Great Experience! My service team, Jennifer and Christina were outstanding. They were always pleasant and answered the many questions I had without making me feel rushed or unimportant. I appreciat... See more
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See what reviewers are saying
This was a first time for us with applying for extra student loans needed for my daughter and this was a smooth process. When there were questions they were answered quickly. I would highly recommend... See more
Ron L was quick to respond to my questions and providing support, thank you Ron. Overall A very easy process, hopefully I won't need to take out any loans in the future, but if I do I would strongly c... See more
Absolutely the worst! They never processed auto payments correctly, were impossible to work with, and problem went on for months! Website layout is one of the worst! In every way, avoid this compan... See more
Company details
Written by the company
For more than 40 years our team developed and perfected how to guide students and their families through the student loan process. Our intuitive online platform coupled with a tenured team eager to provide insightful assistance is an unbeatable combination well suited for more than just student loans. Our end-to-end loan platform is now available for a wide range of consumer lending. Our platform offers flexibility to develop custom finance products to suit each partner's market and customers. This turn-key solution requires no additional staffing and no technology investment. Loan customers receive personal service from our team, based in South Dakota, who is passionate about providing assistance and guidance from application through payoff.
Contact info
105 1st Ave SW, 57401-4104, Aberdeen, United States
- 800-645-8272
- feedback@zuntafi.com
- zuntafi.com
3.7
Average
397 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straightforward
13 September 2023
Good system and loans!
30 August 2023
Applying and moving forward with a loan…
Applying and moving forward with a loan was very easy and helpful. I was able to secure a loan quickly with simple steps to move forward in my schooling. I received a step-by-step agreement that laid out the terms and will allow me to pay it back with little to no confusion.
8 September 2023
Application was easy.
8 September 2023
Customer Service Calls were quick
Customer Service Calls were quick, no wait to get on the phone with a representative
8 September 2023
Very Satisfied
Every time I called to receive information or updates about the application the staff was very helpful and professional.
7 September 2023
Fairly smooth process
4 September 2023
Good Website
The website is easy to navigate and all the information is clear. I could contact their office and get any issue sorted in a timely manner.
3 September 2023
Easy process.
29 August 2023
Great customer service always willing to help
Great customer service always willing to help. This made it very easy to get a hold of people and they were always very helpful.
24 August 2023
The process was easy.
The process was easy, the system prompts you nicely through each stage and sends email reminders which are helpful for me and my cosigner.
1 August 2023
ZuntaFi is awesome
ZuntaFi is awesome! They have always been pleasant, speedy, and easy to work with!
1 August 2023
Nothing to say
13 August 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave a review! We use customer feedback to help make improvements to our processes. We pride ourselves in providing honest, transparent personal assistance every step of the way. Please don’t hesitate to reach out to our office if you ever have questions! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Your IT department made my loan take…
Your IT department made my loan take longer that it was supposed to.
9 August 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. After you apply, there are regulatory processes and timeframes that need to be followed before your loan can be disbursed. While we understand this can be frustrating, we pride ourselves in providing honest, transparent communication regarding this process to ensure you understand the time it takes to obtain your financing. If you have additional questions, I encourage you to reach out to our office so we can make sure all your questions are answered! We are here to help!
Take care,
Sheri Engleking
Good customer service
6 July 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! We pride ourselves in providing honest, transparent personal assistance every step of the way. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Very commutative staff and helpful
8 August 2023
Reply from ZuntaFi
Hi,
Thank you for the kind remarks! We are thrilled to hear about your experience and the excellent service you received. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
The process took longer than expected…
The process took longer than expected but agent were greatly to help.
9 August 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. There are regulatory processes and timeframes that need to be followed before your loan can be disbursed. While we understand the process can take longer than expected, we pride ourselves in providing honest, transparent communication to ensure you understand the time it takes. I'm happy to hear we were there to help and make sure all your questions were answered! Please don't hesitate to reach out to us if you ever have additional questions. We are here to help.
Take care,
Sheri Engleking
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