Claire Scobbie

Hi Claire - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. With a monthly membership, your payments are scheduled to be taken on a chosen date of each month, if there is any issue with this payment being taken, email notification will be sent to advise on this. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Dear Claire,

I’m sorry to hear you’ve had a bad experience with us. It would be really helpful if you could tell us a little more about what happened, so we can see what went wrong. Could you fill out this form?

https://www.rac.co.uk/complaints

We’ll get someone on the case as soon as possible.

Thanks,

Ajhar