I’m very impressed with the efficiency and attention to detail shown here. The process was seamless, and the final result exceeded my expectations. They clearly take pride in their work and value thei... See more
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Had never ordered from Zinga before but found them when they were stocking Loki Funko Pops. Couldn’t be more happy, orders took a little longer than expected due to preorder dates changing but custom... See more
Received my first order from Zinga and am very pleased with my purchase! Nice and securely packaged in a box which was filled with four items (2 pops, 2 sodas). Pops were each individually wrapped in... See more
Order placed 28/1/2025 (yes, a year ago!), last contact from company in June saying one of items in order had been delayed, so I waited as I'd had no problems with Zinga before. Now I just want the i... See more
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Company details
Written by the company
Shop all the latest releases from Funko, Pokemon TCG, Loungefly and Magic the Gathering. You'll find the best Pop! Vinyl prices starting at £9.95 with safe & secure packaging!
Contact info
Unit 2, CH41 1FL, Merseyside, United Kingdom
- support@zingaentertainment.com
- zingaentertainment.com
3.9
Great
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
pre order on Queen dolls…
Ordered pre order on Queen dolls begining of 2024 for mothers day gift! 59pound order item still not received and no reply on emails! No refund.. avoid! REFUND ME! reply to your email..
17 December 2024
Unprompted review
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Do not purchase from them
Do not purchase from them, I order advent calendars and I didn't get the amount of units that I ordered. They initially contacted me to resolve this but I have not heard from them since. The order was placed on the 13th of September and I am now having to claim back the money for the items that have not arrived.
13 September 2024
Unprompted review
Reply from Zinga Entertainment
Hi Joseph,
We’re really sorry to hear you did not have a good experience shopping with us. I understand you purchased a bulk quantity of items from our store that had to be dispatched across multiple parcels due to the size of your order, and unfortunately one of your parcels went missing in transit.
While working with the courier to locate your missing parcel (that did take longer than we expected) you filed a claim via PayPal that then froze your funds until Paypal made a decision on your claim.
I see we have issued full refund for the missing parcel back to you and I sincerely apologise for our customer support not being up to our usual standard throughout this process.
Best regards!
Excellent service quick and well…
Excellent service quick and well packaged delivery recommended
27 September 2024
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
You are taking the p**s asking me…
You are taking the p**s asking me this!!!
Look at my account
27 September 2024
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
The ordering process was simple and…
The ordering process was simple and easy. Delivery went smoothly and items were well packaged and intact. I was kept up to date via email and grateful for their support.
5 August 2024
Reply from Zinga Entertainment
Hey,
That's great to hear! Thank you so much for taking the time to leave a review! We really do appreciate your feedback.
Have a great day!
Never received items order 15297
I order the 3 pack of Trailer Park Boy Pops in 2023 and NEVER RECEIVED THEM!!! I bought the pack in 2023 and now have been told on several occasions that they can not send out my order until they received stock of Bubbles who was unavailable still. I have be OVERLY patient with Zinga Entertainment but know realise that they have taken the p**s and I would give this company a huge swere if you're thinking of buying from them. I am now seeking a full refund. There have been sparse updates from their end, basically telling me it's someone else's fault they cant fulfill my PRE-ORDERED items and it's only when I send a rather curt email to them requesting my items do they give me yet another excuse of the stock not being available from distributor. If you do not give priority to preorders how can you expect anyone to take you seriously, or they need a full revamp of the purchasing department because they have no idea how to order appropriate levels of stock to fill orders.
AVOID AVOID AVOID!!!!
6 August 2024
Unprompted review
Reply from Zinga Entertainment
Hey,
Our deepest apologies for the distress this delay to your pre-order has caused here and I am really sorry we have been unable to fulfil your bundle as soon as we would've liked. I totally sympathise that the delay you have had to endure here has been extremely disappointing and nowhere near the standard of service we aim to provide our customers. Regrettably, as we are only a stockist of Funko products we are solely dependent on Funko Europe fulfilling our orders for stock that we place with them before we are able to fulfil our customer orders.
We too are extremely disappointed by the delay we have faced with the Bubbles Trailer Park Boys Funko Pop! Vinyl Figure as we appreciate that you have trusted us to fulfil your pre-order for this item and we know how patient you have been throughout the setbacks faced thus far. Regrettably, we are unable to fulfil this missing figure until the manufacturer is able to provide the stock we ordered for this item, and this is a delay that's not unique to our store as I know this delay is being experienced by every UK store that stocks Funko products too.
I'm really sorry to hear you feel this way towards our store.
We have always been transparent with our policy that full refunds can be provided at any time for unwanted pre-orders placed no matter the reason for wanting to cancel and your statutory rights are never affected. I recall in our previous correspondence via email that we provided some alternative arrangements that could be made to help put this right for you whether it was a full refund, partial refund or partial dispatch of the 2 in stock figures we had kept physically reserved for you while awaiting Bubbles Funko Pop! to become available, but at that time you confirmed that you didn't want a refund and didn't trust us to send Bubbles separately once stock became available and were happy to wait a little longer for the full bundle to be shipped together.
I completely understand why you may not have any trust in our store with this being your first time shopping with us and your experience being a poor representation of the usual standard of service we aim to provide our customers but I assure you we have never scammed any of our customers. We have issued a full refund for your order so you can expect funds to be returned back into your account within a couple hours.
Best regards!
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Great
Great, I love the Succession figures. I bought them for my son, an avid fan of Succession.
16 May 2024
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Kept updated all the time 2 out of 3…
Kept updated all the time 2 out of 3 items arrived due to release dates being changed
16 May 2024
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Really pleased with the order
Really pleased with the order - was packed well and arrived quickly in great condition
2 May 2024
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review! We really appreciate your feedback.
Have a great day!
Awesome independent company
They say the ship the same day (order before 15:00) and they do!
Super fast and well packaged! Thank you
26 March 2024
Reply from Zinga Entertainment
Hey,
Thank you so much for taking the time to leave a review and for supporting our store! We really appreciate your feedback.
Have a great weekend!
Great shop to deal with always helpful…
Great shop to deal with always helpful and quick delivery!
1 March 2024
Reply from Zinga Entertainment
Hey Glen,
Thank you so much for taking the time to leave a review, we really appreciate it. We're happy we could help!
Have a great day!
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