Andy Hanna

An exceptional, professional and warm, welcoming service. The entire team at A Bike Thing do things very differently to any other similar operation I have experienced. They do it extraordinarily well, explaining everything as they go, making you feel part of the process, and instilling confidence that the job is being done right, first time. I will be back for more ‘bits for the bike’ soon, and for another of their genuinely excellent coffees.

Exceptional and delightfully personalised service. After following clear instructions for arrival, a warm reception and remarkably good coffee followed. Tom then got on with the work efficiently and professionally, taking time to explain what he was doing and presenting options in a way I have not experienced in any other such environment. Meanwhile, I was able to chat to Steve and the rest of his team about bikes and other less important aspects of life. The day flew by, the kit was fitted and then demonstrated in just the right level of detail, and I was on my way.

The quality and culture of A Bike Thing is second to none in my view. I will be back for more ‘bits’ soon enough.