1-grid Reviews 1,274

Kurt Thomas assisted by cancelling an invoice which should not have been raised in the first place.

Kurt was prompt in his responses and provided clear advice and guidance about the services so I could make an informed decision

I appreciate that the team was able to renew my domain within 48 hours. Thank you for providing good service over the last 5 years for our business.

Our SSL Certificate expired 8 March 2026. I created a supported ticket with 1-grid on the 3 March 2026 as there is no way to auto-renew the certificate in the portal. To date I still don't have access to the Certificate, I even called multiple times, logged multiple tickets, and to my surprise the tickets was just closed and now I have to go through the same process again. this is a horrible experience and will not be renewing again and do not recommend this service to any business. I still have no feedback and had to make another plan for the certificate as it is critical to our business.

Slow server, bad customer care, emails and websites was down for all most a month. my customers lost income as the website did not work correctly and the emails did not work. I will recommend that you don't use 1grid.

You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain.
I tried counting 1Grid so that we can sort out this problem. Was on hold for a total of 93min, on 4 calls, and every time the phone just drops.

So after 2 hours I received a reply from 1Grid regarding my issue on Trustpilot's site, but they still did not reply on my support ticket that I have logged before even posting on Trustpiolt. You get a faster response when you post reviews then you get via your support ticket.

My first review here was on 16 March, 3 days after failed service. Today is 24 March. The issue is still not resolved.
Incredibly frustrating.
Please help!

Small Business Owners Beware: My Frustrating Experience with 1-grid
I strongly advise small business owners to think twice before using 1-grid for website hosting.
On 9 March 2026, I signed up for their small website hosting package and created my domain. However, by the very next day, I was unable to access my domain at all, which was already concerning.
To make matters worse, I was billed after paying a day ago of starting the service , and when I contacted them about it, I was told it was a “system error” During a 30+ minute call with an agent who was trying to figure out the issue, I eventually asked him to call me back once he had more clarity because the troubleshooting was taking too long. He agreed but, never called back.
By 11 March 2026, I had had enough and requested to cancel the service. When I tried calling, there were no cancellation agents available. Interestingly, agents were available for billing and general support, but they could not assist with cancellations at all, which is very concerning.
Later, I received an email confirming that my website services had been cancelled, yet when I logged into my profile, the service still appeared as active.
Another major issue is how they handled the refund. Instead of returning my money to my actual bank account, they credited it to my 1-grid account, which can only be used for future invoices. This makes absolutely no sense if I am cancelling the account entirely. Why would I need credit for services I no longer intend to use?
The lack of transparency, the billing errors, the inability to easily cancel, and the poor customer service made this a very frustrating experience.
If you are a small business owner trying to save money, be cautious. Sometimes the cheaper option ends up costing more in time, stress, and unresolved issues.
I will be taking this matter further, as this experience has been extremely disappointing.

I am having numerous problems and am just not getting a helpful response. I was promised a call back over a week ago and am still waiting. Dont think they care at all

After been told to submit a ticket for email issues, all I've received is a quick note to say they're aware of the problem and not to do anything. That was 5 days ago. I have requested an update twice since. No response from the team.

Richard helped me. He was patient, friendly and sorted my problem in a few minutes.
Thank you, Richard,
I appreciate your fast and effective assistance a lot

i called approx 15 times and it costed me time and air time , to my astonishment it was the firewall with blocked my email address, very disappointed client ....

Shayne delivered great service; he was patient, friendly, kind, and took his time to solve the problem I had with my emails and different domains. Thank you for great service, you rock!!! Keep it up, 1 Grid's support division is really helpful

Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech expert to apply and just like that Outlook started communicating with online mails.
Thank you.

Simply thes best

This initial review was based on some misunderstanding and has been resolved.

1-Grid still billed me even after online and support calls attempts to cancel the auto-renewal for their service.

Starting from roughly the end of November 2025, I tried to cancel my Linux hosting service online and it did not allow me to do this quoting a required call to a Cape Town based number, which I can not do being based in the UK. I tried again in mid December hoping the cancellation had possibly processed. I then logged a request and had a call raised for the cancellation on 17 December 2025. A couple of days later they billed me which is the first notification from the company about the service being auto-renewed. I logged another service call and they only sent me confirmation of the cancellation on the 5 January but have to date not cancelled my 1st half of 2026 invoice.

They are not telling me why they are not cancelling the 1st quarter invoice.

They seem to be enforcing a notice period for the auto-renewal cancellation but this is not legal without sending a notification of 40 to 80 days of an auto-renewal based on the consumer protection act.

Hopefully this is just a mistake and this can be resolved quickly.

Whoever attempted to assist us was unsuccessful. We lost both our website and domain while hosted under 1Grid support, and this was not the first occurrence. The loss was due to 1Grid server maintenance issues, and despite repeated requests, the support team refused to assist in recovering our domain and website files, instead repeatedly referring us to Google. our website and domain was hacked according to the web and domain scanner

Be careful about cancelling domains. You'll receive invoices up to 4 years after cancelling them because somehow the auto-renew button manages to tick itself after being unticked manually.

Hi Viwe,

I just wanted to take a moment to sincerely thank you for the excellent support you provided today.

I had been struggling with configuring my email account for over a week, and despite trying different options, I couldn’t get it resolved. When you called today, you identified the issue and fixed it within minutes — something that had caused a lot of frustration before.

Your efficiency, patience, and clear understanding of the problem truly stood out. It was refreshing to receive such prompt and professional customer service, and I really appreciate your help.

Thank you once again for your outstanding support.

The I need to expose 1grid . Im pursuing legal action against 1-Grid due to their ongoing and unlawful conduct, which has caused severe financial loss, emotional distress, and violations of my privacy and consumer rights.

My business emails have been restricted and inaccessible for nearly two months. During this period, 1-Grid has imposed unexplained and excessive charges that are not part of my contract. Despite my desperate pleas for assistance, they continue to ignore me, even after I paid amounts that were never properly explained or agreed to.

Each time I contact them telephonically, I am charged an additional R50 per call, with no justification or transparency. These charges continue to accumulate while my access remains blocked.

Most critically, 1-Grid is unlawfully withholding my business emails, which contain:

Highly sensitive personal and commercial information

Telkom contracts

Confidential client communications

Business-critical records

This has resulted in loss of time, financial losses on contracts, and serious reputational harm. I am emotionally devastated by how I have been treated. I am in deep distress and have been brought to tears by the cruelty, neglect, and complete disregard shown by this service provider.

Without my consent, 1-Grid has repeatedly changed my email passwords, blocked access, and retained my personal and business information. I have migrated to a new service provider (Domain.co.za) purely because I could no longer endure the disrespect, emotional pain, and operational damage being caused. They have now kept me from acccessing my 300 emails and after paying surprise charges they still continue to prevent me from accessing my emails. When I call the support line it tells me since November 2025 that there are no agents to help
I’ve sent numerous emails to the CEO Thomas no response