CO

Consumer

Germany

Reviews

Review of CheapTickets.nl


Rated 1 out of 5 stars

Good evening

Good evening, I booked and paid my flight but never received an email nor Telefon call wt booking number and itinerary. I called the German customer service who sent a mail to my emiladress saying I should complain by mail to customer service but was not offered an explanation nor a ticket? The German and Dutch service closes during the night and no weekend attendance. The 888 hotline does not work. Finally called the airline, I am on the manifest! Turns out my email address and fone number were totally wrong, foreign number!??
I still don’t know anything about my back flight? My customer service emails were not answered even though I provided my correct email twice. What is going on and what about my back flight? Puh…

19 September 2025
Unprompted review

Reply from CheapTickets.nl

Hello,

We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.

We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to complaints@travix.com stating: TrustPilot EN? We will contact you as soon as we receive your email.

Kind regards,
Nagla
CheapTickets