YuMOVE Reviews 

85,122
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I contacted Yumove to see if I qualified for the top discount for our latest dog, even though I'd been a customer with our previous dog, which died in December. The lady who answered was... See more

Rated 3 out of 5 stars

Inadequate advance notice of amount charged and to be debited. Ihave seen the response, problem is, yes i warned it was upcoming, but not the amount. Sorry, I just find it a somewhat unpleasant way... See more

Company replied

Rated 5 out of 5 stars

Every month Charlie’s yumove tablets arrive without fail. Charlie had elbow dysplasia and Yumove was recommended for his recovery which has been very successful. The product is great and the service i... See more

Rated 5 out of 5 stars

Our 11 year old Staffie was struggling with walking, even jumping on/off the sofa and bed (yes, we know we are naughty), he has become more mobile, has more of a bounce to him, much more playful, his... See more


Company details

  1. Pet Store
  2. Pet Supply Store
  3. Vitamin and Supplements Store

Written by the company

The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

85K reviews

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4.7

All reviews

(85,122)

12,585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the app and website

Love the app and website, orders so easy and arrives so quick we'll packed with plenty of updates. Offers are good too keeps you interested Thanks Yumove 😊

13 July 2026
Rated 5 out of 5 stars

Their customer service is brilliant

Their customer service is brilliant. Every time I have wanted to amend an order, they have responded straightaway, including cancelling a subscription.
Plus the product really seems to help the joint stiffness in my elderly dogs.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant 👏

Brilliant response when you have questions. The yumove plus and max worked very well on our dogs. As did the gland treats which lulu loves.

14 July 2026
Rated 5 out of 5 stars

Excellent service

I contacted Yumove to see if I qualified for the top discount for our latest dog, even though I'd been a customer with our previous dog, which died in December. The lady who answered was sympathetic for our loss and respectful. She confirmed she would process the order with discount straight away. Excellent service, I'm most impressed.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Gratitude and kindness to the YUMOVE team

I would like to share my gratitude and express how kind and caring the YUMOVE team were when I cancelled my subscription following the loss of our dog. I received a condolence note and a packet of forget-me-nots which I thought was an extremely kind gesture. Thank you

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Always arrives on time

Always arrives on time, so i never run out. Competative price. Now able to not use prescribed medicine, so preventing kidney damage to my dog. Avery good product, keeping my dog mobile.

13 July 2026
Rated 4 out of 5 stars

The next lot come before you finish the first floor and then you end up with lots in the cupboard

They are great, and my dog loves them and they’re really good for him, but you send them too quickly and you end up with packets of them in the cupboard

12 July 2026
YuMOVE logo

Reply from YuMOVE

Hi there, 

Thank you for getting in touch.

We're so pleased to hear that your dog loves them and that you're happy with our products!

If you're finding that your orders are arriving a little too frequently, we can easily help with that. You can either amend the frequency of your subscription or skip an order (or two) to help you use up what you already have before more orders are sent.

You can do this by logging into your online account and managing your subscription there, or if you'd prefer, just email us at hello@yumove.com and we'll be happy to help make the changes for you.

Kind Regards, 
Jess
YuMOVE Customer Care Team

Rated 1 out of 5 stars

Always out of stick

Set up monthly subscription and for the last 3 or so months YouMove have informed me that they are out of stock - hardly reliable or helpful if I am to follow their recommendations of monthly supplements to help my dogs health .

1 March 2026
YuMOVE logo

Reply from YuMOVE

Hi there, 

Thank you for your feedback.

We're really sorry to hear about your experience, and we completely understand how frustrating it is when a product you rely on through a monthly subscription hasn't been available for several months.

We sincerely apologise for the inconvenience and appreciate your patience. We know how important consistency is when using our products, and we understand how disappointing this ongoing stock shortage has been. Please be assured that we're working hard to replenish stock as quickly as possible.

If you'd like to get in touch with us directly at hello@yumove.com with the subject line "FAO Senior team", we'd be happy to look into your subscription and see if there's another product within our YuMOVE range that may be suitable while you're waiting.

Kind Regards, 
Jess
YuMOVE Customer Care Team

Rated 5 out of 5 stars

So far so good

So far so good. My nee dog (frenchie aged 4) came to us in a very itchy rusty hair loss state. She is now very on the right food and this seems to be helping her with her skin and over all health.

13 July 2026

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