Zapaka Reviews 

Extremely poor customer service. Poor approachability. 3 weeks to deliver an order. Then they make it impossible for you to return or replace an item. I will never do business with them again.

The dress arrived and its really beautiful with a delicate beaded pattern and some sparkles on the material. It fits very well on the bodice and the material is really ok and the skirt is long and A line and looks just like the picture. We measured and checked the size guide before ordering. The dress arrived intime and the tracking service is helpful to see where the parcel has got to. We allowed extra days for the shipment from China. The hem length needs altering because all dresses are made for a standard height. Overall are very happy with our purchase.

DONT BUY FROM HERE IF THERE IS A CHANCE YOU’LL WANT TO RETURN AN ITEM AS YOULL BE HIT WITH SHIPPING COSTS MORE EXPENSIVE THAN THE ITEMS YOU BUY , AND THATS INLY IF YOU DO IT WITHIN THE 7 DAY RETURNS POLICY !!!!! ITS A NICELY WRAPPED CON !!!!!!!

This would be a zero if I could give 0 stars. They sent the wrong sized item then when i tried to return the item they made it as difficult as possible.
Then if you read there pages of terms and conditions they only give 40 percent refund despite the incorrect order being there fault They finally after a series of e mails and photos of the item etc gave me the instructions to carry out the return of the item everything apart from the returns address. After weeks of asking for the address they sent me a load of automated reply’s which again did not contain the return address. In the end I gave up and sent the item back recorded delivery to the address on the package when I asked where my refund was they then told me I had sent the package to the wrong address at this point I gave up on it and never got a penny back for there cock up STAY AWAY you have been warned

Do NOT order anything from this company. The refund policy is only 7 days and very well hidden that you do t realise as every decent company gives a minimum of two weeks. I tried emailing them but they were absolutely no help, so now I’m stuck with a dress that goes not fit. ABSOLUTELY USELESS COMPANY. I would give 0 starts if I could.

DO NOT USE this company!!!! I cannot reiterate enough - they do not supply the goods when purchased, apply a 120 hour refund window that is hidden from customers and completely ignore your rights as a customer. They are fake - do not make the same mistake I did. DO NOT USE!

Package arrived in 4 days from a UK address. The item did not fit and material was poor quality. I asked to return the product which I had numerous emails back trying to offer me 10% then 30% off the price if I kept the product. Which I refused I was then sent an address to send the product back which is in China. I had to pay the costs £31! I had emailed asking why I was sending a package to China that had clearly came from the UK. I have now been blocked from sending emails to their address. I don't expect a refund from the company but luckily I ordered it through Klarna so had only paid a small amount before I claimed a return with them.
AVOID this company at all costs.

DO NOT USE THIS COMPANY.

Ordered May 21 - paid extra for fast shipping 3-8 days.
Still not received the dresses, emailed to try to cancel, but they refused saying the dresses were in transit.

I’ve bought and outfit from them and it doesn’t fit and the quality was so awful! Tried to email and call them and had no response for a refund. I have been mailing them for a week now and no response this is very disappointing I will never ever order from there again.

Ordered an item from Zapaka on 5th Feb 2024. Contacted them 13th Feb to arrange return of item which did not fit. Zapaka confirmed return address on 15th Feb (I had to pay EXPENSIVE return costs). Warehouse my order was shipped from in UK but return address in China?! Sent numerous follow up emails over the past 4 months asking when I will receive my refund. No response at all from Zapaka since 15th Feb when they confirmed I could return my item. Have now reported them due to awful service and withholding my refund. DO NOT BUY FROM THIS WEBSITE.

Do not buy from them. You will never get a refund.

I ordered on 29 April, was on holiday came back, tried the dress and it was not good on me. I’ve been asking for a QR code for over a week and nothing. Send multiple emails.

I am still waiting for a dress I ordered in April for my daughter’s prom , it’s been returned to sender. I’ve emailed numerous times asking for a full refund , I’ve just been offered 40% refund on a £140 dress, DO Not order from these cowboys. I have never dealt with such bad customer service . I want a full refund so i can purchase a dress from a legitimate company

Massive con- says Zapaka Uk but dress took 6-10 business days to arrive and was shipped from the United States and when did arrive no returns information. On asking how to return I have been advised I need to return to China and must pay the shipping costs!

I ordered a dress on the 26th April and paid for expedited delivery (3-8 days) after many emails the dress has arrived today 15th May. I no longer require the item . Their communication was polite but avoided dealing with the issue and stopped entirely once I sent them
The consumer Act .Hopeless company, will never use again

I bought my dress from them on the 17/04/24 and 3 weeks later I have had no shipping confirmation and have sen multiple emails and they just tell me that they are speeding up my delivery which they are obviously not. I bought £250 worth of dresses and it has been a total scam. Don't buy from them - I am based in the UK

I custom ordered my dress and it came within three weeks, it’s a lovely dress fits perfectly and the dress matches the picture exactly, very pleased with it.

I ordered a fake fur coat, it took a while, when I tried it on it was short in the arm and short in length, it did not fit, and so i started the saga of returning, I sent an email asking how , I got a response to leave it with them and they will sort out, this went on for weeks, until I got an email saying I was out of time to return, these people are crooks, please be wise and never order from them .they have not responded to any of my correspondence since , im shocked they should not be allowed to do any selling in this country .

This company claims that easy returns on their website. Relying on this we did order a dress for my daughter and we received very low quality material dress.
When we wanted to return it they emailed me a CHINA address for a return address!!! This costed me £25 to return the item tracked and recorded. I haven’t heard from them since. I have very big doubts about receiving the refund. But that is a company which everyone MUST AVOID!

I brought a jacket that cost me £75 that l won’t be able to wear because Zapaka sizes run smaller, l showed Proof that all of my clothes that I have purchased in the pass are extra large I sent them pictures of clothes that I’ve bought that are all extra large they had the audacity to tell me to pay to return the jacket 😡 l had to pay for shipping it to me and now l have to pay to return it I will never ever do business with this company again bunch of thieves
If I could give a rating of zero 000000👎🏽👎🏽👎🏽👎🏽👎🏽

2 weeks after ordering and still no confirmation of order email, no response to the 4 emails sent to any of the addresses on the website.
Guess it is time to request a refund from Visa as fraud!