Very bad customer service…
Very negative experience with aftersale customer service. The Scott bike I purchased had faulty derailleur parts - jockey wheels were making terrible screeching noise. I sent all the evidence of the fault to the shop, and the customer service representative kept pushing responsibility on me - telling me to lubricate it (although I clearly wrote I already did it), sending me to a local service, telling me that Scott won't take responsibility (??) finally advising me that I make a warranty claim with Shimano (??). I finally fixed the problem myself - the hassle was not worth my time. Tried to call the shop's responsible for customer service but they had no interest in hearing my complaint. All in all, I don't care, new jockey wheels for Shimano M5100 cost like 10EUR. But I wholeheartedly advise against buying anything from this shop.