CU

customer

United Kingdom

Reviews

Review of PureGym UK


Rated 1 out of 5 stars

Not run well at all

This gym is far to busy not big enough for the amount of members and often waiting to use equipment even in off peak times. Not enough attachments for pulley equipment. The manager hasnt got any people skills, not approachable. Personal trainers walk past people who have no idea of how to use the gym equipment but this doesnt get addressed.....

17 April 2023

Reply from PureGym UK

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

We would like to apologise for any inconvenience caused.

Thanks, PureGym