Zypto - Crypto Wallet and Payments Reviews 134

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people appreciate the smooth user experience of the app, finding it easy to navigate and secure for various transactions, including bill payments and using virtual Visa cards. The ability to earn and spend rewards, along with the app's comprehensive features for managing crypto, is also highly valued by users. However, some customers also noted occasional issues with the app, such as balances not displaying correctly or transactions getting stuck, requiring manual intervention from support. A few people experienced problems with card functionality and delays in resolving issues, particularly concerning communication about program changes.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the team's helpfulness,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app brilliant, fast, and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers praise the ability to use... See more

Application

Reviewers highlight positive aspects of the app, with many praising its brilliance, ease of use, and numerous... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been holding zypto Token in the App for close to 2 years now earning zyps (rewards) in the app daily. Recently they released there latest reloadable virtual Visa card which I downloaded and used... See more

Company replied

Rated 5 out of 5 stars

Zypto app is brilliant - now I don't use metamask and trust wallet as Zypto app does everything. Their visa card is also excellent - works everywhere with apple pay with no spending limits. Also,... See more

Company replied

Rated 5 out of 5 stars

I've been using the Zypto app for over a year now and it's been great to see how it keeps improving. The layout is super clear and easy to navigate which I really appreciate. I also like the smart sec... See more

Company replied

Rated 5 out of 5 stars

Zypto support staff is top notch, especially Luka. They replied to my messages right away and started troubleshooting asap. Luka was very helpful trying to solve my issues. Overall great company, g... See more


Company details

  1. Cryptocurrency Service

About Zypto - Crypto Wallet and Payments

Written by the company

🚀 Zypto delivers next-generation crypto finance tools that bridge blockchain and everyday life—fast, secure and intuitive.

🔒 Zypto Crypto Wallet App, our flagship mobile crypto wallet app, lets you securely buy, swap, earn & store 100+ digital currencies in seconds, protected by biometric login and bank-grade encryption.

💳 The Zypto VISA crypto card turns Bitcoin, Ethereum & more into local currency at 70 M+ merchants—or even ATMs—just tap, pay, done. Also available as a physical crypto card.

🔐 Vault Key Card adds hardware-level security, giving HODLers cold-storage peace of mind without sacrificing convenient on-the-go access.

💸 Crypto Bill Payments let you settle utilities, phone and more directly from your wallet, while crypto gift cards 🎁 unlock instant shopping from hundreds of global brands.

From first-time buyers to seasoned traders, 100 K+ users trust Zypto’s secure range of products and services, 24/7 support and slick UX to make using and spending crypto simple, borderless and rewarding.

🌍 Ready to upgrade your money? Discover more at zypto.com and start spending crypto like cash today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

134 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Been using ZYTPO since it debuted a…

Been using ZYTPO since it debuted a couple yrs back. One stop shop for all your Crypto needs. You can turn your crypto into debit cards and spend like cash anywhere in the world. What’s even better is if you hold the ZYPTO token then you get profit sharing from revenue.

18 May 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

It's great to get feedback from an OG user! We're nowhere near finished making the app and associated services the best available on the market and we hope you enjoy everything we have in store for you guys. Thanks for helping to make it happen. Without great users like you, Zypto is nothing!

Rated 5 out of 5 stars

I have been using the app for months…

I have been using the app for months now! All the basics are working great (receiving, sending, holding) but they have very good built in swaps (on- and crosschain), a great reward section where you earn for each referral and the integrated crypto payment products are amazing (crypto visa cards, bill payments, Moneygram global cryptotocash/cryptotocash).

The few issues I had the in-app support helped me quickly and competently.

16 May 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

It's great to hear you've had a positive experience with our customer support. We believe it's super important for people to be able to get efficient support when they're having difficulties. We do work hard to make all of our products as smooth and easy-to-use as possible, but there's always going to be a few issues from time to time. The important thing is making sure everyone knows we're here to help. Thank you for taking the time to leave us a review. It's genuinely appreciated.

Rated 5 out of 5 stars

It was very streamlined and intuitive

It was very streamlined and intuitive. didn’t have to go back and forth 30 times to figure something out.

1 May 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

That's what we're aiming for! Crypto wallet apps are often waaaaay too hard to use. We're trying to make ours at least as easy to use as a banking app. Thanks for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

Zyptoapp and zypto pay

I’ve been holding zypto Token in the App for close to 2 years now earning zyps (rewards) in the app daily. Recently they released there latest reloadable virtual Visa card which I downloaded and used my accumulated zyps to fund it.was so easy and now I tap and pay daily buying online in store its a dream using crypto for real life expenses love it 🥰

4 May 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Thanks for leaving a review! We're delighted to hear you're enjoying the experience :)

Rated 5 out of 5 stars

Zypto App and Visa Card - Excellent

Zypto app is brilliant - now I don't use metamask and trust wallet as Zypto app does everything. Their visa card is also excellent - works everywhere with apple pay with no spending limits.

Also, referral rewards are great - paid in zyp points, load them onto your crypto card and spend them anywhere. I haven't tried the bill pay service although it looks useful for easy off-ramping.

I see someone wrote a review about Zypto app not being available in UK - I'm in UK, and downloaded from the app store easily.

3 January 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Thanks for your feedback, it's very much appreciated. We also saw the feedback about not being available in the UK and didn't understand. Hopefully they get in touch with our support team so we can guide them.

Rated 5 out of 5 stars

Great app for defi users

Great app for defi users. Many blockchains are integrated into the Zypto app and swaps are very fast. There are a lot of options for on-ramping and off-ramping. I’ve used the Zypto app for bill payments and to purchase prepaid reloadble Visa card with my crypto. I also love the security features of the app to protect my wallets. I use the Vault Key Card for 3 factor authentication.

3 May 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Thanks for your feedback, Troy. It's great to hear you're using so many of the available products and features. We honestly believe that the Vault Key Card is the most elegant cold storage solution on the market today!

Rated 5 out of 5 stars

Zypto App is everything I need for…

Zypto App is everything I need for crypto!

1 May 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

But we're nothing without great users like you! Thanks for taking amoment to leave some feedback, we really do appreciate it.

Rated 5 out of 5 stars

Best Crypto App Out There

I’ve been using the Zypto ecosystem for a while now and it’s truly a game changer. The UI is clean and intuitive, low fees, and it replaced several other crypto apps I was using. Zypto’s all-in-one app is the only app I’ll be using moving forward. The in-app rewards are great too!

20 February 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Hi, Matt. We really appreciate that you took a moment to write such a nice comment. We're working hard to make defi at least as user friendly as CEX and things like traditional banking apps. Crypto users deserve a nice UI/UX and proper customer support!

Rated 5 out of 5 stars

One Size fits all Crypto / Defi App

Just got a new Crypto reloadable virtual Visa Card, works like a charm online and at stores. Also added it to Google Pay.

Can't wait to get myself the upcoming physical Card <3

15 April 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

We're so glad to hear you're enjoying the virtual Zypto VISA card! The physical version is leaving the manufacturers very soon and we're sure you're going to love it :)

Rated 2 out of 5 stars

App looks good however says unavailable…

App looks good however says unavailable in my region uk despite it stating on there website they are

24 April 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Hello. Zypto App is available in the UK on both Android and iOS. If you are experiencing difficulties downloading, we'd appreciate it if you could reach out to our customer support team using the chatbot on Zypto.com or on support@zypto.com

Rated 5 out of 5 stars

The speed of the process

The speed of the process, the fees, the smooth transactions and everything so simple, just great. Also their support is fast and reliable, I had one issue that was resolved in a day or sooner while other services keep you going around for weeks, and offer support only with bots going around and around. This is just brilliant, whoever says different is not real.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

They lie about their availability in…

They lie about their availability in order to get you to deposit your crypto into the app. Unhelpful support team that ignores your actual needs. They helped until I deposited the crypto needed to open a card and after I deposited I was told that my country was actually not supported, go figure. In their website they clearly state that my country is supported. They're not complete frauds but they do lie and deceive in order to get you to deposit your crypto into the app. Big, unnecessary headache. Stay away.

20 March 2025
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Hello. If you have found information on our website that does not accurately reflect the supported countries for a particular product, that is something we would very much appreciate details of so we can fix it. We have multiple products, each of which has a specific list of supported countries and we do our best to ensure the list is always updated. If that has not been the case for you, please send a full description of the issue you have experienced to info@zypto.com so we can make sure no other users have the same issue and also to provide a resolution for your particular case.

Rated 5 out of 5 stars

Great customer service!

Great customer service and great product! I had an issue with Changenow swap to Zypto and Luka from Zypto support was more than helpful in the process. Highly recommended!

10 December 2024
Unprompted review
Rated 4 out of 5 stars

this wallet is smooth and fast to…

this wallet is smooth and fast to operate ..the support is awesome and supportive...the wallet doesnt crash like other wallets i tried..the money transfer is also easy and fast...overall very satisfactory.thank u zypto and the support team

3 December 2024
Unprompted review
Rated 5 out of 5 stars

The Best Crypto App for on and off ramp

I've been using Zypto services for over two years and it's always been spot on. The company has a great customer service system and are always there to help out. It has debit cards and re-loadable crypto cards to use in everyday life, no matter which country you are from and all this can be found on their very useful App.

The company prides itself on helping people to get into and off crypto as simple as possible, and the app is one of the best I have used.

I've been using their services for a long time and the company has always been transparent and genuine about their fees and communication has always been very helpful.

They must be doing something right when a large corporation like MoneyGram wants to partner them and use their app as a gateway others to get exposure to Crypto.

19 November 2023
Unprompted review
Rated 1 out of 5 stars

Works with known scammers

Zypto used to be good, prompt replies to customer service and good options for products. However now I am forced to give them a one star for working with a very untrusworthy company called "myprepaidcenter" check their reviews, they have an average of only 1.3/5 on trustpilot and almost certainly the good reviews are fake.

So Zypto, despite having good customer service, works with a scammer card issuer who I was scammed by for over $600.

Of course I confronted Zypto about all this, and their response was essentially "until a better alternative comes along, we will continue to do business with them" (myprepaidcenter, the known scammers!)

That's enough to totally erode the trust I had in Zypto. They dont deserve a high rating on here when working with myprepaidcenter, who has a LOW rating, since they just hand you off to them and theres nothing Zypto can do for you after that. Youre on your own! So Zypto is done. Cant trust companies that do things like that.

UPDATE:
So Zypto replied "we are not able to guarantee that all 3rd party services will be 100% compatible for all users on all devices and in all regions"

HUH??? Trying to act like it was because of my DEVICE??? Um, no. I will repeat it again, the card issuer "Myprepaidcenter" is A KNOWN SCAMMER. Zypto offers no assistance once you pay because they say it's out of their hands. But I didn't look up the trustpilot of Myprepaidcenter because I thought I was dealing with ZYPTO, not some sketchy company "myprepaidcenter"

So, no, you're not going to make excuses like that in response to my review.

Why don't you do the right thing and stop working with Myprepaidcenter like I suggested when I wrote you? Then I wouldn't have left a bad review like this.

14 November 2024
Unprompted review
Zypto - Crypto Wallet and Payments logo

Reply from Zypto - Crypto Wallet and Payments

Hello. We are very sorry to hear you have had issues with one of the products we are resellers for. Unfortunately, we are not able to guarantee that all 3rd party services will be 100% compatible for all users on all devices and in all regions, which is why we always recommend trying with a low $ amount first to ensure it works for the use you intend to give it. We monitor customer satisfaction closely and it is a very very small percentage of users that have issues with our suppliers. We can often assist users to lodge complaints if they feel the supplier has not respected their terms of service as we are familiar with their processes. We will send a TP request for you to provide us with more information about your particular issue to see if we're able to help.

Rated 5 out of 5 stars

excellent app, simple to use.

excellent app. So good that i'm using zyptoapp instead of trustwallet. Swapping one crypto for another is super easy and the controls are just what i need. No over complicated charts or controls. great job.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful, easy-to-use app

The app is a clean, minimalist crypto wallet design.

Creating a walled and interacting with purchases/swaps are so simple I can’t believe no one’s done it before these guys

Support is actually there and actually helps unlike everything else in the crypto space.

Top notch app and will be a staple of my DEFI experience going forward.

19 July 2024
Unprompted review

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