Zzoomm Full Fibre broadband Reviews 7,693

I’ve been with ZZOOMM for many years and one of the reasons I stay is because of the customer support teams. Take Jewel for example - she is professional, kind, considerate and efficient. Answered my questions perfectly and has ensured my direct debit update will go through without issue.

Call zoom with some issue with my wifi Mary work very quickly and efficiently on trying to fix my issues. Thanks you

Apart from the ground floor where the router is, there has been no Internet on the other 3 floors of the house in the past 3 days despite both extenders having white lights. The service remains unreliable and an absolute disaster for the whole household. It's unfair that we are contracted to a provider that generates coverage in only 25% of the the house.

Reuben was really informative appeared happy to help me resolve some intermittent connection issues. He also made it really clear how to contact him directly again in case of any further issues. Thanks Reuben :)

Im with BeFibre, my problem was i keep experiencing buffering when using my very basic plex server setup indoors.i read in an article that turning off QOS in my router settings can help cure that problem.
Reuben from technical support, was very helpful navigating me through my fustrating issued to a succesful outcome.
Ill give him a 5 for his helpful attitude.

Maxine was very helpfull and talked me through the steps to solve my problem.

I had a gentleman by the name of Ric from Zzooomm technical support he was brilliant, patient and very clear with his instructions with assisting me to set up my WiFi 7 router as I wasnt getting any connection. After 30+ minutes on the phone my connection was online with 0 issues. Very professional couldn't speak more highly on the I incredible support and instruction recieved thank you Ric!

We had Zzoomm engineers Raja and Zsombor performing our installation today. They are very professional, knowledgeable and quick! Very pleased with their service! Thank you!

Maxine so helpful and caring thank you so much

Kahlid was very helpful and sorted the issue for me

Very responsive by Ritz on renewal of contract by far one of the better providers around no real issues to report

spoke to Jonathon from loyalty team about a contract renewal real down to earth and very helpful guy cant recommend the company enough for there customer support its next to none it was a genuine pleasure to speak with him

Hi i would like to thank mary for help today,

Maxine got the information I needed and then placed the order with no hassle

Excellent customer service from Mary today, resolved all issues promptly. Excellent customer service

I recently contacted zoom regarding my renewal of my contact I spoke to Riz who dealt with my request quickly and efficiently giving me a great offer with I took , he was polite and very friendly

Since switching to zzoomm i havent had any Internet issues at all.
The download speed is amazing especially for installing larger sized games.
There customer service was really helpful when i needed help