Zzoomm Full Fibre broadband Reviews 7,693

Due to a family bereavement I needed to change the contract. Special mention to Johnny who bent over backwards to get me sorted out. Very Professional and Helpful he was a pleasure to speak to.

Mary was absolutely brilliant and was very patient when I had terrible signal

Called the Zzoomm loyalty team today and spoke to Rachael with a view to staying with Zzoomm as we have had a good service from them since we switched and so wanted to remain but at a competitive price. Rachael was lovely to talk too, clear, knowledgable, friendly, understanding and it was one of the nicest calls to a customer call centre that I've had.

As a whole it’s not to bad speed is okay but if you loose connection don’t expect it to be resolved immediately more like a few days up to a week or more & no reimbursement for the loss of internet however drexler from customer support helped me this evening & got me back up & running after 48hours without connection

Fantastic customer service by Mary so helpful must have a promotion as best customer service

The most unprofessional service I have ever experienced. I had to cancel my day at work and wait the whole morning for the engineer to arrive. At lunchtime, I called and was told they would come between 1pm and 5pm, meaning I had already lost half a day’s pay waiting around.

After that, I even cancelled the rest of my shift and rushed home early because they confirmed they were still coming. Only then was I told they could no longer make it that day and wanted me to reschedule for the 11th — nearly two weeks later.

Instead of trying to make up for the inconvenience by offering the next day or something sooner, they simply pushed me far down the line again. Very poor service delivery, poor communication, and no consideration for customers’ time or lost earnings.

I’m finding since I’ve changed from EE my internet is not as good. Sometimes I’ve got to turn my WiFi off to get a connection, and the 5g on my mobile seems quicker. At the moment I’m only happy it’s cheaper price but not the quality compared with EE.

Chris visited my house talked to me and my mother he was very polite and very knowledgeable so we have switched from virgin looking forward to more reliable bb

Spoke to maria ,very polite and helped with all my needs ,truly enjoying zzoomm broadband for speed and customer service

Drexler was very helpful when I called handling my billing enquiry due to incorrect charge from moving address. Hopefully this is resolved quickly and Drexler said he will follow up with me

MAXINE TIJAM was a great help, took her time to find me the right department and helped me through my queries effectively without wasting any time ⭐️⭐️⭐️⭐️⭐️

Thank you Riz for sorting out a new contract Veryhelpful

Experiencing intermittent connection problems. Customer service person called Ruben was polite and experienced. He checked the line and found The problem with my modem and sorted It. We are hoping this solves the problem and if not to reply to the email and he will endeavour to sort it. It’s nice to know someone is there to help. Thank you Ruben 😊

, MARC IVHANN Was a fantastic help today he sorted my problem out very quickly and professionally
Thanks Mark

Had issue with telephone number porting from previous network .

Was supposed to be done by the previous day, wasn't.

Reuben was extremely helpful and resolved the issue. Telephone number was ported

Jewel was amazing. Her customer service was top notch! She is clearly one of Zzoomm's most valuable asset. Brilliant!

Riz was very helpful with upgrading my Broadband speed. He made the process easy and quick.

Mary assisted me today by taking me through the payment process smoothly and efficiently in order to solve my problems that I had. Very professional and well spoken!

The service is always quick and reliable, there is no waiting, the team always have provided me with same day service.
Today Ellie was as exceptional as before, when I have contacted for any queries. Fantastic product and team.

Helped me change payment date on a rough month, many thanks MAXINE