Zadarma Reviews 677

Again and again bad experience with the taste of being scammed.
I'm using their VoIP numbers for some years now. I was informed like always that my subscription have to be renewed and to top up my account. I did for the next 12 months with the same Paypal account I always used to pay them, but this time I was immediately locked out from my account. The support reported that my payment was suspicious and I have to verify my identity again. I uploaded my passport scan which I used for the initial verification but this time they did not accepted the scan. The support is offline, the account is blocked.
Why do you take my money and block my account??

Reply:
I understand you clearly with one exception. The transaction was not declined and not reversed. There was no reason for suspending the account. It sems that nobody verified the transaction. Maybe you can explain why I was refunded after my complain, one day later? This is not happening if it was declined.

They charged my card but refused to provide any service. Apparently they make money by collecting your video selfie + passport scan which can be sold and used for identity theft. Scam to be avoided.

We switched to Zadarma to lower costs and it made sense quickly. Call quality is consistent, even for international calls. The dashboard is simple and not confusing. Took a bit of time to understand all settings, but now it’s smooth. Happy with the choice so far.

I bought two virtual numbers and they were active in under 10 minutes. Other providers made me wait for hours or needed documents. Here it was just click pay done. Everything linked automatically to my account. It’s that simple which I really appreciate.

The reporting dashboard gives clear insight into how many calls we handle average duration and missed calls. That really helps me manage team performance. Sometimes the charts take a second to load but the data is reliable. It feels more like a professional call center solution than a basic VoIP. For the price it’s a bargain.

We’ve been using Zadarma for a few months now and it’s been solid. Setup was easier than expected and calls sound clear most of the time. I like that I can manage everything myself without asking IT. Nothing fancy, but it works and that’s what matters.

I use Zadarma every day and don’t really think about it anymore, which is a good sign. Calls connect fast and sound natural. Managing numbers and users is straightforward. It’s not perfect, but it’s reliable and easy to use.

What I love ,ost is that I only pay for what I actually use. No weird monthly fees or hidden stuff. The invoices are clear and downloadable anytime. It keeps our accounting simple and predictable. Transparency like that builds long-term trust.

worst customer service ever, does not refund the money, does not help you with installing keep on telling me the same copy pasted instructions even though i am sending screenshots saying these options do not show up.

We use conference calls a lot for coordination and the sound is crystal clear. Even when four or five people join it stays sharp. No background noise or drops. That’s honestly better than Zoom or Teams for voice-only meetings. I’m impressed.

Sometimes customers call late and I’ve set it to forward to voicemail after 8 PM. Works perfectly every time. I can then check the message in my email the next morning. It keeps things professional without losing leads. Love that kind of automation.

I can start a call on desktop and finish on my phone seamless. That’s a small thing but it changes everything. No more “call me back I’m leaving my desk” moments. It’s modern and really well-thought-out. The tech behind it feels solid.

For the price I expected something basic but this feels high-end. Everything from setup to sound quality is professional. Even international transfers are fast. It’s the kind of tool that quietly boosts your image without costing much. Can’t ask for better value.

Each of our team members can adjust their own rules call forwarding ring time voicemail. It gives freedom without needing admin approval every time. The dashboard looks a bit technical at first glance but you get used to it quickly. Once you understand how it works it’s actually very logical. We love that level of flexibility.

I didn’t expect much from the mobile version but it’s fast and reliable. Push notifications for incoming calls arrive instantly even with low signal. The design could be a bit cleaner but functionality-wise it’s top notch. I handle almost all my customer support directly from my phone now. It’s convenient beyond what I expected.

As a small company we can’t afford overpriced phone systems and Zadarma really helped us control costs. We started with one number and expanded as our sales grew. The pricing is transparent no hidden surprises at the end of the month. I only wish the mobile app synced contacts a bit faster but it’s not a deal breaker at all.

When we had an issue with the softphone not connecting I expected the usual “copy-paste” replies… but their support was fast and clear. They didn’t just fix it; they explained what causedit so I wouldn’t make the same mistake again. It’s rare to see that kind of attitude nowadays. I really felt listened to not like just another ticket number.

We’re just five people, but features like call transfer, ring groups and custom IVR make us sound like a much bigger company. Clients often remark on how organized and professional our phone system is, and they assume we have a dedicated receptionist. This perception helps us compete with larger firms while keeping our team lean.

We integrated Zadarma with Teams for internal and external calls and it’s smooth. Everyone can answer or transfer calls right from the Teams interface. Setup took maybe 20 minutes tops. There were some minor sync issues the first day but it stabilized quickly. For us it replaced two separate systems so we’re saving money too.

I was skeptical using VoIP on 4G but Zadarma works surprisingly well. I can take client calls while outside and people don’t even notice. The voice stays crisp and stable. The app could look more modern but it’s reliable. Function beats design any day.