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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly highlighting the beard care items and their unique, long-lasting scents. Many consumers consider these products to be the best on the market, appreciating their effectiveness in making beards soft and manageable, and noting the luxurious feel and excellent presentation. However, some customers have experienced issues with their orders, specifically regarding product availability. A few people mentioned ordering items that were subsequently found to be out of stock after order confirmation, leading to delays or changes in their expected delivery. Additionally, a small number of reviewers noted inconsistencies in product quality, particularly with refill pouches lacking the expected fragrance.

What people talk about most

Product

Clients share positive opinions on product quality, especially regarding the scents and effectiveness of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Order

People report ambiguous experiences with order. Some customers found the ordering process straightforward and... See more

Based on these reviews

Rated 5 out of 5 stars

Where do I even begin! Zousz beard products are top quality. I have been buying for 2 years now. My favourite is the beard balm, it’s perfect. My beard for anyone reading has tight curls and is... See more

Rated 5 out of 5 stars

Excellent products…love the packaging…it’s an amazing gift for the men in your life. I have bought a few times and would always go back. The customer service is on point with a quick friendly respons... See more

Rated 5 out of 5 stars

Well. what can I say iv got alot of their products and the scent of BLACK OUD and GOLD OUD are truly amazing.. from beard wash, beard oils, balms, cologne, face moisturiser, face stub and pomade the... See more

Rated 5 out of 5 stars

Hi I just wanted to say I have been using this beard oil product for 7 years including many other items such as pomade and perfume gold oud and regular . I have a photo of when I first pur... See more

Company replied


Company details

  1. Hair Product Store
  2. Cosmetics Store
  3. Health and Beauty Shop
  4. Perfume Store
  5. Toiletries Store

About ZOUSZ

Written by the company

ZOUSZ was created out of a desire to create highly luxurious and deeply masculine grooming products that stand out because of the way they’re made, the way they’re presented and the way they make you feel.

Our vision is to lead the world in men’s luxury grooming products that awaken the senses and reflect true quality in every detail.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products, totally recommended! The gold-oud series is my favourite by far. Had tried many braded products in the past but not as satisfied as this one. The aroma lasts for the whole day even with couple of drops. My beard loves it, looks and is healthy, no stickiness or itchiness issues. There were some issues during the delivery (not sure from which side was the problem post company's or Zousz's, regardless that the people at Zeusz's customer services took care of my package and delivered couple of days later - By the way the best packaging ever, quality and safely wise).

29 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Great product

Good service
Great product quality

29 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Friendly

Good prices, prompt delivery, and a friendly company to deal with.

27 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Great products

Great products, amazing smells but above all the customer service is next to none!

19 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

The service was excellent and the…

The service was excellent and the perfume was fantastic, I was looking for something different and I found it on line in zousz.

21 January 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our product. Thank you for being our valued customer.

Rated 5 out of 5 stars

Lovely product

Lovely product, packaged well and arrived really quickly. My grandson is loving his Birthday gift!

21 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 4 out of 5 stars

Good products

Good products, price could be a bit cheaper

16 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Softens and stops the itch

Top class and a lovely smell

11 January 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know you love the scent. Thank you for being our valued customer.

Rated 5 out of 5 stars

Great product from a great company

Great product from a great company. I love Zousz products and have most of their range. The shampoo and beard oil are the best I’ve found over the years and I use them daily.
I recently had a parcel go missing and their customer service staff got on the case instantly and have replaced the missing items.
10/10😁

4 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Great Products

So far, it has been great. My beard is softer and more manageable. I also enjoy that the scent is light and not overly heavy. And gives off a natural shine.

7 January 2024
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Reply from ZOUSZ

We appreciate your feedback! We're glad to know that you like our products. Thank you for being our valued customer.

Rated 5 out of 5 stars

Fab fab fab

Great products, they smell so nice. I bought this as a gift for my brother. The package arrived securely and very quickly. The design look luxurious.

31 December 2023
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Reply from ZOUSZ

We appreciate your feedback. We're glad to know that you like our product. Thank you for being our valued customer!

Rated 5 out of 5 stars

Love these products

Love these products. The scent is awesome. I like the small product range too. Just a few very good products. Service and delivery good.

4 January 2024
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Reply from ZOUSZ

We're glad to know that you love our product range! Thank you for being our valued customer.

Rated 5 out of 5 stars

Hidden costs

Update: Very prompt reply from the team at Zousz. They have offered to refund my "hidden costs" in full. Well done guys. Excellent customer service. I will let you know when I receive it. Thank you.

Knowing I was in Ireland, you never informed me that my purchase was subject to additional charges of VAT and Duty before it was realised for delivery when it arrived into Ireland.

3 January 2024
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 5 out of 5 stars

Products smell gorgeous!

Products were in beautiful boxes, arrived very quickly, look very luxurious and smell gorgeous! I'm thinking of buying the beard balm for myself as perfume!

29 December 2023
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 4 out of 5 stars

This product (black Oud beard balm)…

This product (black Oud beard balm) smells divine and lasts a long time (fragrance wise) but sadly as a balm it falls over as the body of formulation doesn’t last as long as the fragrance … imho the packaging is lovely but over the top and a waste of money for a daily consumable item, as it won’t be kept in the beautiful quality box that will be assigned to recycling .. the receptacle that houses the actual product is really nice but I have to ask myself with such cost being spent on the periferals … is it worth it ….. hell yes but with caveats!!

5 January 2024
Unprompted review
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

Rated 3 out of 5 stars

Not the worst purchase

The first few sprays of this aftershave were absolutely lovely. I feel like it's changed in smell ever since then and it's not the most long lasting which is disappointing. Nice packaging, good delivery time and decent value for money. Just a shame the scent isn't 100% the same (for me at least)

28 December 2023
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Reply from ZOUSZ

Thank you for your feedback. We're sorry to hear about this issue. We sent you a message to resolve this.

Rated 5 out of 5 stars

Have ordered beard balm, shampoo & moisturiser

Have ordered beard balm , black oud moisturiser & the shampoo, all great products smell amazing & work well.
Packaging adds that touch of high end quality about it well worth the price & will be ordering from here again

27 December 2023
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Reply from ZOUSZ

We appreciate your feedback! Thank you for being our valued customer.

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