Very disappointing
Very Stressful Experience – Would Not Recommend
Our pre-booked car rental at Cologne Bonn Airport was cancelled without notice, allegedly because we had not provided a flight number — which was incorrect, as we had included it at the time of booking.
Travelling with a small baby, we urgently needed a car. Instead of refunding the £65.02 already paid, we were offered another vehicle which they called an upgrade, for an additional €200 — more than double the original price. We felt we had no choice but to accept.
After loading all our luggage and the baby’s car seat, a brake warning light appeared, making the car unsafe to drive. My husband had to return to the desk, change vehicles, and reload everything. The following day, the windscreen washer fluid was frozen in cold weather, forcing us to buy supplies ourselves.
Overall, the lack of communication, unsafe vehicle, and unexpected extra costs caused significant stress and inconvenience. A very disappointing experience.
Reply from Planet Rentalcars (by AurumCars)
Dear Customer,
Thank you for sharing your experience with us.
We are truly sorry that the rental station did not meet your expectations and want to extend our sincere apologies.
Our customer service team will contact you promptly to arrange a solution.
Thank you for your understanding.
Your PlanetRentalCars-Team
