Dishonest Conduct, False Reporting, and Baseless Accusations – My Experience with YES RENTALS
In June 2025, I rented a car from YES RENTALS in New Zealand and was rear-ended on a public road. Under NZ traffic law, the trailing vehicle is clearly at fault. I submitted all evidence on the same day. Despite this, the company’s response was extremely dishonest.
The vehicle they gave me was a heavily used Toyota Aqua with over 160,000 km, and the damage from the incident was only a light scratch on the bumper. Yet at their office I was pressured to pay NZD 5,022.50, exceeding the NZD 4,900 excess. I was told it would be refunded if I was not at fault.
Later, during the credit-card investigation, I discovered that YES RENTALS had:
Falsely reported the public-road rear-end accident as a “motorway accident,” and
Claimed that I had submitted no evidence, although everything was sent immediately.
When I requested repair proof, they provided only a NZD 1,851.50 estimate, not confirmation of any actual repairs.
Most shocking was their attempt to shift blame onto me —
despite being the front vehicle that was hit from behind, they argued that I caused the accident by “not keeping enough distance.”
This claim makes no sense under any traffic law or logic.
They later proposed an offer:
“If you agree to treat the accident as a single-vehicle accident, we will refund NZD 3,171.”
This was an attempt to distort the facts and violates Visa's Core Rule 11.3.
Ultimately, after submitting additional proof that disproved their statements, my second chargeback was approved nearly six months after the incident.
Everything described here is factual and supported by documentation.
Travelers should exercise great caution when considering YES RENTALS.