Esu Hill

Customer service and proactiveness of the staff

Bought the batteries in December 23 from their supplier Rainbow Energy. Soon after installation the Rainbow Energy went into liquidation and the batteries stopped working.

After about 14-15 months I managed to contact Solax who put me in touch with an installer. This installer agreed there was something wrong with the batteries and we had to send them back to Solax who reboosted them and sent them back to me. The batteries have worked for roughly 2 months months and gone done again.

Rang Solax and there is no complaints department and I feel that the batteries are not fit for purpose.
They wanted me to go through a process of fixing it myself which I refused as I am not a technician.

They have agreed to contact the installer who will no doubt charge me for the call out fees.

Where do I go from here?

Brilliant!

The staff were efficient and understood my needs and more to the point delivered on time.

Bought it as a gift for a colleague and it is an unusual gift and will benefit their health. Speedy delivery and cannot wait to see the results!

Really concerned about this organisation. I have contacted them 20 times to ask for an invoice but a man call Shaun promises to send them every time. Have tried their number but no answer. Be careful when dealing with this company.

I found Matt Schofield to be very calm, knowledgeable and professional in dealing with us. He guided us and handled the case well and would commend him for this patience. He is a star!

Disgusted. Waiting for them from 8 am to 8 pm. No one came. Had to wait 45 mins three times for a chat line operator to chat to who were not helpful. In the end had to take it to the parcel shop. Complained to Hermes who made it to be my fault!
Will not use again.

Excellent supportive service from Mohammad. Thank you.