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United States

Reviews

Review of Bluevine


Rated 5 out of 5 stars

The best free business checking account

I’ve been a Bluevine customer since 2021, and I can confidently say it’s one of the best decisions I’ve made for managing my businesses. Since opening my first account, I’ve added two more for my other real estate rental small businesses, and the experience has been consistently excellent across the board from 2021 to our most recent account opening in 2025.

What stands out most is the simplicity and ease of use. The sign-up process was quick and painless, and their platform is intuitive and reliable. Managing funds, setting up payments, and transferring between accounts is seamless—everything just works.

Bluevine’s business checking account features are top-notch, including no monthly fees, interest on qualifying balances, unlimited transactions, and a free checkbook. They’ve clearly designed their services with small business owners in mind.

Their customer support has been outstanding. Every time I’ve had a question or needed help, their team has been responsive, professional, and genuinely helpful. I like that there is an online chat option as well as email. There are no branches, but that helps to keep the costs down.

I’ve also been impressed with how their features have improved and expanded over time, with more integrations, many ways to make payments, and an app that runs circles around the apps from the bigger banks. It’s clear that Bluevine is invested in continuously improving the user experience.

If you’re a small business owner looking for a modern, efficient, and trustworthy banking solution, I highly recommend Bluevine business checking. It’s made managing my business finances easier and more efficient than ever.

19 May 2025
Unprompted review

Review of Chipolo


Rated 5 out of 5 stars

Very pleasantly surprised with how…

Very pleasantly surprised with how great these devices are! Chipolo seems to do everything our AirTags do and more due to the variety of sizes.

We also had a customer service experience where the package went to the wrong address. The Chipolo team was immediately available to correct and re-ship.

As a bonus - our Chipolos came with discounts and recycling options for when it is time to replace them.

Highly recommend.

24 March 2025
Unprompted review

Review of Hyatt Hotels


Rated 5 out of 5 stars

Our favorite big hotel brand

Have been super pleased with our Hyatt experiences. Their points values are often better than competing brands. There is relatively good brand consistency between properties even in different areas. The free breakfast perks at the independent properties are also really nice with Globalist status.

30 March 2024
Unprompted review

Review of Fancy Hands


Rated 1 out of 5 stars

Would not recommend in 2024

The quality of FancyHands has significantly deteriorated over the 2 or so years I have been a member and absolutely would not recommend their 2024 services. They no longer offer advertised benefits (prompt response times, making orders for you, using your info to pay bills). Being charged for services I didn't use and not getting responses on tasks and emails were the last straws. Customer service does not seem to have any interest in honoring their own policies or advertised features. I am sad to be cancelling my membership, as this was once a great referral option and one that was super helpful before it deteriorated. I'm out about $150 in unused tasks due to their recurrent billing even after asking for a pause.

6 April 2024
Unprompted review

Review of WorldStrides


Rated 2 out of 5 stars

So many easily preventable issues

So many easily preventable issues happened on our trip due to the negligence and willful misconduct of Worldstrides. Names were wrong on airline tickets resulting in difficulty in boarding and security. Two passengers including a student were completely left behind at a connecting airport. Worldstrides email support was unresponsive on multiple emails; our trip leader was told issues were resolved when they had not been; and telephone support said they would create help tickets that never happened. One tour guide was belittling and screaming at adults and children (offset by another tour guide who was warm, wonderful, exemplary, and world-class). On-site Worldstrides staff in one city were inaccessible and visibly bothered whenever we asked for help; they seemed to be actively avoiding all trip guests. Other Worldstrides staff who did not identify themselves were disciplining the children seemingly without cause. Meal choices consisted of fried food at every meal and served cold. Dietary restrictions were completely ignored. First hotel had notable mold and water damage in the room. We considered booking our own flights to get home in order to end the trip early.

16 June 2023
Unprompted review

Review of Cariloha


Rated 1 out of 5 stars

No response for weeks, still trying

Have been trying to initiate a mattress return for weeks. Got the RMA, but Cariloha will not return emails requesting help with scheduling pickup. The RMA is about to expire, and I'm at a loss for what to do once that expires and I'm stuck with a mattress that I tried to return within the guaranteed trial period.

1 March 2022
Unprompted review

Review of ButcherBox


Rated 1 out of 5 stars

Billed and shipped unordered items

When our first unplanned shipment arrived during an account pause, it was stressful - a neighbor had to pick up the giant, heavy box of meat and store it in their freezer until we got home. When the second unplanned, unordered box shipped during an account pause - complete with the $300+ price tag - we decided enough was enough. Customer service took no accountability shipping and charging us for items we did not order. The food waste is horrifying, and these problems are so easily preventable. We have several other food subscription services, and each one sends a "warning" before a shipment occurs. Not so with ButcherBox. The first notice you get is after the item ships and you have already been billed. Immediately responding to the notice (with 5 minutes) isn't fast enough to stop the shipping. Beyond frustrated with this company and their waste of food and high charges through unplanned shipments.

10 February 2022
Unprompted review

Review of Established Titles


Rated 5 out of 5 stars

Super fun service at an affordable…

Super fun service at an affordable price point. Title for our "Lady" of the house was received about 20 minutes after purchase. We did not need to use any customer support features, but the email communications from the company lead us to believe they would be quite approachable and helpful.

30 July 2020
Unprompted review

Review of SiriusXM


Rated 3 out of 5 stars

Great service, but near-impossible to cancel.

Great service, but near-impossible to cancel.

I really enjoyed my years of service with SiriusXM. It's good quality content, and it's nice to have less ads than radio, but there are two specific areas of their customer service that really concern me.

1) This company does not have transparent pricing. They feature one price on their website but then offer a completely different set of pricing if you call-in. If you try and cancel (more on this below), they will offer you successively low-balling offers down to 25% of the list price. Why should one have to try and cancel to get a fair price?

2) Canceling service took nearly an hour, and there is no way to cancel online without talking to a rep by chat. We like the service itself but chose to cancel the service because we are no longer driving and using the radio as much as we were before. Though I kept echoing the "please cancel, I am not interested in any offers" message, the agent gave me no less than 6 consecutive lower offers for the exact same product in order to try and keep my business. I kept saying "please cancel, and please stop giving me offers," but the agent continued to cut the previous offer in half, until we were down to less than 25% of the advertised price for the service. If this had been initially offered, I might have trusted the company with my business, but setting up a business model where the customer who complains the most and most tries to cancel gets the best offer....that doesn't make sense.

We might have resumed service with SiriusXM in the future had the cancelation/pausing experience been a) online and easy and b) without so many barriers to cancellation.

7 June 2020
Unprompted review

Review of Costco Wholesale


Rated 5 out of 5 stars

We've always been super satisfied with…

We've always been super satisfied with both the products and customer service from our Costco membership. They have a number of products we can't find anywhere else. Especially glad for their relationship with Instacart.

10 May 2020
Unprompted review

Review of Autonomous Inc


Rated 3 out of 5 stars

We've been customers of Autonomous for…

We've been customers of Autonomous for several years. They make a wide range of products featuring a good balance of price and innovation.

In the past, their customer service has also been detailed and helpful, but sometimes super slow to respond, and sometimes providing templated responses. For example, I might send a list of troubleshooting steps taken for a product, and Autonomous (2 weeks later) sends back the same list of steps to try.

With a range of innovative products, they have many discontinued lines for which there is very limited future support, even if under warranty.

So, while we see many 1-star reviews, an overall favorable experience over 3-4 years earns us a solid 3-star review. I'd buy from them again, but only on something that was at a price point where I would be more comfortable replacing it than repairing it.

10 May 2020
Unprompted review

Reply from Autonomous Inc

We are so grateful for your constructive criticism! Thank you for your support after all this time, and hopefully, we'll have the chance to further serve you again in the future!

Review of Exoticca


Rated 1 out of 5 stars

Exoticca has forever lost our trust as…

Exoticca has forever lost our trust as a company and potentially hundreds of thousands of dollars of future business. We booked a $10k+ luxury, upgraded, refundable trip with them for June by phone, with the understanding that the deposit could be refunded in full (minus any flights booked) if it was requested at least 60-days in advance. When COVID hit, as our whole family are front-line health care professionals, we realized that our skills, talents, and exposure risk would make a June trip unlikely if not impossible, while also, potentially, making us an exposure risk to other travelers if the trip would proceed. There's no room for vacation while we need to be helping others. We requested this refund as soon as we saw what the next few months will hold, as well as the adoption of Exoticca's online invitation for "free cancellation in all our trips" (effective late March 2020). To date, Exoticca has only spent a small part of the deposit (maybe 5%) on flights; none of the hotel or tours have yet been booked, nor has that portion of the deposit been spent.

While we have made a refund request in writing several times, a handful of which have gone unresponded, Exoticca keeps referring to their online Terms and Conditions -- which is in conflict with the reservation that was made by phone, including a paid upgrade to different Terms and Conditions. Why pay extra for the refundable fare if it will not be honored?

We gave Exoticca a choice with multiple emails over more than one month:
a) Refund us the deposit now (minus nonrefundable airfare), and have a lifelong customer for doing the right thing during a crisis. They haven't spent the money yet (on our reservation), so why not?

or

b) Force us to do a charge-back on the credit card for the entire trip, resulting in Exoticca keeping none of the deposit.

The non-responses and references to different Terms and Conditions are making us believe that Exoticca is choosing option B -- losing a lifelong customer and 100% of our deposit through their shady business ethics. We have written complaints ready for filing with Trustpilot (here), Google Reviews, Yelp, the US DOT, the ABTA, the Better Business Bureau, the Greater New York Chamber of Commerce, legal counsel in NYC, and a press releases to the New York Times and the New York Post about this horrifying experience. We have also placed a fraud warning with Visa and our bank for when we initiate the chargeback and have requested that Exoticca's merchant services be monitored for violations of the Visa cardholder agreement. It is surprising and disappointing that a company would choose this level of challenge over a simple, pre-agreed resolution, for funds that have not yet been spent, especially at the time of a crisis and global health emergency.

10 May 2020

Review of Exoticca


Rated 1 out of 5 stars

Exoticca has forever lost our trust as…

Exoticca has forever lost our trust as a company and potentially hundreds of thousands of dollars of future business. We booked a $10k+ luxury, upgraded, refundable trip with them for June by phone, with the understanding that the deposit could be refunded in full (minus any flights booked) if it was requested at least 60-days in advance. When COVID hit, as our whole family are front-line health care professionals, we realized that our skills, talents, and exposure risk would make a June trip unlikely if not impossible. There's no room for vacation while we need to be helping others. We requested this refund as soon as we saw what the next few months will hold, as well as the adoption of Exoticca's online invitation for "free cancellation in all our trips" (effective late March 2020). To date, Exoticca has only spent a small part of the deposit (maybe 5%) on flights; none of the hotel or tours have yet been booked, nor has that portion of the deposit been spent.

While we have made a refund request in writing several times, a handful of which have gone unresponded, Exoticca keeps referring to their online Terms and Conditions -- which is in conflict with the reservation that was made by phone, including a paid upgrade to different Terms and Conditions. Why pay extra for the refundable fare if it will not be honored?

We gave Exoticca a choice:
a) Refund us the deposit now (minus nonrefundable airfare), and have a lifelong customer for doing the right thing during a crisis. They haven't spent the money yet (on our reservation), so why not?

or

b) Force us to do a charge-back on the credit card for the entire trip, resulting in Exoticca keeping none of the deposit.

The non-responses and references to different Terms and Conditions are making us believe that Exoticca is choosing option B -- losing a lifelong customer and 100% of our deposit through their shady business ethics. We have written complaints ready for filing with Trustpilot (here), Google Reviews, Yelp, the US DOT, the ABTA, the Better Business Bureau, the Greater New York Chamber of Commerce, legal counsel in NYC, and a press releases to the New York Times and the New York Post about this horrifying experience. We have also placed a fraud warning with Visa and our bank for when we initiate the chargeback and have requested that Exoticca's merchant services be monitored for violations of the Visa cardholder agreement. It is surprising and disappointing that a company would choose this level of challenge over a simple, pre-agreed resolution, for funds that have not yet been spent, especially at the time of a crisis and global health emergency.

13 April 2020
Unprompted review

Reply from Exoticca

Dear Exoticca customer,

Thank you for your patience at this time.

Due to the unprecedented crisis which has unfolded, Exoticca are currently working through cancellations in date order.

This means we have just finished April cancellations and this week we are starting to cancel May bookings. As you can imagine, this is an enormous task and like all travel companies we need to process each cancellation with airlines and ground agents.

Should the travel ban remain in place in June, Exoticca will continue with cancellations accordingly.

Once again, we thank you for your patience and please be reassured, our customers safety is our priority.

Kind regards

The Exoticca Team

Review of ShapeShift


Rated 5 out of 5 stars

Prompt and personal response to a…

Prompt and personal response to a hardware/software sync issue I was having. I was very pleased with the experience and would recommend this product/service.

3 March 2020
Unprompted review

Reply from ShapeShift

We're so glad you had a pleasant experience!