Footasylum PLC Reviews 

My son purchased a hat a year or so ago and I was impressed with the quality. I am lucky enough to own quite a lot of clothing from Berghaus and Northface and decided to order a gilet and two hoodies from Zavetti. Delivery was quick and I am hugely impressed by the excellent quality and attention to detail. I will definitely buy more from them. I only hope as they grow the btmrand the quality doesn't diminish as has happened with some brands.

Not sure why there are such negative reviews! Purchased a couple of jackets one from Zavetti & one from foot asylum. Both arrived next day, the quality is excellent, lovely material and super warm.

Ordered a Zanetti Canada coat for my son for Christmas. Arrived within a few days. Also managed to get £11 off using the points from previous orders with my UNLCKD ID. I have also received a confirmation with a QR code to return despite a lot of reviews saying they didn’t get anything..

Total scam ! Don’t use this site , no goods arrived and will now need to try and claim money back through my bank . DO NOT USE THIS SITE

THIS REVIEW IS FOR ZANETTI.

Son wanted a jacket he chose one from these workshy bunch of incompetent jokers. Ordered and paid for next day delivery. No sign of jacket. Was offered a 10% discount as it was my first order. Offer code didn't work. I've tried emailing them, no response. Live chat doesn't work. Ringing them last about 2 minutes then the phone call drops out.

If you want to buy a jacket from them go the shop and physically purchase it. These absolute clowns have not responded to any attempt at communication from my end. Next step Is contacting the bank to get all my money back. DONT USE THIS COMPANY. IN MY EXPERIENCE THEY TAKE YOUR MONEY AND THATS IT. NOTHING ELSE HAPPENS. THEY JUST TAKE YOUR MONEY.

Order Number ZAV2170102

Purchased 2 x puffer jackets and received one, regardless have been charged for 2.

Try to call, no answer in over an hour.... phone just rings continuously

Click live chat... Link does not take you anywhere

Now trying things like this to inspire this appalling excuse for a retailer to get in touch and sort this out.

Zero stars, don't waste your time and read the other reviews - I wish we had!

Absolutely amazing. I ordered a coat last night at around 6 in the evening. Not expecting to actually receive my item at 1 the next day, on a saturday. Yes I paid next day delivery which if cheap for how fast i got it, I was assuming it would be Monday. Absolutely made up and the quality of my daughters coat is second to none. Thank you for a wonderful item/exceptionally fast delivery. Wonderful experience. I will keep coming back

This is a review for Zavetti online. I read the reviews initially but decided to proceed anyway. Glad I did!
As a 1st time customer my order was sent to me as a free welcome gift. A grey Zavetti Canada coat. Perfect !🥰

Not about Zavetti but the footasylum warehouse. There are thieves working in this warehouse. Make sure your returns items are all listed on the return form otherwise they’ll steal the items not listed and keep them for themselves.

Don't buy from this shop. I ordered 2 x coats. They arrived promptly but wrong fit. I would like to return but no order confirmation email or returns label even though their website states free returns. Tried to call the helpline but not in use. Emailed customer services 4th Oct. 3 days later no response. Tried to log back into account but the website says it doesn't recognise me even though there is evidence through PayPal that I used the same email. I will need to raise a dispute through PayPal if I can't get through to someone soon.

This is a review for Zavetti.com not Footasylum I paid for next day delivery and got it next day and I am extremely happy with my order perfect coat lovely and warm :)

Do not buy from zavetti. I bought a coat which doesn’t fit and although it says it’s a free returns process you won’t get a qr or any other return code to use with evri so will not be able to return it. I’m now stuck with a coat. I’ve raised a dispute with with PayPal. It’s a scam. Customer helpline is not answered nor is there any response from emails or the online help. Modern day scam. If you buy beware there is effectively no returns process whatsoever.

Bought a jacket from Zavetti.com, the tracking number on the website was not showing up and I thought I got scammed but next day it arrived took 7 days all perfect condition. If you order next day delivery outside of UK it wouldn’t come the next day would take up to 3-7 working days

My order didn’t arrive. My emails have also been ignored. Finally got through on the chat and they haven’t tried to find it at all. So far promised a refund but I’m not convinced I will get it that easily.

I am shocked to understand how on earth these luxury mens brands are selling such low quality item. My purchase for my husband’s birthday I bought fee Zavetti’s clothing and.. only couple of times wearing it start to tear apart.. i have sent a written complaint to both Footasylum and zavetti canada to explain me the details, to all brands please 🙏🏼 if you’re charging chunk of money make the clothing last for few years at least!…

Trafford centre shop, went in for a refund and in an error they refunding them wrong item, I checked 30 mins later and went back in , the young lady said don’t worry we will sort this , her manager then came over and the correct amount was refunded, really impressed with the girl and the manager who was reassuring , thanks and great service 👍

Ordered coat, paid for next day delivery....no coat!! Status on Yodel showed delivered.......contacted Yodel 6/7 times to be told its out for delivery, its delayed, blah blah blah. Finally got told to contact Zavetti - did do and within 24 hours new coat on its way....hopefully Yodel will bother to deliver this time! spoke with Alan and he was amazing!

Amazing service from the customer service team at Zavetti. Many thanks for your help with my Grandson's coat issue. You are all stars.

ive seen loads of bad comments about zavetti so i thought id just pop on. As i understand where people are coming from but, most of the reviews seem like they didn't reach out for help...

1- my order was delayed after buying i next day. so i contacted Footaslyums Whatsapp. (i was at work and could do livechat so that was easier don't judge)

i spoke to a hilarious girl called lucy who informed me that it was national nap day, so refreshing for a customer service to not be so poshy. she refunded the delivery and informed me of the next steps.

2- my order came and was slightly damaged, so i jumped on livechat. (John i believe) but they fixed it right away. and organized a collection for me

3- once collected, a new one was sent for me.

and now i have the item and I'm so happy with the service I've recieved. if you have a problem,

Just reach out!!!

and to you Lucy and John! you both are doing amazing! thankyou so much

Had a problem with my order confirmation and I used the live chat facility. Lucy A was fantastic and sorted my problem immediately. So helpful and re sent it to a new address for me.