The customer service is 100%. If there is a problem, it will be fixed. Staff are absolutely fantastic about quality of service, especially regarding safety, equipment, directions, access, information. If they don't know, they will find it. I have been especially impressed by the overseas email conversations/assistance before my trip. I dealt with head office, and rental offices in 4 different states - each one highly approachable supportive. Love the company, love the country.