, which were two different sessions, each one enough until she made everything okay.
I thank you for your patience, experience, and job well done.
Ahmed Abdi
14 February 2025
Unprompted review
Reply from 1-grid
Hi Ahmed,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the team and will recognize them for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
Great Services from Richard Adam
Richard took his time , step by step to look at possible problem that we may face with our emails. He then looked at the back end on grid hosts side and found a problem there. He further went on to any desk and then got onto my lap top to set up the email address on my outlook. he did not rush the services and ensured that our company emails were up and running again.
10 February 2025
Unprompted review
Reply from 1-grid
Hi Jermaine,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the team and will recognize them for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
Worst service I EVER experienced
Worst service I EVER experienced. I lost thousands of Rands with my webpage not being accessible due to your server problems and your staff not being interested to assist for 12 DAYS !!!!!!. I spent hours on the phone waiting for the calls to be picked up, then dropped, then not returned - it is INSANE. Ended up changing hosting and domain - the service is beyond shocking. No one cares - and it only affected MY pocket.
I have sent them my concerns and details a total of 16 times !
20 January 2025
Unprompted review
Reply from 1-grid
Hi Heike,
Thank you for contacting us. We're sorry to hear you've had a suboptimal experience. We've sent you a request for your information. Please send us your contact details and we will escalate your query to our Support Team.
Kind regards,
The 1-grid Team
Quick and speedy support
Quick and speedy service from the support team helped me get my domain up and running.
4 February 2025
Unprompted review
Reply from 1-grid
Hi Rio,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the team and will recognize them for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
Great Customer Service on a Weekend
Richard PATIENTLY listened to my questions and efficiently solved each issue I had.
What an absolutely pleasant experience.
1 February 2025
Unprompted review
Reply from 1-grid
Hi Lindie,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Richard and will recognize him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
For going above and beyond
For going above and beyond the call of duty - THANK YOU,Joseph Mubwandarikwa
29 January 2025
Unprompted review
Reply from 1-grid
Hi Johannn,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard was excellent in solving my…
Richard was excellent in solving my issue. Friendly and highly capable. Thanx Richard
27 January 2025
Unprompted review
Reply from 1-grid
Hi Andre,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Avoid at all costs!
I very rarely use social media to voice my contempt at businesses who fail to deliver any service whatsoever, but this company deserves mentioning. I have had a domain parked with 1-Grid for a few months while my company built a web presence in South Africa. A week ago I requested that the domain to be transferred to another hosting provider & to date this request has gone unattended by 1-Grid. I have contacted their support and the apathy to my questions as to why this had not been actioned, is something I have not experienced before. I was told that there was a 5 day validity to the request and as the request was now 6 days old, I should request the domain transfer again with my new web hosting provider. No accountability for their inaction has been taken whatsoever!! My advice to any executive/ decision maker of a business, is to avoid this provider at all costs & look elsewhere for a reliable service.
19 December 2024
Unprompted review
Reply from 1-grid
Hi Mark,
Thank you for your feedback. We're sorry to hear your experience has been less-than-satisfactory.
We have escalated the matter and our team will be in touch shortly.
Kind regards,
The 1-grid Team
Thanks a lot Selma Benyamen for the…
Thanks a lot Selma Benyamen for the great service and patience.
6 December 2024
Unprompted review
Reply from 1-grid
Hi Themba,
We are so delighted to hear that we have delivered a 5-star experience with patience, and that was great! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Selma and will also recognize her for her dedication to delivering you the support, and assistance that exceeded your expectations!
Thank you for being part of the 1-grid family, and we look forward to delighting you again in the future.
Best regards,
The 1-grid Team
Use 1-grid if you are on a budget only
Use 1-grid if you are on a budget and do not care much about uptime and reliability. If you have a small bed and breakfast and answer mails once a day then they are the ones for you. If you require rock solid hosting with 100% uptime, reliable email service that does not go down once a month and a spam system that does not block legit mails and let dodgy ones through then best to carry on searching elsewhere. I have been with them for over 10 years and am finally moving on after putting up with years of issues and an appalling support just because they are cheap. Support is good yes you will see from other reviews.. when you get an answer ... but mostly you wait a few days and have to follow up most of the time. I have a lot of websites to move so its going to take my December time off to make it happen but it will be worth it to not have to constantly apologise for another companys bad service. My company is better than this. I have higher standards than having a supplier like 1-grid.com
26 November 2024
Unprompted review
Reply from 1-grid
Hi John,
Thank you for your feedback. We're sorry to hear your experience has been less-than-satisfactory.
We have escalated your Support Tickets to the relevant Team to assist you as soon as possible.
Best regards,
The 1-grid Team
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