Kevin A – Reviews

Updated May 4, 2024

No refund or replacement

Damaged item and no response from customer services. No refund or replacement.Careful using grandado!
Grandado have now contacted me and have said they will send a replacement. Waiting for confirmation.

26 April 2024

Unprompted review

Reply from Se Grandado

May 3, 2024

Hi Kevin,

Thank you for your review.
We are so sorry you received the damaged product. I will help you to resolve it.
Please, share your order details with me. I will find it and contact you. I just clicked "find reviewer".

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Review of AirHelp.com

Sep 25, 2023

I literally took years before we got…

I literally took years before we got any money back and then it was a fraction of what we expected. They were also very vague when we asked for the details of the case. Not what I expected or were promised at all.

25 September 2023

Reply from AirHelp.com

Sep 26, 2023

Dear Kevin,

We appreciate you taking the time to leave us your thoughts.

As you know, due to a bad financial situation, the airline has undergone a restructuring process in 2020-2021 affecting all of its creditors.

As a result, it was decided that all creditors would only receive a dividend up to 5% of the claim value as a final settlement of the compensation dispute.

As your compensation claim is for a flight taking place before November 18th 2020 it is affected by the above terms.

As we did not fully agree with such a turn of events, our legal experts tried to challenge the scheme in hopes of obtaining more than a 5% dividend. Unfortunately, despite their efforts the court ruled in favor of the airline.

Questions?
You can reach us via our Contact Form https://app.airhelp.com/contact
Alternatively, you can chat to one of our claim experts over our Live Chat airhlp.co/livechat

Kind regards,
Silviu at AirHelp

Review of AirHelp.com

Sep 25, 2023

**AVOID LIKE THE PLAGUE!!

After 2 years we received 60 euros for what cost us 800 euros. AIRHELP are both dishonest and non transparent.
Strongly feel we have been conned!

25 September 2023

Reply from AirHelp.com

Sep 26, 2023

Dear Kevin,

We appreciate you taking the time to leave us your thoughts.

As you know, due to a bad financial situation, the airline has undergone a restructuring process in 2020-2021 affecting all of its creditors.

As a result, it was decided that all creditors would only receive a dividend up to 5% of the claim value as a final settlement of the compensation dispute.

As your compensation claim is for a flight taking place before November 18th 2020 it is affected by the above terms.

As we did not fully agree with such a turn of events, our legal experts tried to challenge the scheme in hopes of obtaining more than a 5% dividend. Unfortunately, despite their efforts the court ruled in favor of the airline.

Questions?
You can reach us via our Contact Form https://app.airhelp.com/contact
Alternatively, you can chat to one of our claim experts over our Live Chat airhlp.co/livechat

Kind regards,
Silviu at AirHelp

Review of Norwegian Air Shuttle

Sep 20, 2023

Norwegian put my family at risk!

Norwegian dumped myself, my wife and our two young children in Stockholm instead of Gothenberg and couldnt care less. Two years later the miserly a holes offered us 120 euros for what cost us 800 to complete our journey, Disgusting company!

20 September 2022

Unprompted review

Review of Eflorist