Fell apart the first time I used it
Fell apart the first time I used it. Got a refund.
1 November 2024
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Company details
Written by the company
We’re building the future of body sculpting and body care, backed by science & proven by you.
Contact info
United Kingdom
- info@zelvabeauty.com
- zelvabeauty.com
2.6
Poor
4 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Don't like it
Don't like it. it feels cheap and packaging is cheap and not of good quality
15 October 2024
Unprompted review
Reply from ZELVA
Hi Louisa,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with our product and packaging didn't meet your expectations. Your satisfaction is our top priority, and we take concerns like these very seriously.
We’re continuously working to improve both the quality of our products and their packaging, and your feedback is invaluable in helping us do so. If you'd like, please reach out to us directly at info@zelvabeauty.com so we can address your concerns and make things right.
Regards,
Julie
ZELVA
Fake marketing
Recieved the sculpt device and there is a cabel. On their website it is wireless, and also it seems off that there is only 1 review here on trustpilot but the product has over 3000 5 star reviews on their website.
7 October 2024
Unprompted review
Reply from ZELVA
Hi,
Thank you for your feedback, and we’re sorry for any confusion regarding the product. We strive to ensure that our customers have a clear understanding of what they are purchasing. On our website, we mention under the "What's Inside" section that the package includes a cable. Additionally, our ads and product images showcase the device being connected to a cable. If there is a specific place on the website where it states that the ZELVA Sculpt is wireless, please reach out to our support team at info@zelvabeauty.com so we can fix the mistake.
Regarding the reviews, we collect the reviews on our website by sending review invitations via email, which we don't do for Trustpilot. This is why you see a higher number of reviews on our website compared to Trustpilot. We value transparency and are always working to improve our communication.
If you have any further questions or need assistance with your product, please feel free to reach out to our support team. We're here to help!
Regards,
Julie
ZELVA
Non excisting customerservice
Haven't recieved my order its been 12 days and cant contact the company. Dead radiosilence across all platforms
28 September 2024
Unprompted review
Reply from ZELVA
Hi Lis,
I am very sorry about your experience with our customer service, and I understand your frustration.
We haven't received any email from you. We have sent you a message through Trustpilot.
You can also try to contact us again at info@zelvabeauty.com or through our instagram dms.
Our customer support is open from 10 a.m. to 8 p.m. every day and we try to answer all emails within 24 hours.
Regards,
Julie
ZELVA
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