ZELLBURYReviews 

141
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of products and the affordability of outfits, often finding them to be good value. The delivery service is frequently praised for being on time, with some even receiving orders earlier than expected. However, a significant number of people were dissatisfied with customer service, describing it as unsatisfactory and unprofessional. Customers reported issues with wrong items, sizes, or colors being delivered, and a lack of support or resolution from the company. There are also concerns about delayed deliveries, especially for prepaid orders, and difficulties in tracking shipments.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability, with some customers expressing... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction, while others reported... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the good quality,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising on-time or fast... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting it as "pathetic,"... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The pink suit I ordered was 3 piece, it's dopatta is very thin and looks like the suit will only last one season. Please improve quality. 3000 rupees is not a small amount for a 3 piece suit.

Company replied

Rated 3 out of 5 stars

I have ordered bag from zelbury but it was so large ...I want to return it plz help me

Company replied

Rated 3 out of 5 stars

About the quality and price of my liked dresses Iam satisfied but on eid days and the back days my order was divided in 2 visits of rider and that rider came very very late this thing irritate me .

Company replied

Rated 3 out of 5 stars

Look wise the bag I ordered is very good but the stuff if very hard box like no flexibility so it did be difficult for me to put my things and take them out hassle free it will be a great hassle also... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Online Fashion Shopping in Pakistan made fabulous and trendy by Zellbury. One-stop online fashion store for Women's, Women's and Kids Clothing. Top up your wardrobe with our new arrivals. Free delivery Nationwide. Order Now!


Contact info

3.1

Average

TrustScore 3 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(141)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

bad experience..🙂‍↕️

only for smart people..
4 unstich suits order kiye han recently lekin sbi ardhy rukh han healthy insan ka to ban hi nai skta ... side patch mashallah se itna bra hai k bamushkil pura ae fabric quality not so wow..agr ap textile designers han to ap ko itna to idea ho ga k ardhy rukh se stich krny se kpra jldi phat jata

29 October 2024
Unprompted review
Rated 1 out of 5 stars

It is a pathetic brand

It is a pathetic brand, sell defective products and then do not respond. The staff is also super ill mannered and incoorperative. 0/10 for the products and service.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience I ordered clothes…

Very bad experience I ordered clothes from and on their website it’s clearly written that delivery should be delivered between 5-7 working days. I was forced to cancel the order since the time limit was up and still didn’t receive the clothes which I ordered I’m never going to order clothes online from them again. I was very much disappointed with their service and I did chat with them as well the advisor sounded very rude over chat.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Best experience..

Best experience... Soft stuff and beautiful print in such reasonable price... I just loved every article I buy from zellbury ❤️❤️😍😍

1 July 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a 3 peice dress i was…

I ordered a 3 peice dress i was disappointed to see that there was a damage in dobata i received this order 3 .6.2024 from zulbary i am not satisfied this time my first and second orders were very excellent but this is not

3 June 2024
Unprompted review
Rated 2 out of 5 stars

Zellbury staff is very disobedience

Zellbury staff is very disobedience, careless for their customers. A few hours ago I purched signature dress but steel pin is still on my dress my new duppta was damaged when I pull it.i am very disappointed. I am regular customer and got a membership. But every time staff is short not listening. Ignoring. I surprised. And disappointed 😞. I decided today that I left ,yes I leave Zellbury 😞 .

3 April 2024
Unprompted review
Rated 1 out of 5 stars

There should be discount for the regular customer was best

As i am the regular customer of zellbury.i visited last month my points were 800 but i visited on 9march points were on 260. If u r supposed to take any decision dont take immediately it shuld be with the proper hierarichy
This is not the proper way to take any decision
U people shuold announce the last date of availing points or u should inform the regular customers...

There should be the any discount for regular customer
As im regular customer im not happy wd this decision

9 March 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a bag from Zellbury and I was…

I ordered a bag from Zellbury and I was disappointed by the quality of the bag. On the website the pictures were different (maybe edited to look good) but when I received the package it was all dusty and it seemed that it was used. I won't recommend it. Really poor quality for this price.

27 December 2023
Unprompted review
Show reviews in all languages. (141 reviews)

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