Excellent customer service-- they responded to my concern right away about damaged formula cans and walked me through how to check if the contents were safe. They also said they'd pass on my feedback... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jov... See more
Company replied
After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula on... See more
Company replied
Great Quality for low Price! Zen Organic Formula offers the most diverse and high quality products for the lowest prices. They are very professional and pay extra attention to safe packaging. Most... See more
Company replied
Company details
Written by the company
Get the healthiest organic baby formula from trusted European brands. No GMOs or chemicals, just natural goodness. Bundle, subscribe and get up to 30% discount. Worldwide Express Shipping for FREE.
Contact info
Segment 3, Unit A6973, 6921RC, Duiven, Netherlands
- support@zenorganicformula.com
- zenorganicformula.com
4.6
Excellent
966 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went well
Everything went well. Quick delivery all the way from Germany to the middle of the USA. They actually had the product in stock, unlike 2 other suppliers I'd bought for with my first kid. Got a free glass baby bottle too, which is pretty nice! A+++
8 December 2025
Reply from Zen Organic Formula
Thank you so much for your fantastic review! We’re thrilled to hear that everything went smoothly and that your delivery from Germany to the USA was quick. We’re also glad we had the product in stock when you needed it and that you enjoyed the free glass baby bottle. Your kind words and A+++ rating truly mean a lot to our team. Thank you for choosing us, and we look forward to supporting you again!
Beware: ‘Free Shipping’ Order Led to $4,342 FedEx Duty Bill After Delivery
I have been a recurring customer and usually order baby formula to be shipped to the US. The product itself is advertised with “free shipping."
On a recent order, FedEx sent me a duty/tax bill for USD 4,342.04 linked to this shipment. Previously, FedEx had billed me about USD 8–9 in duties for the same product; when I raised it, the seller refunded me directly, and FedEx then closed the dispute without fixing the underlying billing setup.
In other words, duties and fees for these shipments are being misbilled to customers after delivery, even though the seller’s site states that shipping is free and does not clearly warn that buyers can later receive very large duty/brokerage invoices. If I had known there was any risk of thousands of dollars in additional charges, I would never have placed the order. I am currently disputing the FedEx charges and have asked the seller to correct their shipping/billing arrangements so that customers are not unexpectedly billed for duties and fees that should be the seller’s responsibility. Until this is resolved, buyers should be aware that you may receive substantial additional duty/tax invoices weeks or months after paying for your order, despite the “free shipping” claim.
18 December 2025
Unprompted review
Reply from Zen Organic Formula
Hi Victoria,
We’re truly sorry for this experience and for the stress and frustration this situation has caused, especially as a valued recurring customer.
This is certainly not the experience we want anyone to have.
We take your feedback very seriously, and we’re actively looking into this matter with our shipping partner to understand what went wrong and ensure it’s properly addressed. Our team will be reaching out to you directly to work toward a resolution and review the billing issue in detail.
Thank you for bringing this to our attention. We appreciate your patience, and we’re committed to making this right.
Kind regards,
Zen Organic Formula team
One Happy Baby
After researching multiple baby formulas, we felt like Jovie goat milk was the cleanest, and best product for our little girl. We started out mixing it with breast milk to transition her to formula only. She has done very well, and really likes the taste. Shipping was very quick, and the whole buying experience was very easy. Will definitely be buying more when we run out.
28 October 2025
Reply from Zen Organic Formula
Thank you so much for your thoughtful review! We’re delighted to hear that Jovie Goat Milk has been a great fit for your little girl and that the transition went smoothly. It’s wonderful to know she enjoys the taste and is doing so well on it. We’re also happy to hear that shipping was quick and that your overall buying experience was easy. Your trust means a lot to us, and we truly appreciate you choosing us for your baby’s nutrition. We look forward to serving you again when you’re ready to restock!
Quality Formula & Fast Shipping
Holle goat’s Mille formula is a high quality formula that ships quickly to USA from Europe. Formula works great for our son with cow’s milk protein allergy and couldn’t find anything comparable on the US market.
10 November 2025
Reply from Zen Organic Formula
Thank you so much for your wonderful review! We’re thrilled to hear that the Holle Goat’s Milk formula has been a great fit for your son, especially with his cow’s milk protein allergy. We know how important it is to find a formula that truly works, and we’re grateful you trusted us to help. We’re also glad to hear that shipping to the USA has been quick and smooth for you. Your feedback means a lot to our team. Thank you again for choosing us!
Finally a company that cares and I can count on
I am so happy to have found a company that cares and are there for you to answer your questions in a timely manner. They responded fast to my emails and delivered my order very fast. I can be at peace because I know I will always have formula for my baby.
11 November 2025
Reply from Zen Organic Formula
Thank you so much for your kind words!
We’re truly grateful for your trust in us. Knowing that you feel supported, heard, and taken care of means everything. Our team works hard to respond quickly and make sure your baby’s formula arrives on time, and we’re so happy to hear that you’ve had a smooth experience.
Great experience
The shipping was quick with great tracking info. The product arrived in good shape.
3 November 2025
Reply from Zen Organic Formula
Thank you so much for your review. We are happy to hear that your order arrived quickly, with clear tracking and everything in great condition. We really appreciate you choosing us.
Nightmare experience
UPDATE: Zen Organic sent me a new shipment. The original is still in customs, unfortunately. While I'm still frustrated by my initial experience, I appreciate that this got resolved and recognize that some of the issues are due to the confusing tariffs.
My first two orders from this company were fine. Everything came on time and as ordered. This past one has been an absolute nightmare. I ordered my formula in August 2025. It's now November and it's still stuck in customs! It's been 3 months! At first, they offered to send me another 20 boxes of formula at a discount, but I already paid hundreds of dollars for my original order. Why would I pay for another 20 boxes? Then they agreed to send me a few boxes to tide me over until my order eventually gets delivered. That was helpful. It's now been several more weeks and I still haven't received my original order. I emailed support multiple times over the last 2 weeks, but received no response or resolution. I just want to get the rest of my order or a refund; otherwise, I'm going to dispute it with my credit card company. I understand some of this out of their control, but I'm frustrated and out of patience. Please just send me my formula!
17 November 2025
Unprompted review
Reply from Zen Organic Formula
Thank you for sharing your feedback, and we are truly sorry for the experience you have had with your recent order. We completely understand your frustration with the long customs delay and the lack of clear updates. This is not the experience we want for you.
We have already processed a reshipment of the four packs you requested, and we have reached out to you directly with the tracking information. We hope this helps while we continue to work on resolving the original shipment. Thank you for your patience, and we are here to support you until everything is fully sorted.
Great speedy service
Great speedy service.
They deliverd the Kendamill fast. Great service!
28 October 2025
Reply from Zen Organic Formula
Thank you so much for your review. We are happy to hear your Kendamil order arrived quickly and that you had a great experience with our service. We appreciate you choosing us.
Very easy purchase got my product in a…
Very easy purchase got my product in a week with absolutely no problem and I made sure it was gonna ship from Germany and it did.
24 September 2025
Reply from Zen Organic Formula
Thank you so much for your review! We’re so glad to hear your order arrived quickly and that everything went smoothly. It’s great to know the shipment from Germany reached you just as expected.
Reply from Zen Organic Formula
Thank you so much for your kind words! We’re so glad to hear you found everything quick, easy, and reasonably priced. We really appreciate your recommendation!
Happy Buyer!
It was easy to order and came right in time when I needed it. Was happy with the delivery and easy process to order
16 October 2025
Reply from Zen Organic Formula
Thank you so much for your kind words! We’re so glad to hear your order arrived right when you needed it and that the process was smooth. We appreciate you choosing us and hope to see you again soon!
Zen Organic Formula is the BEST!
We love Zen Organic Formula. It was a life saver after having severe problems when giving my son US brand formulas. Shipping is always fast and customer service is top notch. My son is thriving on Jovie formula and we are so grateful to be able to purchase REAL ingredient formula for him.
17 October 2025
Reply from Zen Organic Formula
Thank you so much for sharing this! We’re thrilled to hear how well your little one is doing on Jovie and that our formulas have made such a difference. It means a lot to know we could help you find something that truly works for him.
I had an AMAZING experience using Zen…
I had an AMAZING experience using Zen Organic Formula! I had two Littles ones two under two so I was using them for awhile and they never disappointed. Shipping was always fast and their customer service was always very responsive which I always appreciated. Bittersweet moment that I will no longer be using them but so grateful knowing I was getting quality formula for my little ones.
6 November 2025
Unprompted review
Reply from Zen Organic Formula
Thank you so much for your beautiful words! We’re so happy to hear that we could be part of your little ones’ journeys and that you always felt cared for and supported. It’s bittersweet for us too, but we’re so grateful you trusted us to help nourish your babies with the best.
Overall are great
Overall are great! Fast and my daughter loves the HiPP ready to drink, so convenient and delicious!
22 October 2025
Reply from Zen Organic Formula
Thank you so much for your kind words! We’re so happy to hear your daughter loves the HiPP ready-to-drink formula. It really is such a convenient option for busy days!
Easy to order and exactly what we were…
Easy to order and exactly what we were anticipating when it arrived. Would order again!
2 September 2025
Reply from Zen Organic Formula
Thanks so much for your kind words! We’re so glad to hear your order arrived just as expected and that everything went smoothly. We’d be happy to serve you again soon!
Reply from Zen Organic Formula
Thanks so much for sharing your experience! We’re so glad to hear your order and delivery went smoothly.
We ran into some issues with shipping…
We ran into some issues with shipping as our package was lost by UPS and Zen Organics was able to resend via FedEx and we got our shipment ASAP.
28 August 2025
Reply from Zen Organic Formula
We’re so happy your formula arrived quickly this time! Thank you for your patience while we sorted out the shipping issue. We always do our best to make sure every baby gets their formula on time.
The formula came quick and safe
The formula came quick and safe. Order again keep getting it from Zen!
30 September 2025
Reply from Zen Organic Formula
We’re so glad to hear your order arrived quickly and safely! Thank you for trusting Zen Organic Formula and we look forward to sending you more soon!
Order delay
I placed an order with Zen Organic on October 15th, and at first everything seemed normal: they sent me a receipt and a FedEx tracking number. However, when I tried to track the package, FedEx marked the invoice as invalid and told me the order details couldn't be found. I haven't been able to get any shipping information since then. I've contacted support; I'd appreciate a response.
24 October 2025
Unprompted review
Reply from Zen Organic Formula
Hi Romi,
We’re very sorry for the inconvenience and the lack of tracking updates — that’s not the experience we want for our customers. We truly understand how frustrating this must be.
We’ll look into your order right away and make sure to reach out to you personally with an update as soon as possible. Thank you for bringing this to our attention and for your patience while we get this resolved.
Warm regards,
Zen Organic Formula Team
Reply from Zen Organic Formula
Thank you so much for your kind review!
We’re so glad to hear that your delivery arrived on time and that you found our website easy to use. Your feedback means a lot to us, and we look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.