Wish I had looked at these reviews before booking through Zest Car Rental. I have hired cars many times in Portugal and this has been my only bad experience. Car was not handed over properly with the operator giving us a damage report that he had scribbled over, saying the car was in a poor state and only to come back if there was major damage. After our weeks rental he inspected the car and charged us for a damaged tyre (which I accept can happen anytime) and an old looking chip on the passenger door, which I know was not caused by us. Despite pointing out that the damage report on handover showed all panels damaged he said this was new damage. Never had any issues in Portugal before - AVOID