Mark HARWOOD

Poor product and very poor customer service.
In common with the review below I ordered a device for removal of nail fungus from the website. The device was over £90 and was defective. Firstly the on off button did not work consistently- as the reviewer below states - and secondly the strap that holds the device onto the nail broke within 3 minutes.
The product itself was beautifully packed but it very poor value and obviously defective.
I also had a customer interaction with Ricky which was unsatisfactory and was told I would have to pay to send the defective device back - this is unacceptable. Every other on line retailer I have purchased from provides a pre- paid return label.
I have sent the device back but am still waiting for acknowledgement of receipt (I know it has been received as the package was tracked) and a refund.
In summary
1) obviously a defective product
2) make sure you comply with consumer legislation and deal with defective returns appropriately.

As regards the company's response to similar criticisms below that they haven't yet been able to put in place a system for return postage - this is frankly something you do before selling on line not subsequently!

Despite the response below I have received no acknowledgment that the returned item had been received. I appreciate it might take some time to process a refund (not received yet) but I would expect a courteous acknowledgement that the returned item had been received and was faulty. I note that there are several adverse reviews below about the same item which is obviously disappointing.

Terrible
My Solax inverter and batteries lasted only 4 years and then stopped working. I received a succession of replacements under guarantee ( 3 batteries and 2 inverters) most of which appeared to be used rather than new units. None of them worked and I was without solar battery storage for a year. Neither Solax nor JoJu (the installer) made adequate attempts to resolve the issues nor to collect the decommissioned (non working) batteries from my cellar. Solax themselves came up with a variety of reasons why the system wasn't working, none of them credible. he original failure seemed to happen after a remote software update. In the end I had to pay someone to remove the old units and then had a British battery brand installed at my cost. Neither Solax nor JoJu have offered compensation despite the batteries and inverter being under guarantee. I would not recommend either of them - both Joju and Solax were completely useless.

JoJu are very happy to take your money for a solar installation but if things go wrong as they have with my Solax batteries and inverter on a couple of occasions it is next to impossible to get them to respond and resolve. There is no point in installing an expensive system if you won’t stand behind your installation work. I’m still waiting for them to resolve a second issue with my inverter and batteries and despite constant chasing - still no resolution I’m afraid

Unbelievably bad customer service.
I ordered a £700 coffee machine and paid extra for an evening delivery in London. JLP use a courier service called Stuart. I had a text to say my item had been delivered - it hadn’t but there was no number to call the courier so I rang John Lewis customer service. They were completely useless- telling me the item had been delivered and I could track it on the app. I couldn’t make them understand it hadn’t been delivered. They / the couriers were unable to tell me where it had been delivered to or provide a photo to verify the delivery. They then told me it would take 6 or 7 days to investigate and provide a refund. I was on the phone for an hour - in which time I could have gone to the John Lewis store myself to collect it. As it is I have paid for an item that I haven’t received and for a delivery that didn’t happen. This is why people use Amazon - it’s the last time for me using John Lewis.