I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Review summary
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Reviews shaping this summary
Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... See more
Company replied
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.3
Poor
891 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Best online pet store
With you guys for years and as always, excellent service. However I have noticed longer delivery times recently. Otherwise superb choice and easy convenient ordering
16 March 2026
Unprompted review
Reply from zooplus.ie
Thank you for taking the time to leave such a kind review, Paul.
I’m delighted to hear you’ve been with us for so many years — that trust genuinely means a great deal. I appreciate you pointing out the recent delivery delays; I know how frustrating that can be, and I’m sorry you’ve noticed longer waiting times.
We’re working closely with our partners to improve consistency again.
Thanks again for your loyalty and for spreading the word.
Team zooplus
I have no problem with zooplus
I have no problem with zooplus, I have used you for at least 15 years, but since you have changed delivering partners I have had many problems, GLS who delivers for there sister company is absolutely awful, leaving packages at different premises, completely different eircode/postcode, so we have to go on the hunt, and in the pouring rain, so box is damaged, thankfully the items inside were not damaged. Myself and husband are disabled and having to look for package is problematic. Last package wad delivered 1 day late after it was out for delivery the day before. So after this situation I am reconsidering if I will reorder again from yourselves. It would be helpful if you could choose who could deliver as you did in the past, I would not object paying for this
20 March 2026
Unprompted review
Reply from zooplus.ie
Thank you so much for sharing your experience, Georgina, and for being with us for such an incredible 15 years — that loyalty truly means a lot.
I’m really sorry to hear how challenging the recent deliveries have been, especially given the added difficulty for both you and your husband. That’s absolutely not the experience we want for you, and I completely understand how frustrating and disheartening it must feel to go searching for parcels in the rain, or to receive them late or at the wrong address.
Your feedback is genuinely valuable. I want you to know that we are continuously working on improving these aspects, and insights like yours help us make better decisions.
If anything like this happens again, or if there’s anything you’d like us to look into from your recent orders, please do reach out to our customer care team, as that's the only way we have to look after you — we’re here to help and always want to put things right as quickly as possible.
Warm regards,
Team zooplus
Zooplus
Zooplus came up when I googled the brand of dog food I wanted. The price seemed good, so I downloaded the app, subscribed to get regular deliveries of dried food, and also ordered another item. As it was a .ie website, I presumed they have some presence in Ireland, but no. They're German I think, and my bag of dogfood has been missing in action for 10 days now. They use a poor quality delivery company, with inaccurate tracking, so god knows if/ when my order will arrive.
I contacted zooplus through their app, and was told that deliveries could be delayed in adverse weather conditions. Unless I'm mistaken, the weather between the Netherlands and Ireland (the path my delivery seems to have taken), has been perfect.
Edit; I messaged zooplus to voice my frustration, and they promptly offered a refund. Half an hour later my order was delivered!
I'll leave the review as the courier service they use is well below the standard of most online shops I use.
The customer service rep I dealt with today was pleasant and helpful
13 March 2026
Unprompted review
Reply from zooplus.ie
Hi Steve,
Thank you for taking the time to share your experience, and I’m really sorry that your review has been sitting here for a little while without a reply.
I completely understand how frustrating it must have been to see your dog food “missing in action” for so long — especially when you expected a smooth delivery within Ireland. I’m also sorry for the confusion around our logistics and the courier’s tracking. When things appear to go round in circles, it naturally raises concern, and I appreciate how patient you’ve been throughout.
I’m glad to hear that the colleague you spoke with was helpful— and even happier that the order finally reached you shortly afterwards.
Thank you as well for recognising the service you received from our team — I’ll make sure your kind words are passed on.
Team zooplus
This is not an Irish company delivery took 8 days
This is not an Irish company, they are based in the Netherlands, the main problem with this is the lenght of time it takes for orders to get to Ireland. Posing as an Irish company is fraudulent. When I ordered my pets food it stated it would be approximately 72hrs!
8 days later I received the order. Definitely not using this website again.
23 March 2026
Unprompted review
Reply from zooplus.ie
Hi Ann,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the long wait for your delivery — that must have been incredibly frustrating, especially when you were expecting your pet’s food much sooner.
I’ve also noticed your review was posted a day ago, so thank you for your patience while I’m getting back to you.
Although you placed your order on zooplus.ie, I can confirm that zooplus does not present itself as an Irish-based company. We operate as a European retailer, and our logistics centres are located within the EU — something we also clarify in our legal information and FAQ sections on our website. I understand how this might feel misleading, and your feedback on this point is genuinely appreciated. We’ve shared similar explanations with other customers who had the same impression, and I’m sorry it wasn’t clearer for you before ordering.
Regarding the delivery time, the estimated timeframe you saw at checkout reflects the usual transit times. Unfortunately, delays do occur at times due to courier operations or routing, and details can be found here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-
I’ve checked our system but wasn’t able to locate your details based on the information in your review. It would be great if we could look at your order in more details and, for that, please contact us directly through our zooplus.ie Customer Care channels and include the reference to your review here.
We’d be happy to ensure this is addressed.
Thank you again for sharing your experience and I hope you will give us another opportunity.
Team zooplus
Zooplus is amazing value for our cat…
Zooplus is amazing value for our cat with a struvite crystal urinary problem as it stocks many different brands of urinary care pet food at much lower prices. Ordering is simple and delivery is quick and free if over a certain amount.
18 March 2026
Unprompted review
Reply from zooplus.ie
Thank you so much for sharing this lovely feedback!
It’s great to hear that you’ve found real value in our range of urinary care foods — I know how important consistent, affordable options are when looking after a pet with specific needs.
I’m also really glad the ordering and delivery experience has been smooth for you.
Your kind words genuinely mean a lot.
Team zooplus
This Company used to be good,reliable and…
**UPDATE ON ZOOMALIA DELIVERY TIMES**
I ordered again prescription dog food through ZOOMALIA,the same food i used to order through Zooplus, i ordered on the 23rd of March and it arrived this morning the 30th of March,7 days in total that includes the weekend and at the house stated,thank you ZOOMALIA, proper,efficient service.
Zooplus used to be good,reliable and had a good offering also,unfortunately though things have changed as all the other negative reviews have said and they won't take responsibility for their dire delivery service to Ireland either,it used to be good when they used DPD,delivery within 10-12 days max and delivery on the day and hours that DPD would say but they got rid of DPD and they use GLS,Zooplus also keep using logistics as an excuse but I know vets around the Country are getting these exact prescription diet pet foods delivered from Zooplus within 1-2 days of an order being logged, so it isn't logistics,if they can do it for Vets in Ireland the same can be done for individual customers.
Basically Zooplus you need to get the basics right first,a lot of pets with long term health issues rely on a proper timely delivery service,but as you can see ye are loosing a lot of customers because of this,and I, like others have been in contact with ye to highlight this but ye consistently use logistics as an excuse or some other reason time and time again,but as I highlighted above ye can deliver the exact same products to vets throughout the Country within 1-2 days of an order being logged.
PS:for anyone in the same both when it comes to prescription diets you could try Zoomalia,i have used them once in the last couple of months,a little more expensive,free delivery,but you have an option for a speedier delivery around €5, had my delivery around 8 working days to Ireland, comes from Barcelona I think,plus also in relation to Zooplus the fact that a Company would mostly post automated replies to people's issues on a Customer Service Review website says a lot about it's Customer Care.
***Replying to Zooplus response below***
No surprise from this Company, the usual reply below of we can't find your details etc and using the same replies to the same issues everyone else has posted and no mention of acting on resolving their dire delivery service in Ireland.I have since ordered 23/3/2026 the same products through Zoomalia,got a DPD confirmation this morning that they will be delivering it at no extra cost which is great,so it will be interesting to see how long it takes to deliver,last time it took 9 days which included weekend.
PS: If,like others who were loyal to Zooplus and Zooplus decided to go back to DPD and delivery was within 7-8 working days or so then i would be happy to give them a chance again.
**Update on Zooplus reply below.**
Like previous unhappy customers on here we have been in contact with ye with no resolve or improvements before putting our reviews on here,ye have no intention of resolving the delivery issues to Ireland so please don't waste my time any further, thank you.
21 March 2026
Unprompted review
Reply from zooplus.ie
Hi Tom,
Thank you very much for sharing your update and I'm very sorry if the previous feedback sounded somewhat dismissive - the nature of this being a public forum is what prevents us from being thorough in our responses and hence the invitation to get in touch with us to allow us to locate your details in our system and keep our communication GDPR compliant.
Thank you very much for your understanding and patience.
Hi Tom,
Thanks for taking the time to share such a detailed review — and I’m really sorry it’s taken us a little while to acknowledge it. I completely understand why you’re disappointed, especially given your long history with us and the importance of timely deliveries when pets rely on prescription diets. Your feedback is much appreciated.
I’ve checked, and I’m afraid I wasn’t able to locate any account under the details provided, so I can’t look into your specific orders directly.
I’m also sorry if our responses have ever come across as automated or impersonal. Some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.
It would be great if we could take a closer look into your past orders or any outstanding issues: please feel free to reach out to our customer care team using the email address linked to your zooplus.ie account as that’s the only way for us to assist you in details.
Thank you again for your honesty — and for giving us the chance to improve.
Team zooplus
Very poor delivery in Ireland
GLS review 20-03-2026
This service is probably the worst we have experienced. We were notified three days that the parcel was out for delivery and would be delivered that day. On the third day it was "delivered" we watched the driver literally drop the parcel over the top of the wrought iron gates on the road side and jump back into his van before my wife could reach him to ask him to carry it to the door. (we are both pensioners). This terrible service will influence me dealing with Zooplus in the future.
20 March 2026
Unprompted review
Reply from zooplus.ie
Hi TJD,
I’m truly sorry for the slow acknowledgement of your review, and even more so to read about what happened with your recent delivery in Ireland. No one should see their parcel treated that way, and I completely understand how upsetting it must have been for you and your wife—especially when you watched it being thrown over your gate rather than handed to you properly.
I’ve checked our system, but I wasn’t able to locate any customer details based on the information in your review. As I can’t discuss order specific matters publicly for privacy reasons, I’d really appreciate the chance to look into this properly for you.
If you could kindly reach out to our zooplus.ie customer care team and make a reference to your review here, we’ll make sure this is.
Thank you for bringing this to our attention, and once again, I’m sorry for the disappointment caused.
Team zooplus
Quality product received in a timely…
Quality product received in a timely fashion.
11 March 2026
Unprompted review
Reply from zooplus.ie
It’s great to hear your order reached you quickly and that you’re happy with the quality, Will.
Thanks a lot for taking a moment to share this — it genuinely means a lot.
Team zooplus
Every single order is delayed
Every single order is delayed, every time, weeks and weeks waiting for delivery, box is usually damaged on delivery. Why can’t they don’t use a different courier? I have no idea, go back to DPD please or allow people to pay more to use DPD because this is ridiculous
Not to mention the AI response they just gave me, seriously no effort from this company.
15 March 2026
Unprompted review
Reply from zooplus.ie
Hi Sam,
Thank you very much for sharing your update in your review, I'm ever so sorry if my initial response sounded like an AI generated one - I can assure you that's not the case and, as much as we would love to be able to not wasting your time and fully assist you here, the public structure of this forum does not allow us to do that. Hence why my request to contact us.
I might have also misunderstood your update, please forgive me if that's the case, as you may be referring to our AI generated responses when first contacting our customer care team - indeed, some of our initial replies are generated by an AI system, designed to offer quick answers to common queries and save you time. I wonder if this may have contributed to the impression that your concerns weren’t being properly addressed. If the automated response doesn’t resolve your issue, replying to it will escalate your case to a human advisor who can assist you directly — and we’re always happy to help.
Thank you.
========================
Hi Sam,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear about the repeated delays you’ve experienced with your zooplus.ie orders — I completely understand how frustrating it must be to wait weeks and then receive a damaged box on top of it. That’s absolutely not the experience I want you to have.
Your feedback is very important to us, and I’ll make sure it’s shared internally. I’m truly sorry for the inconvenience caused, and I really hope we can turn your experience around.
If you still need assistance with your latest order(s), please, if you could very kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’ll investigate what happened and see what more we can do for you. It’s the only way for us to assist you in detail.
Team zooplus
We use zooplus for 2 years now and we…
We use zooplus for 2 years now and we are happy with products, price (cheaper than in local shops) and customer service, we never experience a problem with customer service, twice a package come damaged, once without 2 small cans, we got 5 cans as a replacement. Once our cat completely didn't want to eat a new product, we got a money back with a request to give this food to the rescue. However they don't have a warehouse in Ireland, mostly it come from Holland, sometimes from Poland. It's a big company, they have website with products for each country. One have to order food in advance, I imagine they have hundreds of orders at the time and mostly my packages are shipped from Holland, so one have to expect at least one week delivery time, up to 2 weeks in a peak time. Not a problem for us, we have a cat pantry unit in a kitchen.
14 February 2026
Unprompted review
Reply from zooplus.ie
Sylwia, thank you for such a thoughtful and detailed review — it really paints a picture of your experience.
I’m truly glad to hear that both the products and our customer care have served you well over the years.
It’s lovely that you keep a little cat pantry stocked up too; that’s exactly the kind of planning that makes ordering from abroad run smoothly.
Your trust and patience are much appreciated.
Team zooplus
This is not an Irish website !
This is not an Irish website !! My guess is thr products are coming from China. Tracking numbers dont work , customer service non existent.
14 March 2026
Unprompted review
Reply from zooplus.ie
Hi Catriona,
Thank you very much for sharing your feedback with us and sorry if the information available on our website might not be 100% clear.
zooplus.ie is the site that we, at zooplus, use to serve our Irish customers.
You can read more about us here https://www.zooplus.ie/info/about/zooplus and here https://www.zooplus.ie/info/legal/terms
Our products are manufactured and shipped from our warehouses in EU - https://support.zooplus.ie/en/support/solutions/76000003238
I hope that helps, and, for any other specific question you may have, the best thing to do is to contact our customer care team https://www.zooplus.ie/contact_form/
Thank you
Team zooplus
Excellent service
I have been ordering from Zooplus for many years. The service is excellent. Updates from the minute the order goes through until delivery. Excellent value and frequent special offers.
13 March 2026
Unprompted review
Reply from zooplus.ie
Joan, it’s so encouraging to read that you’ve been with us for many years.
I’m delighted that the updates, service, and offers continue to meet your expectations.
Thank you sincerely for sticking with us and for sharing your experience.
Team zooplus
I forgot to add my 10% coupon moments…
I forgot to add my 10% coupon moments after I placed the order. Got in touch with you online and on phone. And while in the phone, Sharon sent me an email that after order processes, I’ll get a 10% refund! Result!
12 March 2026
Unprompted review
Reply from zooplus.ie
Sharon, I’m really glad everything was sorted so quickly for you — and that Sharon on the line was able to get that email out while you were still on the call!
Thanks for letting us know how it went; it’s great to hear the solution worked perfectly.
Team zooplus
Their warehouses are around the world…
Their warehouses are around the world so often delivery takes ages and than they work with the worst couriers so the delivery takes even longer.
One order, learned on mistake, never see me again.
23 February 2026
Unprompted review
Reply from zooplus.ie
Hi Stirn,
Thanks for taking the time to leave your review. I’m really to acknowledge it this late.
I fully understand how frustrating it must feel when a delivery takes far longer than expected.
We serve most of the European countries and, because of that, our warehouses are located in different countries, though always within European boarders.
Our deliveries to Ireland are fulfilled from our warehouse in Central Europe and we fulfil our orders there as per guidelines that can be found here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-
I’ve checked, and I’m unable to find any customer details matching your profile in our system, which means I can’t look into what happened with your order directly. Please, if you could very kindly contact our customer care team— we’d be more than happy to ensure this gets reviewed properly and that we support you in the best possible way.
Thank you again for your feedback — it genuinely helps us improve the service our customers receive.
Team zooplus
The delivery service was good when…
The delivery service was good when shipping was with DPD but since they switched to GLS it’s dreadful. Not a Irish company don’t know why they use a Irish domain name.
3 March 2026
Unprompted review
Reply from zooplus.ie
Hi Andrew,
Thank you for taking the time to share your thoughts with us. I’m really sorry to hear about your disappointment with recent deliveries.
I’ve checked, and I wasn’t able to locate your details in our system from the information provided here. As I’m not able to assist with individual cases publicly due to privacy reasons, could I kindly ask you to get in touch with our Customer Care team via the link below?
https://www.zooplus.ie/contact_form/
If you mention your Trustpilot review when you reach out, it will help us prioritise your query and look into what went wrong with your latest delivery.
Regarding the use of an Irish domain: zooplus.ie indeed serves customers in Ireland, even though we operate across several European locations. I appreciate you sharing how this feels from your side — your feedback is genuinely important and will be shared internally.
Thank you again for bringing this to our attention, and I truly hope we can restore your confidence in our service.
Team zooplus
Shame I can't give 0 stars
Shame I can't give 0 stars. Worst service ever. I ordered food that my cat needs for his urinary disorder, never arrived, after I waited for 2 weeks. He's had a flare up and has to go to the vet now, and it's apparently not coming at all now. Disgraceful. Place should be shut down if it was up to me. Useless, incompetent staff.
3 March 2026
Unprompted review
Reply from zooplus.ie
Hi Jane,
I’m truly sorry to read what you’ve gone through, and I can only imagine how stressful this must have been for you—especially with your cat needing urgent support. This is absolutely not the experience I want anyone to have when relying on us for essential veterinary food.
I’ve checked, and I wasn’t able to locate any account or order details under your name, so I’m unfortunately unable to look into what went wrong with your delivery. I’d really like to get this sorted for you as quickly as possible, so could you please reach out to our zooplus.ie customer care team directly, mentioning your review for reference, or you can follow up on any existing communication? Once we have that, we can review the case properly and resolve everything for you.
Thank you for taking the time to share this feedback, even in such a frustrating situation.
In the meantime, I hope your cat feels better soon, and I’m here to assist as soon as you can share your details.
Team zooplus
Best choice of food for your pet
Grate choice of food in good prices and quick, efficient delivery.
11 February 2026
Unprompted review
Reply from zooplus.ie
Thank you so much for sharing your experience, Mike!
It’s great to hear that you’ve found the right selection of food at the right prices, and I’m really pleased the delivery has been quick and hassle‑free for you.
Your support truly means a lot to us.
Team zooplus
I ordered you move senior joint tabs…
I ordered you move senior joint tabs for my 10 year old dog. Upon trying to track them the courier HERMES informed me they had not recived them so no record of the product.Contacted ZOO PLUS and you are just given the run around.Will not be using these SCAMMERS again AVOID AT ALL COSTS
16 February 2026
Unprompted review
Reply from zooplus.ie
Hi Mr Smith,
I’m truly sorry to read about your experience, and as your review is from a few days ago, I apologise for not getting back to you sooner. Thank you for taking the time to share what happened — I can imagine how frustrating it must have been to expect your dog’s joint tablets only to find out the courier reported no record of the parcel. That’s absolutely not the level of service I want you to experience.
I’ve checked our system, but I wasn’t able to locate any customer details under your name, so I’m unable to review your case directly or see what might have gone wrong. Trustpilot doesn’t allow us to access your account from here for privacy reasons, so the quickest way for me to help is if you could please reach out to us through the zooplus.ie contact form, or follow up on any existing communication, and mention your review.
I know you mention contacting us already and not receiving the right assistance, which is something that we are more than keen to investigate, among the other things.
Thank you very much.
Great prices and free shipping
Great prices and free shipping. Very well packaged.
11 February 2026
Unprompted review
Reply from zooplus.ie
Thanks so much for leaving this lovely bit of feedback!
It’s great to hear that you enjoyed our prices, free shipping and the care we put into packaging your order.
Knowing this made a positive difference to your experience truly means a lot.
Team zooplus
Dreadful service
Dreadful service. Don't bother buying from this site. You will wait weeks to receive it, with absolutely no customer service.
2 February 2026
Unprompted review
Reply from zooplus.ie
Hi Patricia,
I’m really sorry to read about your experience, and even more so that it left you feeling this disappointed.
I’ve checked our system and I can confirm that I’ve located your customer details. As we cannot discuss individual cases publicly here on Trustpilot, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback — it genuinely helps us do better.
Team zooplus
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