Different shades of walnut doors
To give credit where it's due, the customer service was very helpful and qyuick to reply but the issue is still unresolved. I ordered 16 doors and they came in 2 different shades of brown very clearly visible. I was told the walnut natural colour does change but the difference is more than acceptable and they are refusing to take them back.
Reply from Door Supplies Online
Hi Samar,
Thank you for the review and I am sorry to hear you are unhappy with the product supplied, but glad to hear the customer service side was helpful.
We supply the products directly from the manufacturers and I can see from the order that the doors supplied were American Black Walnut doors. I would say they are a bit darker compared to other walnuts, but this is a natural product with variation and it just depends on the tree these come from. I am sorry that this particular look was not to your liking.
Best Regards,
DSO