I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I ev... See more
Company replied
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Review summary
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Based on these reviews
You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain. I tried counting... See more
Company replied
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... See more
Company replied
I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from... See more
Company replied
Company details
Written by the company
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contact info
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, South Africa
- +27212001200
- support@1-grid.com
- 1-grid.com
3.5
Average
1K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Joseph for always assisting…
Thank you Joseph for always assisting me. The go-to man.
6 August 2025
Unprompted review
Reply from 1-grid
Hi Joseph,
Thank you for sharing your positive feedback.
We're so delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Joseph and will celebrate him for his dedication to delivering customer service excellence to you along the way.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest Regards,
The 1-grid Team
1-Grid makes worst look fantastic
Please go and follow the latest reviews on Hello Peter it is not allowing me to copy the post here, and its to long to re type hdere
This company has taken in my opion, effin up to a level that the mind cannot even conceive
9 August 2025
Unprompted review
Reply from 1-grid
Hi Nanandi,
We fully understand the impact that your concerns raised have had on your work, and we are treating this matter with urgency.
Your case has been escalated to our Senior Management team, who are reviewing it and will provide feedback to you.
Warmest Regards,
The 1-grid Team
Got assistance from Viwe
Got assistance from Viwe, received swift response and help. Much appreciated. Unfortunately can't disclose the issue I had.
7 August 2025
Unprompted review
Reply from 1-grid
Hi Vele,
Thank you for sharing your positive feedback. We're so happy to hear that you have received fast service.
We're so delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Viwe and will celebrate him for his dedication to delivering customer service excellence to you along the way.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest Regards,
The 1-grid Team
Service is pathetic
Service is pathetic, never get a problem resolved. Wait on hold for hours.
Log a ticket and nothing happens.
Only thing that works is payments.
6 August 2025
Unprompted review
Reply from 1-grid
Hi Vaughan,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you.
Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and the delay in resolving your email concerns.
Please be assured that we are investigating the matter internally to determine the exact cause of the issue and to ensure an appropriate solution is implemented.
Our Team were alerted via an escalation regarding getting your challenges addressed yesterday.
Warmest Regards,
The 1-grid Team
1 GRID is excellent at ignoring Pro Clients
The Vps server has been giving issues since Sunday, after a dozen support tickets these issues are still persisting.... NO POSITIVE FEEDBACK FROM 1 Grid! The few emails I have received from them is just them telling me I need to buy an additional Server because the server cannot handle one of the websites hosted on it since November 2022!!! But it was fine on Saturday, it only started giving issues after they changed something on the server.
28 July 2025
Unprompted review
Reply from 1-grid
Hi Paula,
Thank you for your feedback. We are truly sorry about your experiences with 3 Support Tickets that you recently logged with our Team.
We have sent a follow-up escalation request for our Pro Support Team to monitor your tickets for any additional responses from you, as they responded just after your review, with additional feedback regarding the high resource usage by the site, and the root causes, as requested.
Warmest Regards,
The 1-grid Team
Avoid like the plague.
Avoid like the plague.
Consistent billing issues which ends up costing you time and money.
I'm currently moving over 20 domains away from them and gladly paying more.
Customer service is pathetic.
Avoid, avoid, avoid.
22 July 2025
Unprompted review
Reply from 1-grid
Hi Zain,
Thank you for your feedback. We are truly sorry about your experiences with billing issues related to credit card payments.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have sent a follow-up escalation request for our Team to review and respond/reach out to address any additional concerns since you last interacted with our Team earlier this morning.
Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible, as needed.
Warmest Regards,
The 1-grid Team
I've watched this company steadily go down…
I’ve watched 1Grid steadily decline over the years, and it's been incredibly frustrating as a long-time customer. I’m still waiting on a support request from the 11th — after sitting on hold for 30 minutes with no resolution, the email responses fizzled out, and I’ve heard nothing since.
This year alone, I’ve had to log 14 separate support tickets for my websites going down. Yes, fourteen.
Their servers are frequently blacklisted, and firewalls block people from accessing my sites — across multiple networks. It’s not just poor service; it’s become a liability.
I used to recommend 1Grid to others. I regret that now. The experience has gone from reliable to ridiculous.
Not acceptable. Not professional. Not worth it.
11 July 2025
Reply from 1-grid
Hi Jacqui,
Thank you for your feedback. We are truly sorry about your experiences with unresolved IP blacklisting issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have sent a follow-up escalation request for our Team to review and respond/reach out to address all of the concerns listed in the requests, as a priority, as we have received feedback from our Advanced Technical Team to resolve.
Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.
Warmest Regards,
The 1-grid Team
⭐ 1 Star
⭐ 1 Star – Unreliable, Deceptive, and Not Fit for Serious Hosting
I cancelled all services with 1-Grid.com after repeated failures that made it impossible to run my online business.
Here’s exactly what went wrong:
---
🔧 Unannounced Server Migration
They silently migrated my hosting from cPanel to Webuzo with no warning. This broke my live site completely, and support acted as if it was expected behaviour.
⚠️ PHP Downgrade Without Consent
My site was downgraded from PHP 8.2 to PHP 7.2.34 — a version that’s been unsupported since 2020 — without my knowledge or consent. The downgrade caused fatal errors on my PrestaShop store, and they tried to blame me for it.
❌ Critical PHP Extensions Missing
On PHP 8.1 and 8.2, essential extensions like pdo_mysql, intl, mbstring, curl, zip, and gd were missing. These are required for most CMS platforms and eCommerce tools. Support could not (or would not) enable them.
📉 Storage Misrepresentation
They advertise 25 GB SSD storage. My account was hard-capped at 10 GB. Support gave no explanation. That’s misleading at best.
🚫 Broken CLI PHP
The command line environment still ran PHP 7.2 — even when PHP 8.1 was selected in cPanel — breaking cronjobs and command-line scripts.
📞 Support Is Powerless
The support agents tried, but clearly have no authority or tools to fix deep technical problems. Escalations were ignored. No real resolution was ever provided.
---
⚠️ Bottom Line:
If you run a serious business, stay far away from 1-Grid.
Their infrastructure is outdated, their platform unstable, and their management unresponsive.
The support staff are not to blame — they’re clearly working under terrible conditions with no proper resources. But that doesn’t make this hosting service acceptable.
---
Former client: Riaan Gerber
shopnova.co.za
16 July 2025
Reply from 1-grid
Hi Riaan,
Thank you for your feedback, and we're truly sorry to hear about the technical issues you experienced.
We understand how frustrating that must have been and regret that it impacted your decision to leave.
We're actively working to address the problem so it doesn't happen again.
We appreciate you bringing these challenges to our attention.
Warmest Regards,
The 1-grid Team
Ethan and Natalie
Thank you to Ethan and Natalie for great service. I have spoken to Natalie on a few occasions, she is always kind and extremely helpful.
Thank you to Ethan for calling back to check if all was resolved.
25 June 2025
Reply from 1-grid
Hi Melissa,
Thank you for sharing your positive feedback, and for your kind words. We're so happy to hear that you have received great service.
We're so delighted to hear we provided a 5-star experience that was kind, extremely helpful and a positive one.
We’ve passed along your gratitude to Ethan, (and Natalie, thank you) and will celebrate him for his dedication to collaborating, following up with you, and for delivering customer service excellence to you along the way.
Thank you for being a valued part of the 1-grid family, for your kind words, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest Regards,
The 1-grid Team
Management has left the wheel
Every time I try to get help from support- it is a nightmare. Emails ignored. 3 hour wait and then call dropped on Whats App.
When you call on the phone it is amateur hour- clearly no management. Canned music over soft instructions that nobody can hear.
19 June 2025
Unprompted review
Reply from 1-grid
Hi Matt,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with reaching our Support, and those expressed regarding Management.
This is not the experience we expect you to have, and we sincerely apologise for any inconvenience caused.
We'd really like to help so we have requested some additional information from you to assist us with locating your account with us so that we can escalate this for urgent attention, and resolve.
We look forward to hearing from you soon!
Warmest Regards,
The 1-grid Team
The system sucks
The system sucks. I couldn't get to the support team You needed them last most
17 June 2025
Unprompted review
Reply from 1-grid
Hi Jackey Fitness,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with reaching our support.
This is not the experience we expect you to have, and we sincerely apologise for any inconvenience caused.
We'd really like to help so we have requested some additional information from you to assist us with locating your account with us.
Warmest Regards,
The 1-grid Team
Thanks Selma for assisting me in a very…
Thanks Selma for assisting me in a very Quick and Profesional way.I was struggling nearly 2 weeks with my mails,and you solved it in due time,also thanks for the patience with me.
regards
22 May 2025
Unprompted review
Reply from 1-grid
Hi Derick,
Thank you for sharing your positive feedback. We're sorry to hear about your 2-week struggle with emails.
We're so delighted to hear we provided a 5-star experience delivered the kind of quick, and professional assistance that you needed!
We’ve passed along your gratitude to Selma and will celebrate her for her dedication to assisting you, and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Ongoing website problems due to 'server…
Ongoing website problems due to 'server maintenance', NO response to tickets and NO support. No assistance by phone either. Worst hosting company to deal with, now also unable to migrate our site from them due to lack of support.
22 May 2025
Unprompted review
Reply from 1-grid
Hi,
Thank you for your feedback and for raising your concerns regarding the ongoing struggles that you have been facing with your website, and our Support.
This is not the experience we expect you to have, and once again, we sincerely apologise for any inconvenience caused.
We have taken your feedback regarding this seriously and have asked our Support Team earlier to investigate your concerns, and provided them with the related Support Ticket Numbers as well via our escalation at the time.
They should be in contact with you, if they have not already reached out to you, as soon as possible to discuss this further.
Warmest regards,
The 1-grid Team
1grid are a bunch of liars and frauds…
1grid are a bunch of liars and frauds who made me pay for 2 fake invoices after selling my domain without my knowledge and now refusing to pay me back my money. They keep on replying to my Trustpilot reviews saying they will look into it but that’s also just lies, they just say that to make it look like to other people they’re managing complaints. But actually your complaint goes into a black hole never to be seen again. They will steal your money and then ignore all of your emails
20 May 2025
Unprompted review
Reply from 1-grid
Hi Tarryn,
Thank you for your feedback, and for raising your concerns regarding the struggles that you have been facing with receiving feedback and a resolution to your issues.
This is not the experience we expect you to have, and we will continue to improve our service delivery to you.
We have taken your feedback regarding this seriously, and have asked our Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team
Viwe- MY IT HERO
Viwe - very fast no sufficient service really impressed with how fast he was. Will recommend him anytime. He said he will call me back just now and he did He actually delivered. Thanks A MILL
19 May 2025
Unprompted review
Reply from 1-grid
Hi Riaan,
Thank you for sharing your positive feedback.
We're so delighted to hear we provided a 5-star experience that that was fast, efficient, and delivered what you needed today!
We’ve passed along your gratitude to Viwe and will celebrate him for his dedication to assisting you, and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1-Grid Billing but not responding
From the get go I have been struggling with billing issues. I had hoped that this had been resolved as it takes forever to get responses to billing questions. Well guess what, it's back. I have mailed regarding the issue and my response has been ignored. It's not fine to just debit what you want but when I send a specific query on payments then please investigate and respond!!
14 May 2025
Unprompted review
Reply from 1-grid
Hi Tony,
Thank you for your feedback, and raising your concerns regarding the struggles that you have been facing with billing issues, and receiving feedback to your queries.
We have taken your feedback regarding this seriously, and have asked our Billing Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team
I'm delighted with the support I've…
I'm delighted with the support I've received - I had to do some domain transfers and get things set up and 1-Grid were very helpful and patient with me. Everything is working as I wanted it to, so it's a win for me.
2 May 2025
Unprompted review
Reply from 1-grid
Hi Ewald,
Thank you for sharing your positive feedback.
We're so delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to the Team and will celebrate them for their dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Excellent Technical Support from 1-Grid
I would like to compliment your excellent technical support employee, Richard van Diemen for helping me solve the technical problems with my web page. Richard was very pleasant and patient to deal with. He explained everything very well and his advice was good.
Congratulations to 1-Grid for having such an awesome, helpful and knowledgeable employee in their technical support department. What a pleasure it was to deal with him, especially when having to deal with irritating and frustrating problems.
I certainly would recommend Richard to anyone who needs technical support in future.
Great job 1-Grid!
9 April 2025
Reply from 1-grid
Hi Sue,
Thank you for sharing your positive feedback, and we're so happy to hear that your technical issues have been sorted.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your gratitude to Richard and will celebrate him for his dedication to delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
Reply from 1-grid
Hi Derek,
Thank you for sharing your positive feedback.
We're delighted to hear we provided a 5-star experience.
We’ve passed along your feedback to the Team and will recognise them for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family.
We look forward to delighting you again in the future.
Warmest regards,
The 1-grid Team
1-grid is an absolute nightmare
1-grid is an absolute nightmare. For weeks, they blatantly ignored my urgent business needs, resulting in a significant five-figure financial loss and the irreparable damage of client relationships. Due to them not being able to deliver even basic webhosting or net stability for WEEKS it had a tremendous impact on my business. Yet they demonstrated a complete and utter disregard for my business and my time with their totally non-existant and non-interested "customer service"
I endured 52 hours of agonizing hold times and relentless re-dialing, while also sending 62 emails (which were either not answered ot filed as "resolved"), a testament to their complete lack of any communication. Calls were abruptly terminated, inquiries were dismissed, and legitimate requests/complaints were falsely marked as "resolved." Their attempts to coherce me into manipulating online reviews further expose their unethical practices.
The company's management structure is shrouded in secrecy, and any attempt to escalate issues was met with plain refusal. Their customer service is not just poor; it's non-existent. They consistently lied, refused to acknowledge their errors, and displayed a complete lack of accountability. From the CEO down, there is a pervasive culture of unprofessionalism and disrespect.
This isn't just a bad experience; it's a cautionary tale. 1-grid turned out to be a dangerous, costly and ethically questionable identity for my business that values integrity and client trust. They operate with a level of shadiness that is both shocking and unacceptable. Avoid them at all costs if you value your business (and yourself). Even cancelling my hosting etc with them was turned into a big song and dance - what a difference it makes since I am with a reputable service provider now.
24 January 2025
Unprompted review
Reply from 1-grid
Hi Heike,
Thank you for reaching out and raising your concerns.
We have escalated a request to our Support Team to address your concerns and reach out to you.
Best regards,
The 1-grid Team
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