My bracelet unravelled after 2 days wear. I've emailed them twice, and filled in a contact form via their website and they won't respond. The bracelet itself was really lovely. I would have wanted a replacement not a refund. Really disappointed as I loved it. UPDATE: they didn't reply to the email but today (13 days after my email) I recieved a replacement in the mail as promised. Thank you Sailbrace. I have updated the rating to reflect this.