arrived after 3 weeks
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order process is fine and the product was very good. However the return process is a nightmare. I did order the wrong size and immediately ordered a bigger size. I requested a return of the o... See more
Company replied
All good, no problems with Zoro or the item. However, courier could have posted through the door which it could have done.
Company replied
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to recti... See more
Company replied
Company details
Information provided by various external sources
We offer an easy & innovative experience for customers to find and buy what they need in our wide range of products, for a fair price, underpinned by great service. Zoro makes it quick and easy for all industries, professions and trades to get the tools and equipment they need.Zoro's extensive range of over 100, 000 products includes everything from power tools and chemicals to personal protective equipment, from all the leading brands, with many items available for next day delivery. Zoro offers a great delivery service, superior customer service, super competitive prices and a wide range of products all available under one roof. The Zoro brand was launched in the US 2011 and is part of the Grainger family which includes W.W. Grainger, Inc., with 2016 sales of $10.1 billion, is North America's leading broad line supplier of maintenance, repair and operating products, with operations also in Asia, Europe and Latin America.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 009 6761
- support@zoro.co.uk
- zoro.co.uk
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Enough is enough stop wasting people's time
I've been messed about for a month now saying goods not in stock or can't deliver or do. You have a forklift
Then low and behold after being messed about they cancelled the order . It's not the first time
12 May 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback and brining this issue to our attention.
I am sorry to hear that you have had such a negative experience with us, and that it isn't an isolated incident.
Having checked the item code you have supplied, I have been recently made aware that this item is not deliverable to certain postcodes due to the warehouse courier contracts and am assuming that this may have been the ultimate reason for the order being cancelled.
As this is an issue that was brought to our attention recently, our website is currently being updated with relevant restrictions on delivery postcodes.
Kind regards
Helen@Zoro
Why doesn’t everybody know of this…
Why doesn’t everybody know of this company. Old school brilliant wooden brushes, brissane and coco, fantastic everything, great prices, super service and environmental packaging. I’m so thrilled, buy from here, you will not be disappointed. This is a true find and true honest report from 70 year old lady in Dorset.
9 May 2025
Unprompted review
Reply from Zoro UK
Good morning
I'd like to thank you for taking the time to send us your feedback and review your recent purchases from us.
I am so pleased to hear that this has been such a positive experience for you.
I have been made aware that our customer service team will also be reaching out to you today.
Very kind regards
Helen@Zoro
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback/review in relation to your recent order.
I am pleased to hear that this has been such a positive experience for you.
Kind regards
Helen@Zoro
Super fast delivery
I placed an order at nearly 8pm on 6th May. Today, 10am 8th May my order has been delivered!
Absolutely delighted with such a fantastic service and will be using again!
8 May 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback and review for your recent order.
I am pleased to hear that you have found both the service and delivery to be of a high standard; this is what we aim for.
Kind regards
Helen@Zoro
First time buying from Zoro but it will…
First time buying from Zoro but it will probably be the last. We placed an order on the 8th April and were given a date for delivery within 4-6 days. However each time the date expired we were given new dates all the way through to 30th April which is when we cancelled the order. At no time were we given an explanation whether the items were in stock or not. We were constantly told that they had been dispatched which was obviously a lie. Had we been told that the items were out of stock we would have gone elsewhere. This is what we did and placed an order with a well known online site and the items were delivered the following day and it also stated that the items were actually obtained from Zoro !!! Very poor customer service. In future please let people know the truth.
30 April 2025
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback in relation to your recent experience with us.
I am sorry to hear that the service you received was not up to the standard we expect for our customers. We should have been able to give a reason for delayed orders, whether it was due to a delay with stock, or an item being no longer available.
I am pleased to hear that you were able to source these elsewhere and had them delivered next day.
We are looking into being more efficient in updating our website when goods are delayed/not available and do appreciate these issues being brought to our attention.
Kind regards
Helen@Zoro
Excellent customer experience
Excellent customer experience. Had a small problem with the delivery (courier's fault, not Zoro's), and the Zoro team resolved the issue quickly and effectively. Recommended for your metal needs.
28 April 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your review and feedback for your recent experience with us. I am pleased to hear that we were able to resolve the issue in a timely manner. We look forward to keeping up this level of customer service with any future orders you may make with us.
Kind regards
Helen@Zoro
Fantastic company
Fantastic company! I ordered from them and less than 24 hours later my order arrived. How amazing is that!
They kept me informed every step of the way and couldn't be more helpful. An absolute pleasure to do business with.
23 April 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for sharing your feedback.
We're thrilled to hear your order arrived so quickly and that you had a smooth, positive experience with us. Keeping our customers informed and supported every step of the way is something we really care about, so it means a lot to know it made a difference. We hope to serve you again soon!
Kind regards,
Morgan@Zoro
Great Value items
Decided at long last to get some number drills.This HSS set is outstanding value.60 drills for under £25.00
At checkout,their system even advises what more you need to spend to qualify for free shipping!
Very good service, will definitely use again.
7 April 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for the wonderful review and for taking the time to share your feedback with Zoro.
I'm happy to hear you are pleased with your purchase and the service provided! I am also pleased to hear that you will be purchasing from us again in the future!
Kind regards,
Morgan@Zoro
Yes it was great service and very fast…
Yes it was great service and very fast delivery thanks
17 April 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback with Zoro.
I'm happy to hear you were pleased with the service provided and that your order was delivered efficiently!
Kind regards,
Morgan@Zoro
Easy to use website, excellent service
Easy to use website, very good prices for the items that I was purchasing. Once purchased, the email updates were excellent and swift. The entire process from clicking “buy” to having the actual items delivered was very fast. Excellent service!
8 April 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for the wonderful review and for taking the time to share your feedback with Zoro.
I'm happy to hear you are pleased with your purchase and the service provided! It's lovely to hear such positive feedback.
Have a great weekend!
Kind regards,
Morgan@Zoro
I have had a few items and very good…
I have had a few items and very good service
Thanks
10 April 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback with Zoro.
I'm happy to hear you are pleased with your purchase and the service provided.
Kind regards,
Morgan@Zoro
Great customer service.
A small problem with my order was resolved, without issue, in a speedy and friendly manner.
3 April 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback.
I'm sorry to hear there was an issue with your order but I'm very pleased to hear it was resolved quickly! If you have any further issues please let us know.
Have a great weekend!
Kind regards,
Morgan@Zoro
Exactly what I ordered
Exactly what I ordered, thank you, arrived the next day. Great service, as usual.
Shirley
28 March 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback with Zoro.
I'm happy to hear you are pleased with your purchase and the service provided!
Kind regards,
Morgan@Zoro
Ordered a Moore & Wright precision…
Ordered a Moore & Wright precision square on Monday, arrived Tuesday. What is not to like about that?
Will certainly buy from them again!
1 April 2025
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your review/feedback in relation to your recent experience with us.
I am pleased to hear that the ordering and delivery process was efficient and that you are happy with the service you have received.
Kind regards
Helen@Zoro
First and last time using this company
First and last time using this company. Had never heard of them before. Office shredder (one of many models) offered online at a very low price. I contacted customer service to check whether it was too good to be true, identifying the model. CS asked for confirmation of the Zoro model number, which I gave. I heard nothing further despite sending a chaser. A few days later the item was still on offer on the website at the same low price, so I bought it as clearly they did not think it needed altering. I received confirmation of the purchase, with quite a long delivery date. Fine. Account showed all in order, item being processed. Today was the day of supposed delivery but I abruptly received an email cancelling the order as 'No stock'. Very shoddy at the very least, as I consider the contract is effective and had given notice of any possible problem with the price. I have now had a constructive conversation with Helen from Zoro who has apologised for the messing around and explained that there was a system problem with information from the supplier which is now being addressed.
31 March 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you again for your time on the phone earlier and for your patience regarding this matter. I sincerely appreciate your understanding.
As we discussed, this was an internal pricing error on our website. After reviewing your order and feedback, I have identified similar issues with other items from the same supplier. We are addressing this as a priority, and updates are already being made to our website.
I understand that you initially reached out to our customer service team about the pricing before placing your order but did not receive a response clarifying the mistake. As a result, you proceeded with the order in good faith, only for it to be cancelled upon dispatch. I sincerely apologise for this experience. In regards to the email that Kelly had initially responded to, I have asked her not to respond due to me calling you. I don't want you to be bombarded with any more messages regarding this that may add to any confusion.
To prevent further confusion, this item has now been marked as unavailable while we continue reviewing our pricing. We are also assessing other shredders from the same supplier to ensure accuracy moving forward.
Thank you again for bringing this to our attention, and I appreciate your patience while we resolve the issue. Please let me know if there’s anything else I can do.
Kind regards
Helen@Zoro
This order Post Hole Digger delivered…
This order Post Hole Digger delivered on time & in good condition
20 March 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for taking the time to share your feedback with Zoro.
I'm happy to hear you are pleased with your purchase and that it was delivered efficiently!
Kind regards,
Morgan@Zoro
Always good to buy from
Always good to buy from. Reasonable price and delivery.
27 March 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for taking the time to share your feedback with Zoro.
I'm pleased to hear you are happy with the prices and the swift delivery.
Kind regards,
Morgan@Zoro
Just own up to your mistakes
First time using company, and will be the last. Placed order on 14th March for delivery 21st March, for an item that was very very competitively priced. Order acknowledged, but then sat in a processing state until the day before expected delivery. On this day, 4 working days after placing order, received a cancellation notice that simply said 'Quantity of 1/1 product(s) is cancelled for unable to deliver to this address'. Queried this further and was advised instead that 'We are currently in the process of removing this from our website as it is not available as a UK product it has an EU plug.' . I responded that this was not an issue as have plenty of EU adaptors already in use for EU devices and after a week have still had no response to this. The same item is still available from the website today at a ridiculously low price but has increased slightly so changes have been made. Clearly fobbed off with pricing mistakes being made and in summary a very poor customer service. Will be steering clear in the future.
14 March 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
I hope you are well.
I tried to contact you this afternoon but I was unable to reach you so I left a voicemail. I'd like to thank you for sharing your feedback with us regarding your recent order but I would also like to apologise for the issues the cancellation caused. I can see your order was cancelled due to an issue with the product having an EU plug and as you mentioned this would not have been an issue your end. Unfortunately we are no longer able to list it on our website so this will be removed from sale.
I completely understand your frustration and I'm extremely sorry for any inconvenience this has caused you.
If you would like to discuss this further then please do not hesitate to contact me.
Kind regards,
Morgan@Zoro
What great customer service these guys…
What great customer service these guys have. So helpful and polite. 100% use them again just on just how good their customer services are! I’ve used them a couple of times and each time they have been so helpful. Also quick to resolve any queries
25 March 2025
Unprompted review
Reply from Zoro UK
Good afternoon,
Thank you for the wonderful review and for taking the time to share your feedback with Zoro.
I'm really glad to hear the customer service provided was great! It's lovely to hear such positive feedback.
Kind regards,
Morgan@Zoro
Do not buy from this company
On January 8th, I purchased an item that was listed as in stock and was supposed to arrive within two weeks. A few days later, I received an email saying they didn’t have it in stock and the delivery would be delayed. After that, I got several more emails saying the item was on its way, but it was never delivered to me! It’s now March 22nd, and I still haven’t received anything, nor have I been refunded. They are lying to customers. Do not shop at this store!
8 January 2025
Unprompted review
Reply from Zoro UK
Good morning,
I hope you are well.
Thank you for taking the time to share your feedback and providing your email address so I could contact you. I'd like to discuss the issues you've had with your recent order and to see if I can do anything to resolve this.
I have taken a look at your order and it looks as though we are still waiting for the stock as the shipment did not arrive as expected. The due delivery date for your order is now the 15th of July which I understand this is an extremely long time away still. If you would like to cancel your order please let me know and I will do so. I understand your frustration with this as I can see our website was showing stock available when the order was placed so I'm really sorry for the confusion.
I'd like to apologise for any issues this has caused you and if you would like to discuss this further please do not hesitate to contact me.
Kind regards,
Morgan@Zoro
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