Zapaka Reviews 

Prom dress arrived in 8 days and it's lovely. Good quality and sizing as expected. Daughter is happy.

My wife ordered shoes that came at least a size bigger than she ordered/usually wears. They took ages to come (a month) and despite repeated Emails to the Service team for instructions on how to return them (which is what the website instructs you to do) we have had no response of any kind.

So to sum up: Products are not as described, Delivery takes ages and they appear to have no customer service what so ever.

Stay well away.

0 Stars would be more appropriate, even a compliment from the service I got. Avoid! Be warned.

I bought a dress for my daughter wedding from company. It was atrocious I had purchase another dress same style to my dismay . It was the same problem the cutting was identical to the one I purchase from zapaka with a different label I’ve try contacting them 8 times with no response

WOULD GIVE -100 STAR IF POS. STILL NO RESPONSE FROM ZAPAKA AFTER 2 WEEKS, 12 EMAILS SENT TO THEM AND NOT ONE (1) RESPONSE. AVOID LIKE THE PLAGUE, ABSOLUTELY DEPLORABLE 'SERVICE'. (IF YOU CAN CALL IT THAT!) A WASTE OF £66.

Disappointing! I ordered a dress around a month or so ago, it arrived but unfortunately the size was wrong, it was too small. I tried to contact zapaka service, only first email was ever responded to. I sent multiple emails, asking for follow ups, asking for help and nothing! I really liked the dress but there was no communication with the service whatsoever. Be careful! If something will be wrong with your dress you just lost £100+! Im really disappointed and would not recommend to anyone!

The worst company ever. They will go offline once you want to return a dress and lie there’s a problem with their social media accounts! I’m now stuck with a £120 dress that’s awful quality!!! They are also based in China not the uk. Devious company that lie and scam you out of money

Absolutely awful company, tried to return two dresses, sent emails, live chat Absolutely no response. Nearly £300 out of pocket and a very upset daughter, prom ruined

I was really, really worried I got scammed after ordering and reading the reviews on here. It took a long time for customer service to reply, but they were really nice. It took a total of 8 weeks (2months) for the dress to arrive after ordering, but honestly, I couldn't be happier with the outcome. It's a gorgeous dress and the quality was so much better than I thought it would be. I'd recommend but my only advice would be to order months in advance before your event.

AVOID!
Ordered two dresses, which weren’t awful to be fair, but not the quality you’d expect for the price.

Multiple attempts to email to start the returns process, as per their returns policy. All unanswered.

I feel the .co.uk website offers false reassurance.
They don’t adhere to their own returns policy

DO NOT USE THIS COMPANY

Their items are of really bad quality, I paid £32 for a dress that is basically falling apart. Asked for a refund, they don't respond. chased several times and then they offered 10% back.

Avoid using this company

ordered a dress and it arrived just like in the photos! i admit i was very worried reading the bad reviews, and as i dont plan to return this dress i cant speak on their returns policy, but for me shipping was fast (arrived in 10 days!!) and the quality of the dress is great. they do ship from china so as long as you arent concerned about long shipping times or returns then zapaka is great!

Terrible do not buy from them.
Only way to return items is to pay for them to delivered to an address in China! Even though they are called Zapaka UK!
Completely have you fooled you are buying from a uk company. Nothing anywhere on their site does it say returns to China only

***************DO NOT USE THIS COMPANY **********

****************SCAM ALERT***********************

Ordered a fleece jacket which took 5 weeks to arrive and terrible customer service.
It arrived and looked nothing like the picture, but instead a highly flammable item that i couldn't even give to a charity !!

Obviously I requested a return/refund and have no response to my emails!!!!!!!!!!

this will be the last time i am fooled/scammed.

I have tried to return my order twice over email, as well as over WhatsApp and chat function. I have received no response. Awful customer service. My order number is ZAPAKAUK42091.

DO NOT USE THIS COMPANY!!

Wish I could give no stars as their customer service is non-existent! I emailed weeks ago asking to return 2 dresses and they just won’t get back to me. I have sent many emails since and tried talking to them on their live chat which is an absolute waste of time as it says someone will get back to you but never does! I would just like to know where to return my items to but they will not reply!!
Avoid using at all cost unless you want to waste your money!

Ordered a dress for my works do. I was told it would take a week which would have been plenty of time to find something else but took 4 weeks! This was after my works do so I sent it back. I never got my money back for the dress or nearly £20 postage. £70 down the drain. DO NOT OTDER FROM THESE.

Do not use this company they will take your money and you will not receive your items. There money grabbers. Do not use

Ordered a dress arrived two sizes smaller than what I ordered. Contacted seller they do not acknowledge their garment is defective, insists the the buyer pays postage to return item back to China cost £40.00+ on a £100 dress. Bought via PayPal reported to them. Buyer beware it is not worth the hazel dealing with this company. Quality of goods we good it is a shame the company do not except their responsibilities with faulty goods.

Quite possibly the worst customer experience I have ever experienced.
Massive delays in delivery
When we finally got the two dresses we decided we wanted to return one.
I have not gotten a response to my email asking how to return because apparently you need their approval to return.
Complete joke.