Yulia

DGLIT0012326545 [Ticket#441448081]
On 28 Nov 2025 i placed an order, in a few days on 3 Dec i received the order but noticed that one item was missing and they have put another one instead. I wrote to the customer service immediately. The first response was on 11 Dec asking for more pictures. I sent everything needed and since then.. silence. I just need my money back for the missing item and I can drop the wrong one at any Douglas shop if they need it. Passed one month already since my original emails…..

5 Feb update: after 2 months, still nothing

5 stars to this shop, their staff is very helpful, there’s always a good variety of options to buy of local brands of the highest quality. We often buy brands like Next, Virtus and Be Fortis for our two cats. Their on-boarding program for kittens helped us a lot to spare money greatly while we were trying to get around the idea of having two little fluffy balls living with us a year ago. Now, they 1-year old healthy cats and we keep going back to Arcaplanet to get their favorite foods 😃