ziipbeauty.com Reviews 

865
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 502 reviews, reviewers had a great experience with this company. Many customers truly love the innovative beauty device, noting visible and fast improvements in skin texture, firmness, clarity, and overall appearance after consistent daily use. People also appreciate the user-friendly mobile application and the helpful video guides that make following complex treatment plans simple, engaging, and remarkably effective. However, some people mentioned frustrating issues regarding customer service responsiveness, along with significant difficulties when attempting to secure device replacements or prompt refunds. Consumers additionally shared occasional technical glitches, noting that the mobile application sometimes failed to sync properly or register their completed treatment sessions.

What people talk about most

Product

Reviewers mention positive feedback about product, praising its effectiveness in improving skin texture and... See more

Quality

Clients share positive opinions on quality, highlighting the impressive results and noticeable improvements... See more

User experience

People report positive experiences with user_experience, finding the device very easy to use right out of the... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide range of opinions. While many... See more

Application

Reviewers highlight ambiguous aspects of the app, as opinions are divided between praise and frustration. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Waiting for results but know it will take awhile. Like using app. It’s helpful for sure. Don’t think there is a suggested schedule for using different apps. Suggestions would be helpful. Love the Zi... See more

Rated 4 out of 5 stars

The app works great to keep a good routine going. The device itself has had issues and is very fragile to any product that may touch it on top. I’ve had to reset the device several times but when it w... See more

Rated 5 out of 5 stars

I tried to find cheaper gel solutions but the quality didn't stand up to ZIIP's own line. Other brands didn't provide sufficient conducting which only led me to avoid using my ZIIP device. I bought th... See more

Rated 5 out of 5 stars

Absolutely obsessed with his product! I’ve had compliments on my face after using it for two weeks I use it regularly… have tried many of the different programs and absolutely love it. So glad I inves... See more



Contact info

4.0

Great

TrustScore 4 out of 5

865 reviews

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4.0

All reviews

(865)

539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Results in the first two weeks

Results in the first two weeks! Really can’t believe how great the combination of nano and micro current is. Highly recommend. Asked Grok what an alternative to NuFace would be and Grok recommended ZIIP due to the technology difference. Having used NuFace ZIIP is what I use now. Couldn’t be happier. NuFace will have to keep up!

6 May 2026
Rated 4 out of 5 stars

Loving the device itself

Loving the device itself. It’s easy to use, fast, and I have noticed a difference in my skin quality in just a few short weeks. The app has been a bit of a struggle. Every time I try to go through an entire plan one of my sessions will not register. Then I’m stuck. I even left the device on and ran it a second time to try and get the completion but it still did not work. The app has been my only complaint and my only issue.

6 May 2026
Rated 1 out of 5 stars

For a device this expensive

For a device this expensive, I expect the App to work. The app is super glitchy. Jury out on impact of device. The gels are very greasy and unpleasant.

2 May 2026
ziipbeauty.com logo

Reply from ziipbeauty.com

Hi Emily, 

Thank you for taking the time to leave your review, and I am very sorry to hear that you are having issues with the app and find the Gels unpleasant to use. 

We have reached out to you regarding your order details so that we can assist you further with this to get you started with using your ZIIP Device. 

I look forward to speaking with you shortly regarding this. 

Kind regards 
Leah
Customer Care Team

Rated 5 out of 5 stars

Umm … WOW!

I am simply astonished at how well ziip halo works!! I wish I had known about at home micro-current before now, but better late than never :) I’ve only been using my device for 2.5 weeks and the results are incredible. I can clearly see lifted eyelids, lifted neck, smoother laugh lines, and less hollowing at temples. And all-over skin clarity and more even tone. In 2.5 weeks! I can’t wait to see the improvements in 6 months! I’ve had a few questions about frequency of treatments and specific plans on the app and customer service was very quick to reply and advise. Couldn’t be happier with this purchase and sooo glad a friend mentioned it to me. I don’t ever want to be without this gem of a device!

4 May 2026
Rated 5 out of 5 stars

I find the device to be truly effective…

I find the device to be truly effective — I've been using it for a week and I can already see changes in my skin's texture and radiance. It's really rewarding to find products that actually work, that are genuinely designed to deliver results. That's when it's worth spending a little more. I'm very happy with my purchase.

7 May 2026
Rated 3 out of 5 stars

A product I like but hate too...

This is a product I really like but it just doesn't deliver. Took over 3 weeks to get a replacement when my first halo wouldn't charge anymore. Then the new one doesn't work as well as the first. The app is crazy. I have to go to settings and change the font size everytime I use it. For the price should be better. I do think it delivers on results for my face.

10 May 2026
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Reply from ziipbeauty.com

Good Morning Siciliano,
Thank you for contacting us and leaving a review. My name is Sana, I am a customer service team leader here at ZIIP Beauty and part of the Management Team to whom your query has been forwarded to. ZIIP Beauty appreciates all feedback, positive and negative, to improve our services.
I'm sorry to hear of your experience and will be reaching out to you privately to resolve this.
I look forward to assisting you.
Kind regards,
Sana.
Customer Care Team.

Rated 3 out of 5 stars

Meh, save your money.

Not worth the cost been using for 3 months now, no long term effect. I got better results from my red light panel. Dave your money and buy a good red light/near infrared panel. Also the cost for the gels is a joke just use ultrasound gel. This is a product for people who don’t do their research, I got duped.

2 May 2026
ziipbeauty.com logo

Reply from ziipbeauty.com

Good Morning Agata, 
Thank you for contacting us and leaving a review. My name is Sana, I am a customer service team leader here at ZIIP Beauty and part of the Management Team to whom your query has been forwarded to. ZIIP Beauty appreciates all feedback, positive and negative, to improve our services.
I'm sorry to hear of your experience and will be reaching out to you privately to resolve this.
I look forward to assisting you.
Kind regards,
Sana.
Customer Care Team.

Rated 3 out of 5 stars

Was wanting to love it..,

I like the size of device, and the app is great. I have used it a few times, but sadly whether I use 3 pumps of the gel, or 9, I end up getting zapped multiple times during a treatment. My device also doesn’t start on contact like it says it will. I was hoping it would be more enjoyable to use, but I’m not a fan of feeling like I’m getting shocked while using it.

3 May 2026
ziipbeauty.com logo

Reply from ziipbeauty.com

Hi Jennifer, 
Thank you for taking the time to leave a review for your ZIIP Device, and I am very sorry to hear this. 

We have now got in touch with you via email so that we can assist you further and offer some more guidance. 

I look forward to hearing from you. 

Kind regards, 
Leah
Customer Care Team

Rated 1 out of 5 stars

Incredibly poor value for money and equally poor Customer Service

Update: They contacted me with a 10% discount off a new device, I pointed out that everybody can get 10% from influencers all the time. They said it's the best they can offer, even if device fails only 1 month after warranty expires. So essentially if you buy a Ziip Halo you will have to to fork out £342 approximately every 2 years for a new one. Very poor value for money, not worth it.
Needless to say I will be looking at a different brand for a replacement micro current device.

Absolutely appaling service and incredibly poor value for money.
My device purchased from Current Body on 20th March 2024, stopped working end of April (it won't charge anymore), only a month out of the 2 year warranty.
I contacted Customer Support who just said sorry out of warranty with a link to the warranty page.
I responded pointing that the device suddenly developping a fault 1 month out of warranty and the fact they won't offer a repair or even a discount on the purchase of a replacement device, represents extremely poor value for money and feels like built obsolescence.
My device has been well looked after, kept in the storage pouch, only ever used Ziip gel and the original charger and wiped it carefully after each use.
But they showed no interest in investigating why it stopped working after only 2 years.
So if you buy a Ziip halo, be prepared to have to spend £380 every 2 years for a new device, on top of having to buy their gels.
Before my Halo I had a nu face device which I gave to my mum when I bought the Halo... That nu face device still works after almost 4 years.
I cannot therefore not recommend Ziip Halo due to the poor built quality, poor customer care and extremely poor value for money

6 May 2026
Unprompted review
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello , thank you for taking the time to leave a review, and I am sorry to hear this. 
 We're sorry to hear your device stopped working shortly after the warranty expired and that you're disappointed with the support you received.
We have reached out to obtain your order details so we can assist you further with this, I look forward to speaking with you so we can resolve this as quickly as possible.
Kind Regards 
Leah
Customer Care Team

Rated 5 out of 5 stars

Great product and company

Just want to say a few words about the product and company of Nuface – they are both great. Firstly, their product is outstanding quality. Most of the face machine out there are toys in comparison to theirs. Secondly, they are so professional to do business with. I had some questions and they went above and beyond to make sure I understood how to use the machine. It’s important to me, as I do most of my shopping on line, to have faith in a company. One of the first things I look for is “great customer service”. Those are the companies I buy from. It’s so important and Nuface is THAT kind of company.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

I updated the app and my ziip halo does…

I updated the app and my ziip halo does not sync anymore. I tried deleting and downloading the app, turned off and on the bluetooth. Nothing works

4 May 2026
ziipbeauty.com logo

Reply from ziipbeauty.com

Good morning,

Thank you for taking the time to leave a review on Trustpilot
.

I’m sorry to hear that you’re experiencing issues with your ZIIP HALO device. I’ll be reaching out to you via email shortly so we can discuss this further and work towards a resolution.

Kind regards,
Elin
Customer Care Team

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