Amazing knowledgeable caring people. Very quick to respond in a compassionate manner. Fabulous product Yu Move Plus which has been unbelievable for my 13 year old border collie named Spot. It has... See more
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Review summary
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We were advised to give our dog joint supplements by the vet due to arthritis, she rarely has a weakness in her back legs now. She loves taking them too and thinks they are a treat. We have them on... See more
Great subscription prices, which can be paused and cancelled easily. Good range of products. A helpful questionnaire to figure out which Yumove product is useful. Deliveries are always on time, and y... See more
Hi You Move, Your service is great and I like the ability to make a regular order at a discount. However you have changed the ingredients of Senior dog multi Vitamins and our west highland terrier -... See more
Company details
Written by the company
The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.
Contact info
Unit 6, The Quad, Butterfield Business Park, , LU2 8EU, Hertfordshire, United Kingdom
- 01462 416866
- hello@yumove.com
- yumove.co.uk
4.7
Excellent
86K reviews
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Excellent Customer Service
Gabby was excellent. She very promptly sorted out my missing delivery issue and arranged for a replacement order to be sent. Excellent customer service.
5 August 2026
Unprompted review
Their customer service is really…
Their customer service is really helpful. Dealt with Shakiera today and had great help and redirected my order to my sister who is looking after my dog at the moment.
6 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from YuMOVE
Hi Dillon,
Thank you for your kind feedback.
If there is anything else we can help with please do just let us know.
Kind Regards,
Jess
YuMOVE Customer Care Team
Delivered the product in time but…
Delivered the product in time but thought 4 tablets a day was a bit excessive, made tablets very expensive.
17 May 2026
Reply from YuMOVE
Hi Sylvia,
Thank you for taking the time to leave us your feedback. We're delighted to hear your order arrived promptly.
We understand your concern about the number of tablets needed initially. We do recommend doubling up for the first 4 weeks to help get the best start from our product. To help with this, we included an extra pack of tablets completely free of charge with your first order, so there was no additional cost for this initial loading period.
We really appreciate you sharing your experience, and thank you again for choosing YuMOVE.
If you have any other queries please reach out to us on hello@yumove.com and we would be happy to look into this further for you.
Kind Regards,
Jess
YuMOVE Customer Care Team
I have a monthly order and it always…
I have a monthly order and it always arrives on time
20 July 2026
Works well for my dog and delivery…
Works well for my dog and delivery prompt. Cancel for a time easy too
21 July 2026
They work but cats not keen on taste
My cat ate these for 3 days before deciding she didn't like them and wouldn't eat anymore. In those 3 days I saw a marked improvement therefore I've moved on to the capsules which you sprinkle over food, mixed in with a cat yoghurt stick and she demolishes it. Very good product if you can get your cat to eat it.
Even my not so fussy cat was hesitant on the taste of the bites.
21 July 2026
Unprompted review
Reply from YuMOVE
Hi Kris,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you noticed such a marked improvement in just a few days.
We completely understand that every cat has their own preferences, and while our Bites aren't the right fit for every feline, it's wonderful to hear that the capsules sprinkled over food with a yoghurt treat have worked so well for your cat. Finding a routine that they happily accept can make all the difference!
Thank you again for your honest feedback regarding the taste of the Bites. We'll be sure to share your comments with our team, as customer feedback is invaluable in helping us continue to improve our products.
We wish you and your cats all the very best, and thank you for choosing YuMOVE!
Kind Regards,
Jess
YuMOVE Customer Care Team
It worksHas worked for one 12 yr old dog and…
Has worked for one 12 yr old dog and one that has bad hips
17 May 2026
The tablets arrive on a regular time
The tablets arrive on a regular time, they seem to be helping my 12year old border collie with staying mobile.
21 July 2026
Reply from YuMOVE
Hi Bob,
Thank you for your review!
We're so pleased to hear that your order arrived on time. We really appreciate you taking the time to share your feedback and hope both you and your pet enjoy our product.
If there's anything we can do to make your next experience a 5-star one, please don't hesitate to get in touch directly and let us know.
Thank you for choosing YuMOVE!
Kind Regards,
Jess
YuMOVE Customer Care Team
Fast delivery
Ive not used Yumove before but vet recommended to try for my 16yr old cat who has developed joint problems. I went online and ordered. Ordering is easy and pills were delivered in days.
21 July 2026
Great to deal with…
Easy to order on line and very timely delivery. Lots of advice on the website - more than just a shop
21 July 2026
Cannot fault yumove for products and…
Cannot fault yumove for products and customer service. Highly recommended.
21 July 2026
Great website,easy to use
Great website,easy to use , informative and to place orders
Quick delivery,
21 July 2026
I am so disappointed!
I am so disappointed!
I paid a fortune for these products and then found I could get them for much less in Tesco!
I feel ripped off.
21 July 2026
Reply from YuMOVE
Hi Mark,
Thank you for reaching out.
I'm so sorry to hear you're disappointed. I completely understand how frustrating it must feel to find the same products available elsewhere at a lower price after you've already purchased from us.
While we work hard to offer great value, we don't control the prices set by our authorised retailers as they can choose to run their own promotions, discounts, or special offers, which means their pricing may sometimes differ from ours.
When purchasing directly from us, there are some exclusive benefits available. Our best value option is to set up a subscription, which gives you 20% off every order (or 40% off if you subscribe to more than one product), as well as free 24/7 access to PawSquad, our online UK vet service.
We also run occasional promotions and discounts throughout the year for customers making one-off purchases.
I hope this helps explain the difference in pricing. If there's anything else we can help with, please don't hesitate to get in touch directly and we would be happy to help.
Kind Regards,
Jess
YuMOVE Customer Care Team
Excellent service tablets my Labrador…
Excellent service tablets my Labrador help very well
17 May 2026
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