I purchased this bag because I just love the way it was designed. The quality of the bag is very well made, it'sprobably, one of my favorite bags I've ever purchased. I would definitely purchase anoth... See more
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I wanted a transition bag from winter to spring and ordered the beige in the mini size. It was too big for my needs now. I contacted ZEDE and they were very helpful with the return. I then ordered the... See more
The description and photos were accurate and delivery was speedy. The bag is excellent quality and I think very chic. The large sac à dos is great for travel except I do wish there were additional zip... See more
Company replied
I really do like the bag, but there are big negatives. I bought the medium size and find it to be on the heavy side - to be expected considering the materials used. I am very disappointed in the way... See more
Company replied
Company details
- Leather Goods Manufacturer
- Bag Shop
- Fashion Accessories Store
- Handbags Shop
- Leather Goods Store
- Luggage Store
Written by the company
ZEDE crée des sacs dans un style urban chic inspirés du quotidien afin de faciliter les déplacements. Découvrez les collections Maroquinerie et Accessoires de mode en toile et cuir sur la boutique officielle ZEDE.
Contact info
81 rue du temple, 75003, Paris, France
- 0142771716
- contact@zede-paris.com
- zede-paris.com
4.5
Excellent
3K reviews
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed to replace the plastic bag…
I needed to replace the plastic bag that I used to carry a few items to the gym. I didn’t need a big, traditional gym bag and when I saw your tote bag, I jumped at it. It was larger in real life than I imagined. I appreciate the zippered pocket inside. It is just what I needed and the colour matched my water bottle perfectly!
28 January 2026
Unprompted review
Reply from ZEDE Paris
Hi Barbara,
Thank you so much for your review! We’re delighted to hear that your bag is exactly what you needed and it worked perfectly for you.
We truly appreciate your support and look forward to serving you again.
ZEDE Paris
Very happy with my purchase
Very happy with my purchase! It is even better to what I imagined… the quality, the number of inside pockets, all the details, the fabric etc. The size is perfect for my laptop and it’s way more “chic” than any other laptop bag.
Note the black is not a “real” black, it’s more of a dark grey but I actually love this colour!
27 January 2026
Unprompted review
Reply from ZEDE Paris
Hi Lucie,
Thank you so much for your wonderful review! We’re thrilled to hear that your bag exceeded your expectations and that the details, quality, and size are just right for you. We’re glad you love the color too — it’s great to know it’s a perfect fit for your style.
We truly appreciate your support and look forward to serving you again.
ZEDE Paris
Great handbags
Great handbags - quality construction and cute styles! Fantastic customer service - shout out to Christine from customer service team for her prompt help with my queries.
23 January 2026
Unprompted review
Reply from ZEDE Paris
Hi C P,
Thank you so much for your fantastic review! We’re thrilled to hear that you love the quality and style of our bags, and we’re especially glad that our customer service was able to assist you promptly. Your kind words mean a lot to us.
Thank you for your support and for choosing ZEDE Paris!
I seldom buy bags from the Internet but…
I seldom buy bags from the Internet but when I saw the Pontes Des Arts all over my feed , I knew I wanted one . I ordered the Trocadero and the Medium sized Trocadero in Bordeaux and paid for expedited shipping because I wanted to carry the bag on a trip to NYC . The bag was delivered within the expected time frame and I was pleasantly suprised by how much it carried . For a trip to NYC , I packed this bag with my iPad , toiletry pouch , wallet , card case , water bottle ,AirPods Max , a cashmere travel wrap , an umbrella and some knick knacks including but not limited to gum , mints , etc . I was also able to use the front and back pouches to hold my phone and a book . The bag didn’t feel heavy despite all this and I did carry this bag all through NYC in pouring rain and the bag was water resistant for the most part and didn’t carry any watermarks or anything after letting it sit to air dry . My only complaint is that the front packet’s knob is a little difficult to operate but I believe that it’ll ease off with use . I’m very satisfied with this purchase and hope to get a larger backpack when possible
7 January 2026
Unprompted review
Reply from ZEDE Paris
Hi Kris,
Thank you very much for your kind support. We are delighted to hear that you are satisfied with your bags and that they served you well during your trip.
Your trust in us is greatly appreciated, and we look forward to the opportunity to serve you again soon.
ZEDE Paris
They look better online than in…
They look better online than in reality. They sag and bunch up like a sack. The clean look you see online is inaccurate unless stuffed with a lot of paper to achieve that shape. Plus, they have an expired Black-Friday deceptive advertising to lure customers to their site. Lastly, customer service is poor. Buyer beware!
This is a follow up response to Zede's reply below. Everything I mentioned in my earlier review above is accurate.
I purchased the regular size bags and they fold up like a sack when you put normal stuff in them. I thought it was because they were too big. I then ordered the next size down and those did the exact same thing as the regular sizes... they bundled up like a hobo sack.
I was trying very hard to achieve the elegant clean-line look on their site. However, I nearly gave up when suddenly I started seeing these Ads about a Black-Friday sale from Zede. I ignored them for days, but they continued to pop up on every website I visited online for weeks after Thanksgiving. I then thought to myself, this must be an extended sale because some companies do have Black Friday sales on other months of the year. So I decided to take advantage of it to purchase the mini sizes. When I got to checkout, I noticed the original discount had adjusted to a much lower discount.
I contacted Zede by email concerning what I thought was a technical error. Rather than honoring it, they responded by claiming the promotion was over. I told them at that point to remove it because it's misleading.
For the following two weeks or more after that, they continued to run these deceptive online Ads. Then I knew it was deliberate.
26 December 2025
Unprompted review
Reply from ZEDE Paris
Hi Kem,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We always strive to present our bags as accurately as possible through detailed photos and videos. That said, differences in screen settings, lighting, angles can sometimes affect how a product appears online versus in real life. Rest assured that our bags are consistent with what is shown on our website and are not altered or styled beyond normal presentation.
If you were not satisfied with your order, please know that we are always here to assist with a return in accordance with our return policy, and we would have been happy to help directly.
Regarding the mention of “expired Black Friday advertising,” we’d like to clarify that after our Black Friday event, we transitioned into our Christmas and holiday promotions. Our discounts during this period are legitimate seasonal offers and are not intended to be misleading or deceptive.
We’re also sorry if you felt our customer service did not help as expected. We genuinely want to assist and have attempted to locate an order under the name used for this review, but were unable to find a matching purchase. Please feel free to contact us directly at contact-international@zede-paris.com with your order details, and we’ll be happy to help resolve this.
Thank you again for your feedback.
ZEDE Paris
High quality bag, fast delivery
Delivery was fast, and the bag which I purchased was gorgeous, and very high quality. I can definitely recommend ZEDE Paris. The handbag was a christmas gift for a friend, and she was over the moon to receive it.
13 December 2025
Unprompted review
Reply from ZEDE Paris
Hi Tilfreds,
Thank you so much for your wonderful feedback! We’re truly grateful for your support and honored that you’d recommend ZEDE Paris. Knowing that your gift brought so much happiness means a lot to us, and we look forward to serving you again soon!
ZEDE Paris
So Pleased with PONT-DES-ARTS Mini Purchase!
Excellent customer service and communication from ZEDE Paris. I love my PONT-DES-ARTS Mini! It's the perfect size for everday. All the pockets and compartments are exactly what I was looking for.
2 December 2025
Unprompted review
Reply from ZEDE Paris
Hi Virginia,
Thank you so much for your wonderful feedback! We’re so happy to hear that you love your PONT-DES-ARTS Mini and that it’s the perfect size for your everyday needs. Your kind words about our products and service really mean a lot to us.
We look forward to welcoming you back to ZEDE Paris soon!
ZEDE Paris
I would really like a DARK BLUE one
I really like my black one. PLEASE PLEASE …Make this handbag in Dark Blue, like the dark blue one in the photo of the woman with the blue cap on your website.
24 December 2025
Unprompted review
Reply from ZEDE Paris
Hi Lisa,
Thank you for your feedback! We're so happy to hear that you love your black PONT-DES-ARTS bag. While we don’t currently have a dark blue version, we do offer the PONT-DES-ARTS in Bleu Jean. We truly appreciate your suggestion and will be sure to pass it along for future product considerations.
Thank you again for your support!
ZEDE Paris
NOT VERY COMPASSIONATE OR UNDERSTANDING!
I guess I was destined to never get one of their bags! I ordered their most expensive bag and after a month or so, the bag is delivered in its packaging to my door, wherein within two hours later, my bag is stolen from the front of my door by my neighbor who is a thief and who has stolen many things from her apartment neighbors throughout the years! She gets to stay in the apartment complex because the management covers for her and her deeds! I filed a police report and the case is being worked on as we speak! I told my dilemma to the ZEDE company in several emails back and forth, and told them this is not my fault that I didn’t get my bag. I asked for another bag and I offered to pay shipping and taxes but they said sorry and wouldn’t compromise. This family run company makes tons of money annually with their sales and I don’t understand why they couldn’t help me out in my moment of distress. Word of warning: thieves are running rampant during the holiday season and stealing your packages as well as your dreams of owning a well made bag!
18 November 2025
Unprompted review
Reply from ZEDE Paris
Hi Paula,
Thank you for sharing your experience. We are genuinely sorry to hear about what happened and completely understand how upsetting and stressful it is to have a package stolen after delivery, especially during the holiday season.
We would, however, like to clarify a few important details for transparency. Our standard delivery timeframe is 4–7 business days, and your order was delivered on the 8th business day. While we sincerely apologize for this one-day delay, we would like to clarify that the delivery did not take a month, as mentioned in your review. As the shipment was sent to Hawaii, transit times can occasionally be slightly longer, and we are continuously working with our logistics partners to improve this.
We can confirm that your order was properly fulfilled, shipped, and delivered, and we have official proof of delivery from the carrier. As you also confirmed in our email exchanges, the address shown on the proof of delivery matches the address provided at checkout. Unfortunately, you informed us that the package was stolen after delivery by someone in your building, and that a police report has since been filed.
While we truly empathize with the frustration and distress this situation has caused, theft occurring after a confirmed delivery is outside of our control. As mentioned in our previous emails, you may be able to submit a claim through your home insurance or credit card insurance, as many offer coverage for stolen packages under certain conditions. We remain at your disposal should you need any supporting documentation, including proof of delivery, to assist with your claim.
This is an unfortunate situation, and while we are very sorry for what you experienced, we did take all the necessary steps to fulfill, ship, and deliver your order as promised.
Kind regards,
ZEDE Paris
Very good product to use as a school bag.
My daughter is using this bag for school
and she simply loves it! It is very stylish, practical and made with high quality materials. She has a big laptop that fits perfectly. We definitely recommend this product.
28 November 2025
Reply from ZEDE Paris
Hi Carla,
Thank you for your wonderful review! We’re so happy to hear that your daughter loves the bag and that it works perfectly for her school needs. Your recommendation means a lot to us.
We look forward to serving you again in the future.
ZEDE Paris
Disappointing products and misleading service
1. I ordered a purse in one color that was in stock, (as opposed to backordered items) with the website describing "express" service within 3-7 days. The online ad showed an elegant looking vividly colored ladies' purse easily held on the arm of a model.
2. My order was confirmed in an email , but the next day I got an offer to get 30% off of a second purse, so I ordered a second, (adding $90 to my original $129 order), but in a different size and color, which was on back order.
The total for the order was revised appropriately.
3. Two weeks later I still didn't have the first purse I had ordered (the one that was in stock) Customer service explained on email that because I'd ordered the second purse, which was on back order, *neither* purse shipped within 3-7 days (quite odd -- most vendors will ship what they claim is in stock and available for "express" shipping, then follow on later for the back ordered items).
4. Finally both items shipped 11/22 and they arrived at my post office box 12/1 (26 days after I first ordered), not in a box, but in cheap synthetic wrapping paper
5. The "normal" sized item was more like a small tote suitcase than an elegant purse, a heavy 2.5 American lb., with very sturdy rough sailcloth like material, not feminine looking as in the online ad. The "bordeaux" color was dim and not vibrant as shown on the internet. It was also made in China, not in "Paris" (only administration and perhaps design is reportedly in Paris). I was disappointed, but decided to keep it, repurposed as a tough tote bag for throwing around on car field trips, rather than an elegant ladies' purse.
6. I tried to return the even heavier, bigger tote, using the hard to find return portal, but the return portal did not work properly, so I sent email requesting setting up a refund. I was offered an option of keeping the second bag and getting a "40% refund on the original price" of the bag refunded to my credit card. I agreed (especially given reports of hassles returning the totes). I was surprised when I was given a $12.90 refund on the second bag on my credit card, when I had paid an $90 for it (the non-discounted price was $129,and I did not expect 40% of that, but no way did I expect $12.90).
7. I questioned the amount of the refund on an email, and the rep engaged in very creative accounting to explain how $12.90 is 40% of the extra $90 I paid to get the second bag.
8. In sum, there were too many dissatisfying and misleading features with Zede for me to recommend them: it was hidden that the bags are made in China, unclear that they are very rough and heavy, there was delayed shipping even on items supposedly in stock, and they had misleading "partial refund" offers.
Going forward, if I want a bag from China, I will just stick with the ones that are offered on Amazon prime that ship within 2 days, with clear and easy labeling for free returns if you are unhappy (and overall, they are cheaper with less headaches and less "surprise" news).
22 November 2025
Unprompted review
Reply from ZEDE Paris
Hi Elisabeth,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points.
To clarify, your order included a pre-order color, which was clearly indicated on the product page before purchase, as well as at checkout and in your order confirmation. Pre-order items are not available for immediate shipping because they are still in production. Once you place an order, your item is reserved for you, and it will be shipped promptly as soon as it becomes available. We understand that this may have caused some confusion and apologize for any frustration.
Regarding the refund, the 40% partial refund is offered as an option for you to keep the bag without the hassle of returning it. This refund is calculated based on the original price of the bag ($129), minus any discounts applied at purchase, consistent with our stated policy. We understand that this may not have met your expectations. As communicated in our emails, if you prefer, you also have the option to return the bag for a full refund.
We also want to clarify that our bags are crafted in our own workshop in Asia, combining Parisian heritage with exceptional manufacturing expertise. ZEDE draws on over 40 years of experience producing for France’s most prestigious bag brands in Le Marais. Production is managed in our controlled facility to maintain high quality, while all design work is done in our Paris atelier, allowing us to offer excellent products at accessible prices.
We understand your frustration and truly appreciate you sharing your experience. Your feedback helps us identify areas where we can improve our service, and we are committed to making those improvements. Thank you for taking the time to provide your insights, and we hope to have the opportunity to better serve you in the future.
Warm regards,
ZEDE Paris Team
Reply from ZEDE Paris
Hi Dinis,
Thank you for your fantastic review! We’re so glad to hear you’re happy with the bag’s practicality and quality. Your feedback means a lot to us.
We look forward to serving you again in the future.
ZEDE Paris
Amazing
Fabulous bags and looking forward to showing it off on my holiday to South Africa. I am calling it "My Out Of Africa" bag !
26 November 2025
Reply from ZEDE Paris
Hi Brenda,
Thank you for your amazing review! We’re so happy to hear that you love your bag and are excited to take it on your holiday. We hope it adds that extra sparkle to your trip!
Thank you again for your support and we look forward to serving you again in the future!
ZEDE Paris
Shipping Time
ZEDE really should change their shipping info because 3-7 days definitely does not apply if you are ordering from the U.S. I placed my order on 11/7 and the latest update says it will arrive on 12/2. That's almost a month (and I live on the east coast; if you're on the west coast, it may take up to a week longer). If you are ordering this for a present and need it by a certain day, make sure you order well ahead of time. These bags better be spectacular!
7 November 2025
Unprompted review
Reply from ZEDE Paris
Hi Mary,
Thank you for taking the time to share your feedback.
After checking your order, we’d like to clarify that your order included a pre-order item, which was indicated at checkout and in your order confirmation. Pre-order items are still in production at the time of purchase, so they are not available for immediate shipping. However, placing a pre-order ensures the item is reserved exclusively for you.
The good news is that your order shipped on November 22nd, and our delivery timeframe is 4–7 business days (excluding weekends). According to the tracking information, your package is scheduled to be delivered tomorrow, December 2nd, which is the 7th business day — within the timeframe we promised at checkout.
We understand how waiting can feel longer, especially when excited about a new bag, but in this case the order was fulfilled and is arriving as expected.
If you have any concerns once you receive your order tomorrow, please don’t hesitate to reach out. We’re always here to help and clarify anything you may need.
We truly hope you enjoy your bag, and we appreciate you choosing ZEDE Paris.
Kind regards,
ZEDE Paris
Reply from ZEDE Paris
Hi Anamarija,
Thank you so much for your positive feedback! We’re delighted to hear that you’re satisfied with your experience and that the delivery was fast and smooth. Your support means a lot to us, and we’re grateful for support.
ZEDE Paris
Reply from ZEDE Paris
Hi Patrice,
Thank you so much for your kind words! We’re thrilled to hear that you love your bag and appreciate the quality. Your support means a lot to us!
We look forward to serving you again soon!
- ZEDE Paris
I bought the largest one offered…
I bought the largest one offered because I carry a lot of “junk.” This bag is HUGE….almost small luggage size. In fact, I may use it for my short trips! It is well made, sturdy, and fashionable. I just ordered a second one in a smaller size. Worth the cost and wait.
22 November 2025
Unprompted review
Reply from ZEDE Paris
Thank you for your wonderful review. We’re so glad you’re enjoying your bag and that it’s meeting your needs. Your support means a lot to us, and we’re thrilled to welcome you back for a second order!
- ZEDE Paris
Reply from ZEDE Paris
Hi Judy,
Thank you so much for your kind words! We’re delighted to hear that you’re impressed with the quality of the bag. It’s always our goal to deliver products that meet our customers’ expectations, and we’re so glad to see that we’ve achieved that for you. Your support means a lot to us!
ZEDE Paris
Just what I was looking for!
I found a bag that was just what I was looking for, but the color I wanted was out of stock. I decided to wait for it, and I’m so glad I did. I love it and can’t wait to use it! It looks durable, it’s stylish, and it has all the pockets I need!
13 November 2025
Unprompted review
Reply from ZEDE Paris
Hello,
Thank you so much for your lovely review! We're thrilled to hear that the bag was exactly what you were looking for and that it was worth the wait. It’s great to know that it’s meeting your expectations in terms of both style and practicality—especially with the pockets you need!
We really appreciate your patience and support, and we look forward to serving you again in the future!
ZEDE Paris
a little too heavy
Nice bag, just a bit too shallow and too heavy.
Modern, sporty and elegant in the same time, fits to everything.
1 November 2025
Reply from ZEDE Paris
Hi Andrea,
Thank you for sharing your thoughts and for supporting ZEDE Paris. We understand that the bag’s weight and depth may not be ideal for everyone. As you purchased the Normal size, it is designed to be spacious and perfect for bigger outings.
Your feedback is invaluable as we continue to refine our designs, and we look forward to serving you again soon with an even better experience.
ZEDE Paris
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