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Company details
Written by the company
ZapCash is a digital lending platform that helps eligible customers apply for personal loans through a fast, secure, and fully online process. With a simple application, transparent charges, quick eligibility checks, and minimal paperwork, we make borrowing convenient for life's financial needs. We are committed to delivering a smooth customer experience, responsible lending, and reliable support throughout your loan journey. Your feedback helps us improve and serve our customers better.
Contact info
79, Ground Floor, World Trade Centre, Babar Lane, 110001, New Delhi, India
- 85-0309-0309
- care@zapcash.in
- zapcash.in
2.9
Average
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
14 October 2026
Unprompted review
Pathetic service... No response ... Trap ...
There is no customer care. I completed all the steps and they made me do esign and bank mandate ... After all this it is been a week and there is no response on mail and the number they have given keeps shouting select hindi or english and drops dead.
Do not fall into their trap .. pathetic experience...
5 October 2026
Unprompted review
Reply from ZapCash
Dear Vikas, we understand you’ve been waiting a week for an update after completing e-sign and the bank mandate, and have had trouble reaching support. Please forward your earlier email to care@zapcash.in with your registered mobile number and App ID, using the subject “Pending Application – Vikas.” We’ll check your application status and look into the call issue you’ve described, then get back to you with an update. – Team ZapCash
Vinod Hi 👋👋👍👍👋👋
9 October 2025
Unprompted review
worst loan app and fake
worst loan app and fake, after singing e aggrement and emandate...they review the loan application and take time for 24 hours after that they reject it.. It's totally fake loan app. Need complaint to RBI. One more thing they reply this and say mail us on details we will resolve this. Here i already mailed you called you but no response from your end. You never reply to anyone becoz you fraud company.
6 October 2026
Unprompted review
Reply from ZapCash
Dear Tv Mi, we understand why receiving a rejection after completing the e-agreement and e-mandate was frustrating. We’d like to check what happened with your application. Please email care@zapcash.in with your registered mobile number and App ID, using the subject “Application Rejected After e-Mandate.” We’ll review the application details and clarify the reason for the decision. – Team ZapCash
Fraud fake app don't take use this loan…
Fraud fake app don't take use this loan its a total scam
3 October 2026
Unprompted review
Reply from ZapCash
Dear Kapil, we’d like to understand what happened and look into your concern. Please email care@zapcash.in with your registered mobile number, App ID if available, and a brief description of the issue, using the subject “Review Concern – Kapil.” This will help us check the details and respond to you directly. – Team ZapCash
I was medically unfit for a months and…
I was medically unfit for a months and i was not able to repay the loan on same day but i have emailed their team with my concern and medical documents but their collection team threaten me saying even if u die we will collect from your family and medical excuses are not allowed for loan. they don't have manner to talk
3 October 2026
Unprompted review
Reply from ZapCash
Dear Paawan, the comments you’ve described are concerning, and we take reports of threatening behaviour seriously. Please email care@zapcash.in with your registered mobile number, App ID and the reference to your earlier email, using the subject “Collection Conduct Concern.” If available, include the call date and number so we can investigate what happened and review your repayment concern. – Team ZapCash
I already paid my EMI on 30th September…
I already paid my EMI on 30th September but my amount is also debited by ENacH on 1st October
I called customer care but no answer
I emailed them telling my problem but still my email is unanswered
Please refund the money or else I will take to consumer court.
1 October 2026
Unprompted review
Reply from ZapCash
Dear Aishwarya, we understand your concern about the eNACH debit after you had already paid your EMI. Please forward your earlier email to care@zapcash.in with your registered mobile number, App ID and both payment references, using the subject “Possible Duplicate EMI Debit.” We’ll check both transactions and, if a duplicate payment is confirmed, help arrange the refund and update you on the timeline. – Team ZapCash
No one is responding on calls and…
No one is responding on calls and emails, no update after they already did enach even, worst exp, will not recommend
29 September 2026
Unprompted review
Reply from ZapCash
Dear RKK, we understand you’re waiting for an update after completing eNACH and have tried reaching us by phone and email. Please email care@zapcash.in with your registered mobile number, App ID and any earlier email reference, using the subject “Application Update After eNACH.” We’ll check your application status and follow up with you. – Team ZapCash
Reply from ZapCash
Hi Rizwan, we saw your rating, but there aren’t any details about what happened. If you faced an issue with ZapCash, please contact us through the Help section in the app so we can look into it. Please don’t share your personal details here.
his app is a shit he have heden charge…
This app is a shit he have heden charge and intrest is so high for 15 day's tenure lone only I taken a 14400₹ and less possessing pee less it credit to my account 12700₹ only now I need to pay back after 15 days 16700₹ only 15 days lone ineed to pay interest 4300 I think this app is Bee worst I don't like this app
25 September 2026
Unprompted review
Reply from ZapCash
Hi Salman, we understand your concern about the amount credited and the amount due after 15 days. We’d like to check the details of your loan before commenting on the charges.
Please share your loan ID through the Help section in the ZapCash app. Our team can then review the interest and fees and explain the full breakdown to you. For your privacy, please don’t share your loan or bank details here.
Good zapcash
16 September 2026
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