We were not on the passenger list
We booked a trip through EТI one day before departure. They sent us all the documents, but it turned out that the tour operator had not updated the passenger lists and we were unable to fly on Sunday at 6 am. It was very annoying, customer service was not available on Sunday. There was only one hope that someone would answer by email. At 10.00 the manager answered us and we were put on another flight, on which we were also not on the list of passengers and there was one ticket missing for our friend. It was terrible. Thank God one place became available at the last minute. I was outraged that the support service did not work 24/7 and because of operator errors.
24 October 2023
Unprompted review